eDreams - Overall Rating based on 45 reviews
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Inconsistent communication
Hey, what's with the inconsistent communication? When I signed up last year, I was getting bombarded with offers all the time. Then, suddenly, the messages stopped for months. And now, out of the blue, my inbox is overflowing again. But here's the thing - I don't need any of it now because of health problems. It feels like you only remember me when it's convenient for you. Come on, eDreams, get it together.
Flight booking
I recently booked a flight through that company and man, oh man, was I super disappointed with the whole thing. So get this, after I booked my flight, I got an email saying I won a voucher. Sounds great, right? Wrong. When I clicked on the link, boom, suddenly I'm signed up for their Prime membership without even giving my consent. And get this, there's no way to cancel it online! No support email, a useless chatbot, and the only option is to call customer service. But get this, calling isn't even toll-free in my country, and most of the time, no one even picks up the phone. It feels like a total scam to me, like they're taking advantage of unsuspecting customers, especially the seniors who might not even realize what's going on until it's too late. Never have I seen such dodgy behavior from any other service provider before.
Trip savings
I recently booked a trip using this website and I gotta say, it was a pretty good experience. The site was user-friendly and had lots of options for flights and places to stay. But hey, just a heads up for anyone using it - watch out for any sneaky subscriptions or free trials you might accidentally sign up for. It's easy to forget about them and suddenly get hit with unexpected charges. In my case, I couldn't get my money back, but they did give me a voucher for my next trip, which was cool. Overall, I'd say give the website a shot for saving some cash on your travels, but keep an eye out for any extra fees or subscriptions.
Cancelled subscription
I wanted to cancel my subscription and the guy on the phone, Eratek, was super nice and really helpful. He cancelled my subscription in a jiffy. But then, I accidentally booked a flight with Rex instead of Virgin and I was really upset! I'm not great with using the internet like the younger generation, so I got fooled into booking the wrong flight. Not cool, dude.
Prime subscription
I really wouldn't recommend signing up for Prime subscription. Cancelling it is such a hassle and so frustrating. You have to call this call center that seems to be located in Egypt, and they don't make it easy for you to cancel at all. It's ridiculous that they make it so tough to cancel a subscription that was supposed to make your life easier.
Quick and efficient booking process
I just booked a trip using this service and I have to say, I was pretty impressed with how fast and easy it was to book. The person I talked to was super helpful, really knew their stuff, and was also really nice. They answered all my questions right away and made sure I had all the info I needed. All in all, it was a good experience and I would definitely think about using this service again next time.
Excellent customer service experience with Assi
I recently had the pleasure of speaking with Assi from customer service, and I have to say, she really went out of her way to help me with a problem I was having. She was so professional and willing to assist me, it was impressive. At first, I was pretty upset and disappointed, but Assi was able to calm me down and address my concerns quickly. I really value her commitment to making sure customers are happy and I wish there were more people like her in the industry. Assi's amazing service has made me a loyal customer, and I will definitely keep supporting the company.
Got scammed into a subscription when buying tickets
So, yeah, I bought tickets online and then boom, they signed me up for some subscription without even telling me. Not cool, man. The website was pretty confusing too, I had to click through a million pages just to get to the checkout.
Cheap flight booking with ePrime
I got a great deal on my flight booking by signing up for this ePrime membership. It's awesome because I can save money on flights and hotels. Also, I can speak with real people on the phone if I have any questions. I'm really impressed!
Efficient and courteous customer service
The help I got on the phone was really fast and friendly. The person I talked to fixed my problem right away, and I was so thankful for that.
Cancelled flight refund
Another useless response (pasted below), saying they won't give you a refund for the flight you canceled within the 24-hour timeframe. JUST FOLLOW YOUR OWN RULES AND GIVE ME MY FULL REFUND.
Flight booking experience
The customer service I got from the call center representative was top-notch. Rab went above and beyond to help me out with booking and provided great service. But I gotta say, I was pretty let down by the company charging my account without giving me a heads-up. It just felt kinda shady and made me question their trustworthiness. They should definitely work on being more open about their billing practices to prevent any more incidents like this in the future.
Quick purchase
Customer service was great, eh? They really convinced me to stick with my Prime contract. They were super helpful and got things sorted out quick. I really value how they care about making sure customers are happy.
Talked to customer service about my eDreams Prime subscription
I had to give customer service a ring today to talk about my eDreams Prime subscription. The person on the other end was really kind and sorted out my problem for me. They were super polite and knew what they were doing, which made everything so smooth. Shout out to eDreams Prime for the great service!
Unauthorized membership charge
I just saw a charge of $99.99 on my bank statement for a membership I never signed up for. I reached out to customer service and the rep I talked to was able to sort it out right away. I'm grateful for their quick help in fixing this and making sure I wasn't unfairly charged for a service I didn't even want. Thanks for handling this with such attention and professionalism.
Subscription benefits
So I was talking to this customer service guy the other day, Rafique, and he was super nice and explained all the perks of my subscription in a really clear way that I could understand. I was actually planning to cancel it 'cause I didn't think I needed it, but Rafique took the time to hear me out and ended up convincing me to keep it for another year. He was so patient and kind, made the whole thing way more pleasant. I gotta say, I really appreciated his professionalism.
Canceled subscription smoothly
I had to cancel my subscription with eDreams but they made it really easy for me. The customer service team was so nice and understanding about it. I hope I can sign up again one day, they have awesome deals and I know they'll help me out if I ever need it.
Quick booking process
My booking process went smoothly, but I had some concerns about the service quality across departments. The person who helped me was really great, but I was surprised by some racist vibes I got from the Dutch team. It's not cool to see that in a professional environment. On the bright side, the English department did a fantastic job and I was happy with how they handled everything for my booking.
Quick and reasonable extra luggage purchase
I was so happy how easy it was to buy an extra suitcase for my flight last minute. I thought it was going to be a total nightmare, but with just one quick phone call, it was all sorted out in only 10 minutes and at a decent price. The person on the phone was really good at their job and made everything so simple and stress-free.
Good customer service
I just wanted to mention how much I really appreciated the amazing customer service that I received. It always makes me feel good when people are friendly and kind! Thank you so much for being so great at your job and for being so helpful. You definitely made me a very happy customer! 💖
Review with most votes
Airline Tickets
In June 2021 I bought tickets via eDreams "Flexible Fare Guarantee" which let me transfer my flights without charge. Due to COVID closing borders I rang them to get my... Read onBy: Chris S