Kaylah Schroeder

As a customer of this bank, I gotta say, reaching out to customer service was a total nightmare. It seems like the folks answering the phones are based in countries like India, which led to a lack of reliable info. Whenever I called about activating my account, I got different answers each time. It was hard to trust what they were saying, and it left me pretty disappointed with the service. Businesses need to make sure their customer service reps are well-informed and trained to give consistent and accurate info to customers.