Spotlight: What are our customers saying?
Disaster. Wrong ID information of both my Nationality and Passport number at their first booking with airline company. I paid over 270 dollars for the Flex package but eDreams only booked the stand...Read on
eDreams.com is a travel website that claims to offer a free 30-day trial upon creating an account. However, my personal experience with this site has been a complete nightmare. They immediately cha...Read on
I made a booking to rent a car in Chile but when I got to rental company my card got rejected. I had this confirmed by the rental company and reported immediately to eDreams. I paid online for a ca...Read on
READ BEFORE USING THIS COMPANY - SCAM ALERT BEWARE! Do not use this company at all for booking anything. They do not take responsibility for any services they provide. They also charge "Medi...Read on
They proved you with good price but with ABSOLUTELY ZERO SERVICE. That is what you pay for. For whatever you decide to book with them. You need to cross the finger. When someone went wrong on the ...Read on
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Disaster. Wrong ID information of both my Nationality and Passport number at their first booking with airline company. I paid over 270 dollars for the Flex package but eDreams only booked the standard service towards Airline company. I can not get my free baggage from the Airline company. The customer service could do nothing but only blame me with my cheap options.
eDreams.com is a travel website that claims to offer a free 30-day trial upon creating an account. However, my personal experience with this site has been a complete nightmare. They immediately charged my credit card, despite advertising a trial period. When I reached out for cancellation, I received an unhelpful bot response, and canceling proved to be impossible. This is undoubtedly a scam, and I advise everyone to steer clear of eDreams.com. Protect yourself and your finances by choosing reputable travel websites that prioritize customer satisfaction.
I made a booking to rent a car in Chile but when I got to rental company my card got rejected. I had this confirmed by the rental company and reported immediately to eDreams. I paid online for a car that I didn't get from the rental... They don't want to return the money! Scam, avoid!
READ BEFORE USING THIS COMPANY - SCAM ALERT
BEWARE! Do not use this company at all for booking anything. They do not take responsibility for any services they provide.
They also charge "Mediation Fees" which are non-refundable, even when there is absolutely nothing you can do as a customer.
Here is my example. I booked a flight for 3 people from Montreal to Calgary leaving Feb 15, returning Feb 22nd. BOTH flights were canceled by the airline, with no re-booking until APRIL, 2023... So the airline refunded e-dreams on January 17 2023. I am on the phone with them now, on February 13 2023 still fighting for my refund. BUT WAIT! They are going to give me some refund, but not all of it. Why you ask? Great question. Well it is because... they cannot give a reason whatsoever.
This is a scam service, through and through. They will not give a reason, even a bad one, for not giving me a full refund. I had nothing to do with the cancellation of these flights, yet they are keeping a pile of money, just because. ...Update - they are keeping the additional money for, get this... CHECKED BAGS... Checked bags on a flight that no longer exists. Be careful, do not use this company
They proved you with good price but with ABSOLUTELY ZERO SERVICE.
That is what you pay for. For whatever you decide to book with them. You need to cross the finger. When someone went wrong on the agent side, flight/hotel/car rental. You are trapped. You wasted your time and provide a lot of personal information to beg for a refund. In the end, they were not able to refund you even the another party made mistake or so. Please think 4 times before you book with them.
I have been in contact with them since the beginning of July regarding ticket refund. They keep sending the same auto reply email “thank you, will be in touch soon etc” but nothing else yet. I also did chat and telephone complaints. I have a case number but no action. Unacceptable!!!!
DO NOT BOOK WITH THEM! I booked a simple roundtrip flight to/from Montreal and the only confirmation I got was a confusing email which had the WRONG return flight info and no valid confirmation # with the airline. I have downloaded the app and have tried calling ... I cannot CHANGE, CANCEL the booking (I just get forwarded in circles in the app). I cannot speak to anyone on the phone provide by the chatbot. This is a useless, no value-add service and I will be complaining to the better business bureau and VISA. The other review I left they asked me to "check my email" for a follow up to my review... There is NO follow up or email. This service is horrendous.
In June 2021 I bought tickets via eDreams "Flexible Fare Guarantee" which let me transfer my flights without charge. Due to COVID closing borders I rang them to get my flights moved, and they told me I had to pay the airline transfer charges and they would reimburse me within 10 days.
As I write this in May 2022 I have never received the refund for the cost of the ticket transfer, despite numerous calls, messaging, emails etc.. Its always "you should get your refund within 10 days/2 weeks/a month" and always "please just wait a little longer"
I don't believe they have ever intended to refund me, its been an elaborate run around in the hope I would just forget the money I am owed. Also when I transferred the tickets they wanted my banking details, including password!
Do not use or trust eDreams
First time I used eDreams. By far the worst experience in my life and the most expensive fight ever, thanks to eDreams.
eDreams omitted to inform me about cancellation of the flight to get back home with my wife and two small kids and about the alternative options air company offered. They even shared misinformation on their web site and the app that the flight is on time and few hours before the flight, to the very time of the flight, that we should check in! Ironically, in material they send you when you purchase tickets, they insist on tracking the flight details through site and the app…
In situation like this, left at the airport in foreign country miles from home with whole family, their operators/advisers are nothing but waste of valuable time as they just keep repeating that they are sorry and how they understand difficulty of the situation. They are not focused on problem solving and seems have no power to make any decision. The alternative they offered is at least insane as it was to pay 2,500 EUR from my pocket for their omission or to stay in Palma de Mallorca, where I was, at my cost (!) next few days till they see what they can do.
I had to purchase new tickets for almost 900 EUR in order to bring my family back home!
After contacting eDreams for the refund for tickets I had to buy, the only information I received was that they will contact the air line and ask for the refund. Not for one moment they haven't realized or admited their own responsibility as they missed to communicate changes and shared misinformation.
Luckily, while I wasted more than 90 minutes on the phone with the eDreams advisor, my wife spoke with our lawyer who advised to make screenshots of all pages where eDreams shared misinformation in case we need to take legal actions to be refunded. I hope this advice may help eDreams clients in case they find in similar situation.
I bought two tickets. Because of covid, the country i wanted to visit closed down. Got two open tickets. Took several tries to contact customer service. It is exactly the same circus everytime- they put you on hold, talk to you, transfer to another administrator, put you on hold for 40 minutes than the line cuts off. Finally, after several attemps, they asked me 900$ as administration fees to use my open tickets. DON'T BE LURED BY LOW PRICES