eDreams

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eDreams

18% Would buy here again

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A
andrijana
My son had a booking with connected flights from two different companies. It is a risk, I know; however, Ihe was told by eDreams agents that I have a Connection guarantee, meaning that if his first...Read on
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Chris S
In June 2021 I bought tickets via eDreams "Flexible Fare Guarantee" which let me transfer my flights without charge. Due to COVID closing borders I rang them to get my flights moved, and ...Read on
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Marko Sekulic
First time I used eDreams. By far the worst experience in my life and the most expensive fight ever, thanks to eDreams. eDreams omitted to inform me about cancellation of the flight to get back h...Read on
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Gene Gomulka
eDreams ... up my trip and never responded to written complaints. Avoid them like the plague!Read on
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mike normand
I bought two tickets. Because of covid, the country i wanted to visit closed down. Got two open tickets. Took several tries to contact customer service. It is exactly the same circus everytime- t...Read on

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    Airtickets - Absolutely the worst service ever...

    My son had a booking with connected flights from two different companies. It is a risk, I know; however, Ihe was told by eDreams agents that I have a Connection guarantee, meaning that if his first flight is late they will reschedule the connecting flights. This was not true. He immediately called the agent when he was informed that his first flight will be late (Cincinnati Chicago). The agent did not speak English well and she could not understand nor could articulate her thoughts in English as well. My son waited for 40 minutes, than 30 minutes until she understood and until he understood her. She was constantly referring to stop over time of 13 to 20 hours, and after 30 minutes we understood that she was actually referring to the total trip time (oversees). and this was acceptable for him. Until we understood her and she went over to rebook, the company did not allow it because it was too close to the flight?! This is what she said. I called Lufthansa immediately and rebooked my self the trip for the day after. Absolutely the worst service ever...


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    Airline Tickets

    In June 2021 I bought tickets via eDreams "Flexible Fare Guarantee" which let me transfer my flights without charge. Due to COVID closing borders I rang them to get my flights moved, and they told me I had to pay the airline transfer charges and they would reimburse me within 10 days.

    As I write this in May 2022 I have never received the refund for the cost of the ticket transfer, despite numerous calls, messaging, emails etc.. Its always "you should get your refund within 10 days/2 weeks/a month" and always "please just wait a little longer"

    I don't believe they have ever intended to refund me, its been an elaborate run around in the hope I would just forget the money I am owed. Also when I transferred the tickets they wanted my banking details, including password!

    Do not use or trust eDreams


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    air tickets

    First time I used eDreams. By far the worst experience in my life and the most expensive fight ever, thanks to eDreams.
    eDreams omitted to inform me about cancellation of the flight to get back home with my wife and two small kids and about the alternative options air company offered. They even shared misinformation on their web site and the app that the flight is on time and few hours before the flight, to the very time of the flight, that we should check in! Ironically, in material they send you when you purchase tickets, they insist on tracking the flight details through site and the app…
    In situation like this, left at the airport in foreign country miles from home with whole family, their operators/advisers are nothing but waste of valuable time as they just keep repeating that they are sorry and how they understand difficulty of the situation. They are not focused on problem solving and seems have no power to make any decision. The alternative they offered is at least insane as it was to pay 2,500 EUR from my pocket for their omission or to stay in Palma de Mallorca, where I was, at my cost (!) next few days till they see what they can do.
    I had to purchase new tickets for almost 900 EUR in order to bring my family back home!
    After contacting eDreams for the refund for tickets I had to buy, the only information I received was that they will contact the air line and ask for the refund. Not for one moment they haven't realized or admited their own responsibility as they missed to communicate changes and shared misinformation.
    Luckily, while I wasted more than 90 minutes on the phone with the eDreams advisor, my wife spoke with our lawyer who advised to make screenshots of all pages where eDreams shared misinformation in case we need to take legal actions to be refunded. I hope this advice may help eDreams clients in case they find in similar situation.


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    Two one way flight tickets.

    eDreams ... up my trip and never responded to written complaints. Avoid them like the plague!


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    EDREAMS

    I bought two tickets. Because of covid, the country i wanted to visit closed down. Got two open tickets. Took several tries to contact customer service. It is exactly the same circus everytime- they put you on hold, talk to you, transfer to another administrator, put you on hold for 40 minutes than the line cuts off. Finally, after several attemps, they asked me 900$ as administration fees to use my open tickets. DON'T BE LURED BY LOW PRICES


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    SCAM company, BE AWARE, MY MONEY, IS GONE

    I'm waiting for my complete refund after I canceled in less than 24 hrs,,,, for 45 days.
    I contacted Italian airline they told.me.the reservation was canceled and they never got the money from you as I never received a ticket number from edreams,
    So basically edreams stole my 1460$
    A formal complaint will be filed if I did not hear back from edreams

    If you are a responsible traveler please look elsewhere
    Scam and Fraud company look and read all reviewes


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    Tickets to Toronto - Istanbul

    Please avoid buying your tickets from eDreams. Do not get into the scam by trying to save few $. Their customer care DO NOT work on weekends and on Weekdays UK time 9 to 5. If you have any issues with airlines, airlines CANNOT do anything and since eDreams customer is not available most of the time, you end up loosing your money or get stranded somewhere. And your Refund will NEVER be proceed, I am awaiting over a year and they stop responding to my mails.
    Honestly, just spend little extra money and buy tickets from airlines directly, you will have far better customer service guaranteed.


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    Flight ticket

    Edreams is the best. They give you exactly what they promise...an electronic trip.. in your dreams!
    I paid $1600 .. never got a refund.. but got to see Singapore, San Fransisco before landing in Toronto in my dreams.. only to wake up and realise that I'm still in Bangalore, India.. Customer service is non existent and I will never buy another ticket again.
    That was an expensive dream for $1600.. i could have checked in to The Waldorf Astoria with free breakfast in bed for a family of four and still have money left to burn
    DO NOT FALL FOR THIS SCAM OF A COMPANY UNLESS YOU WANT TO PAY FOR DRAEMING


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    Flight ticket

    DO NOT BUY FROM THIS SITE. It is a scam, they offer tickets that they don't have available. When you complain they "reimburse" your money a month later but they charge you like $80 for "operational charges"


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    Travel Services

    I booked a trip to Cabo using this company. Got a confirmation of flight there, resort and return flight. Couple days later I was informed the return flight was "declined". Went on there site to see what was going on, and it was no help. Spent an hour on the phone with an agent, who assured me the return flight was "re-booked", and paid another fee. The day before I was set to leave, got a notification from them indicating the airline indicated I was "double booked". Spent another hour on the phone with an agent, who assured me my return flight was confirmed. Also assured me I would get another email confirming and that I was over-reacting. Well I left to Cabo as planned, and had no issue with the outgoing flight or resort. However, the day before I left, I tried to check in online for my return flight, and got a notification that there was no reservation in my name nor under booking number I was provided. Then, couple hours later, I received notification from eDreams that my return flight booking had been declined. I was stuck having to go to the airport, visit the counters of 5 different airlines, 4 of which were overbooked (including the airline I thought I was scheduled to return on), and ultimately pay over $800 for a return flight on American Airlines. In all, I was in airports over 12 hours on my return. These guys are taking calls from India, you can't understand a work they say on the phone, their web site is tough to navigate, and the entire process was horrible. I would look elsewhere, and will definitely never use again. Those jerks had me leave to a foreign country without a return flight!


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    a flight

    i don't think there is a worst customer service than this. i was charged 200 euros more of the original price on my car and when complain was ask to show the screenshots of the original price. As if. Furthermore the price was still at the original level even after i was charged 200 euros more. id rather loose a limb than buy anything else from edreams


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eDreams

Are you dreaming about affordable travelling and vacations? Make it a reality with EDreams Although most of us like to travel and spend a good holiday once in a while, it is a challenging task to find great deals and discounts, probably because of our engaged life schedules. There are hotels, travel agencies and airlines to offer very attractive deals regularly; we hardly have access to them there is not time for us to keep a track on all these websites all the time. However, if we tin get the assistance of a platform that provides information about the best deals in the leisure industry, we stand greater chances to enjoy affordable travel packages. EDreams is a comprehensive ecommerce platform that lists down attractive tour packages from thousands of vendors across many regions.

About EDreams
EDreams was established in March 1999 with the expertise patronage of Javier Perez-Tenessa Block. He possesses an impressive track record pertaining to information technology; before he founded EDreams, he was involved in many remarkable IT related projects under reputed brands. Javier held the position of CEO until January 2015 and now this prestigious company is lead by Dana Dunne. Presently, EDreams operate in 43 countries across the globe; It has become a prominent vendor in this emerging, industry. Currently EDreams is considered to be one of the largest travel companies located in Europe. At the moment, the company has linked with more than 500 airlines and therefore it is capable of listing down offers associated with more than 60,000 flight routes. This is a massive collection of options from a traveler’s point of view. Apart from that, EDreams has networked with more than 1,000,000 hotels rooms ranging across 225 countries. Because of this gigantic network, EDreams is capable of providing highly attractive hotel packages for you to select from. Additionally, EDreams have established strong connexions with other service providers such as car rentals providing maximum convenience for the customers. All these connexions collectively make EDreams one of the most reliable, widespread and professional ecommerce platforms that provide services associated with travel and tourism.
 

 

EDreams’ main areas of activities
The main area of activity of EDreams is that its functionality as an online Travel Agency. If you plan a holiday with your friends, family or staff, you tin conveniently use the online platform offered by EDreams. The search engine integrated to EDreams is a sophisticated one that provides variety of results. Thanks to the user friendliness of this platform, you tin compare the prices from different vendors and pick the best matching solution for you. Flight search engine integrated to EDreams is another convenience; this particular platform allows you to perform searches and find the best matching (and budget friendly) option from a variety of airline services. Apart from that, they have a massive selection of hotel rooms to select depending on the budget.

What do you have to say about EDreams?
We encourage you to express yourself about the experienced you have with EDreams. Your comments are highly instrumental for their future developments. Please leave your honest feedback about EDreams.

What do customers think of eDreams online travel agency? Read and write experiences, opinions-reviews, complaints