American Express

American Express reviews

17 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
22%
Would buy here again
Ordering
5.8
Service
5.2
Pricing
5.6
Delivery
4.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Platinum card customer

9.5

"The customer service at AMEX is great! I can always reach a real person within just a few minutes."

Critical

Misleading Purchase Protection Policy

5.0

"I am so frustrated with the purchase protection policy from this company. They say they offer protection for purchases made in the last 90 days, bu..."

Most Voted

Travel cheque redemption process

6.0

"My experience trying to cash in my travel cheques was a total nightmare. I had to call customer service over and over again, but it seemed like the..."

Reviews (17)

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Charge card experience

D

9 reviews

7.5
Overall Rating
Would buy here again
Yes

I've had this card for quite some time now and the customer service is amazing.

Detailed Ratings

Order
8.0
Service
10.0
Price
4.0
Delivery
8.0

Do you already have an account?

Priority Pass experience

M

1 reviews

6.0
Overall Rating
Would buy here again
No

My experience with Priority Pass from American Express was not too great. Even though I'm a loyal customer who spends a lot, I had some problems when trying to use the service. Having to book several days ahead made it hard to make the most of the perks. When I contacted customer service about this, they didn't seem to care much. I thought a well-known company like American Express would have better customer service, but I was disappointed. Seems like I'm not the only one based on other reviews.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

Do you already have an account?

Misleading Purchase Protection Policy

C

1 reviews

5.0
Overall Rating
Would buy here again
No

I am so frustrated with the purchase protection policy from this company. They say they offer protection for purchases made in the last 90 days, but the policy is full of loopholes and restrictions. It's shady that they use Chubb insurance, which has a bad reputation. The policy doesn't cover purchases from reseller websites, purchases made outside of Canada, or purchases without a receipt, even if you have proof of payment. It feels like they're trying to scam us. I'm going to look into this more because it seems like many people have had the same issue.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

Do you already have an account?

I ordered a cool new card to spend my hard-earned allowance on some sweet treats.

J

6 reviews

6.0
Overall Rating
Would buy here again
No

Oh my goodness, this place is just awful! The chat support team was so rude and didn't even try to understand my issue. I felt completely ignored and like my problem didn't matter at all. It was honestly the worst experience I've ever had.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Payment issue

J

22 reviews

4.5
Overall Rating
Would buy here again
No

I usually make sure to pay my bill on time, but this month the online payment didn't go through. I paid it right away once I realized, but they still hit me with interest charges. I tried calling and chatting with them, but nobody was able to help. It's super frustrating!

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
6.0

Do you already have an account?

Online purchase fail

J

3 reviews

4.0
Overall Rating
Would buy here again
No

So, eh, I bought something online and it broke. And then, eh, the store closed so I had to use my credit card to get my money back. But then they were all like, "Nah, we can't help you because you used PayPal." Like, seriously, eh? So then I had to deal with them for two months, sending them the same info over and over again, even though they already knew what the deal was. Total waste of time and so annoying. Like, seriously, so disgraceful, eh.

Detailed Ratings

Order
4.0
Service
4.0
Price
4.0
Delivery
4.0

Do you already have an account?

British Airways Premium card changes

M

23 reviews

4.5
Overall Rating
Would buy here again
No

Oh my gosh, so I was totally using this card, you know? And then they just changed the rules all of a sudden! It was so unfair and I was super mad. Why would they do that to us customers, eh? I definitely won't be using them again after this, that's for sure.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
2.0

Do you already have an account?

Platinum card customer

S

1 reviews

9.5
Overall Rating
Would buy here again
Yes

The customer service at AMEX is great! I can always reach a real person within just a few minutes.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Recent credit limit reduction

T

22 reviews

5.5
Overall Rating
Would buy here again
No

I just got an email saying that my credit limit was being cut by a lot right away. I've been with them for over 5 years, always paying on time and using my card for big purchases. It was a surprise and felt really unfair the way they did it.

Detailed Ratings

Order
6.0
Service
4.0
Price
10.0
Delivery
2.0

Do you already have an account?

Business credit card

R

18 reviews

3.5
Overall Rating
Would buy here again
No

I just applied for a new business credit card and man, I was surprised by how little information and communication I got from them. So I got approved for the card, right? But then I had a bunch of transactions declined without any heads-up or explanation from the company. It took them forever, like six weeks, to finally tell me what my spending limit was, and guess what? It was $1000 less than what I had already spent on the card. Like, seriously? That lack of transparency and those sudden changes with no warning could really hurt any business, especially when you're trying to build a good reputation with clients and partners. It felt like they were trying to trick me into paying crazy high-interest rates and stop me from using the card out of the blue. This whole thing has definitely made me skeptical about trusting this company with my business finances going forward.

Detailed Ratings

Order
4.0
Service
4.0
Price
4.0
Delivery
2.0

Do you already have an account?

Unauthorized transaction, late payment, poor customer service

R

8 reviews

4.0
Overall Rating
Would buy here again
No

I had a really bad experience with customer service at this credit card company. I saw a charge I didn't make on my account, so I called to dispute it. The person I talked to didn't help me at all and even suggested that I was to blame for the unauthorized transaction. On top of that, I wasn't told about a missed payment and ended up with a late fee, even though I always pay on time.

Detailed Ratings

Order
4.0
Service
4.0
Price
4.0
Delivery
4.0

Do you already have an account?

American Express card

M

4 reviews

3.5
Overall Rating
Would buy here again
No

Man, American Express is the worst, eh? I thought getting this card would be so great, but it's totally terrible. I pay so much every year for it and for what? Their customer service is a joke, they never help you with anything! And my balance is always messed up. Can they not do simple math? I'm definitely cancelling this card, they don't deserve me and my awesomeness.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
2.0

Do you already have an account?

Account activation query

K

1 reviews

6.5
Overall Rating
Would buy here again
Yes

As a customer of this bank, I gotta say, reaching out to customer service was a total nightmare. It seems like the folks answering the phones are based in countries like India, which led to a lack of reliable info. Whenever I called about activating my account, I got different answers each time. It was hard to trust what they were saying, and it left me pretty disappointed with the service. Businesses need to make sure their customer service reps are well-informed and trained to give consistent and accurate info to customers.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
6.0

Do you already have an account?

Credit card application process

K

1 reviews

5.0
Overall Rating
Would buy here again
No

I recently applied for a credit card and I gotta say, I was pretty disappointed with the whole process. Even though my income and credit score were higher than before, my application kept getting put on hold. They asked me for all these extra documents and then out of nowhere, they just closed my account without even telling me why. It feels like they don't really have a clear way of approving people because some folks with shaky incomes get approved, but someone like me who's been responsible with their money gets denied.

And to top it off, I got a letter saying I was in default and they issued a CCJ against me. That was completely not cool, especially when the person I talked to on the phone just said it was standard procedure and not a big deal.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
2.0

Do you already have an account?

Dispute resolution

T

2 reviews

6.0
Overall Rating
Would buy here again
No

I had a terrible time dealing with American Express while trying to sort out a problem with a store that wouldn't give me a refund for some stuff I returned. Despite being a big company, their customer service was all over the place. Every time I got in touch with them, they told me different things and kept closing the case without helping me out. It was so frustrating and just plain awful.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Credit card nightmare

L
5.0
Overall Rating
Would buy here again
No

Omg, let me tell ya, that was hands down the worst credit card experience I've ever had! They thought they were doing me a solid by randomly bumping up my credit limit, but then BAM, they slashed it big time as soon as I actually started using it. And guess what? My credit score took a hit because of it! Can you believe that nonsense? I've always been on top of my payments and a faithful customer, but they treat me like I'm nothing. And don't even get me started on the crazy high APR and lack of rewards. It's just bad news bears all around. Ugh, I can't even deal with it!

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

Do you already have an account?

Travel cheque redemption process

K

1 reviews

6.0
Overall Rating
Would buy here again
No

My experience trying to cash in my travel cheques was a total nightmare. I had to call customer service over and over again, but it seemed like they didn't care about my problem at all. I started to wonder if they even wanted to help me cash in my old cheques. All in all, it was a real pain and I'm left feeling pretty frustrated about it.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

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About American Express

American Express, often known as Amex, is a multinational financial services corporation headquartered in New York City. Established in 1850, the company originally focused on express mail services before diversifying into financial products. Today, American Express is best known for its range of credit cards, charge cards, and traveler's cheque businesses. It is one of the largest card issuers in the world, renowned for its customer service and premium card products aimed at affluent customers. The company's offerings also extend to business financial services and personal savings products. American Express has a significant presence in Canada and globally, maintaining its reputation for high-quality service and financial innovation.

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Contact Information

🌐 www.americanexpress.com

Categories American Express

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Last update: February 8, 2025

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