RV Share - Overall Rating based on 22 reviews
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Rental enquiry
I had a great time trying to find out about my rental. The person I talked to was super helpful and answered all my questions quickly. I really liked how they were able to help me and know so much. In general, it was easy and smooth to gather all the information.
My RV account issue
I had an issue with my RV account, but Andie from the chat help team really came through for me! They were so friendly and patient, explaining everything without any hint of irritation. They fixed my account in a jiffy!
Account assistance
I had a really good experience with the customer service rep who helped me out with my account. They were so patient and knew what they were talking about, and they made sure to guide me through everything. It all went really smoothly and without any problems, all thanks to them.
Primary driver adjustment
I had a little mix-up on my account because I accidentally put my husband's name as the main driver instead of mine. Luckily, a super helpful employee named Eden R came to the rescue and fixed it for me in no time. Eden was really patient and walked me through how to update the driver info so I could still rent a camper. Thanks to him, my fam and I can look forward to our camping adventure without any worries.
Awesome Help from RV Buddy
Yeah, so this awesome thing happened with my RV buddy. He totally helped me out by changing my booking date and adding more pictures to my listing. He was super fast, really professional, and just so helpful throughout the whole process. I definitely suggest him to anyone needing assistance with their RV stuff. Thanks a bunch for being so awesome, RV buddy!
Insurance surprise
Dale really helped us out when we got stuck with unexpected insurance costs from the owner. It was super annoying to be surprised with an extra $79.00 charge for interior insurance that wasn't even mentioned in our rental agreement. The owner should have been upfront about this requirement to avoid any frustrations and surprises for renters like us. My wife ended up covering the cost, but I was so close to just cancelling the rental and asking for a refund plus interest, or even seeking legal help. Renting an RV should be straightforward, with all fees and rules clearly laid out from the start, for the benefit of both renters and owners. It felt kind of unfair to suddenly tack on extra charges without proper communication or agreement beforehand.
My rental experience
I rented a camper van for a family trip and it was so awesome! The website made a mistake and forgot to mention an extra fee, but the person I chatted with was really nice and sorted it all out for me.
Recent RV rental
I just wanted to say thank you so much to the support and senior management teams at RV Share for helping us out when we had an issue with an RV operator. They were super quick and effective in making sure our initial payment was safe. It really showed us how reliable and honest RV Share is when things get tough. Because of their amazing service, we're now loyal customers.
Full refund assistance
I had a problem with my booking, but the customer service support exceeded my expectations. Eden was super helpful in getting me a full refund. He explained everything clearly and made sure I understood the process. I really liked how patient and considerate he was throughout our conversation. If I need help in the future, I'll definitely be asking for his assistance again.
RV Rental
I recently rented an RV through this service and had a bit of a mixed experience. I made the reservation using my account and initially found out that I would be the main driver. However, when I wanted to add an additional driver, I was shocked to discover that there would be an extra charge. Since I don't normally drive, I had to change the main driver. Luckily, I was able to get in touch with a customer representative named Hall who was incredibly helpful. He patiently and professionally guided me through the entire process, including successfully cancelling the reservation and getting a full refund since I was still within the grace period. I really appreciated Hall's support during this time. However, I do have some reservations about the ordering platform itself. I found it to be not very user-friendly and logical. The process seemed a bit unreasonable to me, especially the fact that charges were already being initiated before I had completed all of the crucial steps. I believe that all steps should allow for modifications before final confirmation. Hopefully, this aspect of the ordering process will be improved in the future.
Customer service experience
I had a great customer service experience with RV Share. The guy I spoke with, let's call him Ross, was super helpful and knew his stuff. He took his time explaining things in a way that was easy to understand, which made fixing my problem quick and easy. It was nice to have a phone number to reach out to for help, like the one Ross gave me. All in all, I was really happy with how RV Share handled everything.
Quick re-booking assistance
I just talked to a really nice rep who was patient and super helpful. Even though I didn't finish booking at first, they ended up cancelling the reservation for me. Eden, the rep, helped me make a last-minute booking, walking me through everything and making sure to check availability thoroughly. I was really impressed with the great customer service and help I got during this whole thing.
Technical support from RV Share
The technical support I got from RV Share, especially from Dale P, was amazing. Dale really knew his stuff and helped me with all my questions and gave me the right solutions. I was really impressed by how professional and dedicated he was to making sure my problems were fixed quickly and properly. I totally recommend RV Share for their awesome technical support.
RV rental experience
Renting an RV was super easy and stress-free. We found the perfect RV for our trip and booking it was a breeze. The owners were really helpful and answered all our questions quickly. Even though we had to cancel our trip, the process was simple and the fee was fair. I would totally suggest this service to friends and family down the line.
Unresponsive RV owners
I tried to book two RVs through RV Share, but both got denied because the owners didn't answer. I gave all the info they needed and I know how to tow trailers, so I was really annoyed and disappointed with the whole thing. Peer-to-peer renting should mean the RV owners actually communicate, but it seems like they don't have to on RV Share.
RV rentals experience
I've used this platform to rent RVs before and had good experiences. I rented a 32-foot and 33-foot RV in the past. The communication between RV Share and the RV owner was good, making the rental process smooth. I did have a small problem with my email, but Cody, the IT manager, fixed it quickly. I think this platform is a reliable choice for renting RVs. I rented in September/October 2023 and already have a trip planned for May 2024.
Unexpected insurance charge
I was totally caught off guard when I made my reservation and then suddenly had to pay an extra insurance fee that I wasn't told about beforehand. And to top it off, we didn't even plan on driving the RV, so why did we have to shell out for insurance? It just seemed like a sneaky way to try and squeeze more money out of us. We definitely won't be using this platform again and we'll make sure to warn others about these kinds of hidden fees. Being open and honest with your customers is so important in business, and the lack of transparency here was really disappointing.
Helpful RV Share staff
I had a tough situation with the owner of the RV, but the folks at RV Share were amazing at helping me sort it out. Cody was especially great - patient, knew his stuff, and really went the extra mile to make sure everything worked out smoothly. I'm really thankful for their help and I would definitely suggest their services to anyone looking to rent an RV from a platform that really values their customers' happiness.
My rental experience
My rental experience was really disappointing. I decided to rent an RV for a family trip, and thought I found the perfect one based on the photos. However, the owner never answered my questions about pricing and mileage, so I couldn't plan out my budget properly. When I reached out to customer service for help, the representatives seemed clueless about how to assist me. It was frustrating and disappointing, to say the least.
Exceptional customer service experience
I just wanted to share how awesome my experience was working with someone from the customer experience team at RV Share. Neil (B) went above and beyond to help us out when our recreational vehicle got damaged. He was so caring and professional, making sure to take care of our needs and address our concerns right away. It was really nice to meet someone so dedicated and understanding, and it made me feel good about choosing to work with a company like RV Share.
Review with most votes
Rental RV booking
I rented an RV through RV Share recently and it was a great experience. Booking was easy and I found the perfect RV for my trip. The RV was clean and well-kept, which made for a... Read onBy: johanna