Bodybuilding.com - Overall Rating based on 22 reviews
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Shipping issue resolved
I had a shipping issue with my order not long ago and was really happy with how fast it got sorted out. Normally, dealing with big companies is a pain, but this time I was surprised by how personal and caring the response was. The customer service person was understanding and quick in dealing with my problem. I got a replacement package before the shipping company even replied to my email about the lost one. I'm really grateful for the great service and attention I got, and it's definitely made me a customer for life.
Protein powder purchase
I recently ordered some protein powder from this website. I was pretty happy with the selection of products they had, and I ended up choosing a flavor that caught my attention. Unfortunately, my order got delayed and I was left without the product I needed. When I contacted customer service to ask about the delay, I was pleasantly surprised by how helpful they were. The rep, who I'll call Mighty Millie, quickly sorted out my concerns and even threw in a free tube of a different flavor to keep me going until my original order arrived. I really appreciated that and thought the customer service was top-notch. The protein powder itself was really good quality, and I was happy with how it tasted and worked. All in all, I was happy with my purchase and the great customer service I got.
Order never received
So I ordered something a while back and it never arrived, which got me a bit stressed. I decided to shoot them an email for help, and surprisingly, they replied really quickly and were super nice about it. Hailey was the one who assisted me and she was absolutely great. She gave me a few choices, and I ultimately opted to have my product shipped. And you know what? It was on its way within minutes! I've been a loyal customer of this site for a while now, and this was the first time I encountered an issue. But thanks to their fantastic customer service, everything got sorted out smoothly!
Protein powder and pre-workout
I ordered some protein powder and pre-workout from this website, and man, it took forever to get here! I had to chat with two different folks before my stuff finally arrived after waiting for like 2 and a half weeks. And when my protein powder finally showed up, it was all messed up! I was so frustrated, I tell ya! Thankfully, Gainz Garrett came through and sent me a replacement real quick. Despite being disappointed about the wait and the damaged product, Garrett really came to the rescue and made things right.
Top-notch customer service
Definitely the best customer service I've ever had. So my order didn't ship at first, and after a couple of weeks, I reached out to customer service. They quickly refunded me and shipped my order with no charge. The communication was great, and their unexpected generosity totally made my week!
Subscription billing issue
I had a really annoying situation with this subscription I didn't even know I had. I tried to cancel it online and on the app, but kept getting billed for months. The customer service person I talked to was useless and sounded like a robot. I ended up having to do a chargeback on my credit card to get my money back.
Order support from customer service
I recently reached out to customer service at Bodybuilding.com for help with my order, and I have to say I was really impressed with the level of support I got. The person I talked to, who I'll call "Mighty Millie," was super knowledgeable and quick in dealing with my questions. The first time I talked to Mighty Millie, I needed a refund for an item that was out of stock. She processed the refund right away and made sure I was happy with how it was handled. Later, I had an issue with a web order that wasn't showing the correct shipping cost. Once again, Mighty Millie came to the rescue and fixed it quickly and efficiently. Her commitment to making sure customers are happy was really impressive, and I felt like a valued customer throughout the whole process.
Incorrect shipment and refund issue
I just gotta tell you about this super annoying thing that happened with this online bodybuilding company I ordered stuff from. So, I got the wrong things delivered to me and when I sent them back with a return label, the company said they never got it back and now I still haven't gotten my money back. Can you believe this has been going on since August and it's now January and I'm still dealing with this? It's crazy.
Recent disappointing purchase
I bought something from this website not long ago, eh, and I gotta say I had a pretty bad time. The customer service wasn't great, the prices were confusing, and I was bummed out to learn they don't cover duty fees. It's been over a month now, and my order still hasn't shown up. It's so different from my past experiences with the site, where everything went smoothly. But ever since the pandemic, the service quality has really gone downhill, eh. I don't think I'll be ordering from them again.
Just bought some protein powder
I usually don't write reviews, but I just gotta give a shoutout to "Mighty" Millie at this spot. She's seriously amazing with her customer service skills, it's like she's a rockstar or something! They need to give that girl a raise right away!
Order tracking assistance
I just reached out to check on my shipment 'cause I had no clue where it was. Got a super quick reply from customer service with all the info I needed to track it. Totally impressed by how fast and helpful they were, didn't think I'd hear back so soon. Big shoutout to the customer service team for being so awesome and on the ball.
Subscription issue
I bought a year-long subscription on March 23rd, but when I tried to log in on April 1st, I had problems and couldn't get on the website. The online chat support was useless since it was just a basic virtual bot. After I left my message and email, I got an automated reply. It's now April 8th, and I still can't use the service because they're having technical problems with password sign-ins and trying to fix it. I'll give them another week to sort it out before thinking about other choices.
Supplements and clothing
I've been a loyal customer of this website for a while now, and I always trust it to order my supplements and clothes. They might not always have the cheapest prices, but they often have great sales that make it worth it. Shipping is super fast, which is great when I need my supplements quickly. But what really makes this website stand out is their awesome customer service. Every time I've had an issue with an order, like damaged packaging or missing items, they've been super quick to help and fix the problem. Their customer service team, especially Mighty Millie who recently helped me out, is really efficient and effective. It's what keeps me coming back for more.
Supplements purchase
I've bought some stuff on your website and I gotta say, your service is just decent. The design of the webpage is alright, but it can be a bit tricky to find stuff if you're not sure what you want. Prices are average and you have an okay selection of items, but nothing too special. Overall, my experience was fine, nothing too exciting.
2 whey protein powders
So I bought these two whey protein powders online recently, right? But man, it was a total disaster. I waited forever for it to show up, only to find out later from FedEx that it got sent back because of customs problems. I tried to get in touch with customer service ASAP for a refund, but every time I tried, it was like hitting a brick wall - there was nobody there to help me out. Their stupid virtual assistant just kept going in circles and my UK order number wasn't even showing up on their website. I had to get PayPal involved to try to fix things, but even after two months, I still haven't heard a peep from the company. Crazy, right?
Promotional Supplement Discount
I just wanted to say a big thank you to the folks over at Bodybuilding.com for their awesome customer service! They really go the extra mile to make sure their customers are happy and taken care of. It's so nice to see a company that genuinely cares about helping people reach their fitness goals. Keep up the good work!
Protein powder and pre-workout supplements
I was a customer at Bodybuilding.com and honestly, my experience wasn't great. Trying to close my account was such a hassle and hassle. They still use old-fashioned email and manual processes, which made me feel like they're behind the times. I couldn't help but think if they're intentionally making it hard to leave so they can keep their user numbers up. Investors should definitely keep an eye on this questionable strategy.
Protein Powder
I just bought some protein powder from this website, eh. But, ya know what happened, eh? The warehouse forgot to toss in the bill of lading with my order, eh. So when it hit customs, I got dinged for tax again, eh. It was a real pain in the keester, eh. But, thanks to the awesome help of a customer service hero named Chris, I got it all sorted out. He kept me in the loop and walked me through getting back that extra tax dough. He totally turned my frown upside down, eh. Big thanks to him for being so quick and helpful, eh.
Workout supplements purchase
I just bought some workout supplements from this website and I gotta say, it was just okay. They had a good selection and the prices were fair. The site was easy to use and I found what I needed without any problems. But I wish there was more info on the products, I had to do some extra digging to make sure I was getting the right stuff. The shipping and packaging were alright, but could've been better. Overall, it was an okay experience but there's definitely some room for improvement.
Fitness training advice
I had a really good experience with the customer service rep who gave me some awesome info about fitness training. They really went out of their way to make sure I understood everything better. I actually asked to talk to them again 'cause I found their knowledge super helpful. Thanks for going above and beyond, can't wait to work with you again in the future!
Review with most votes
Great customer support
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