eDreams

All reviews

eDreams

17% Would buy here again

Reviews, complaints and customer experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!

Spotlight: What are our customers saying?

F
Frank
DO NOT BOOK WITH THEM! I booked a simple roundtrip flight to/from Montreal and the only confirmation I got was a confusing email which had the WRONG return flight info and no valid confirmation # w...Read on
A
andrijana
My son had a booking with connected flights from two different companies. It is a risk, I know; however, Ihe was told by eDreams agents that I have a Connection guarantee, meaning that if his first...Read on
C
Chris S
In June 2021 I bought tickets via eDreams "Flexible Fare Guarantee" which let me transfer my flights without charge. Due to COVID closing borders I rang them to get my flights moved, and ...Read on
M
Marko Sekulic
First time I used eDreams. By far the worst experience in my life and the most expensive fight ever, thanks to eDreams. eDreams omitted to inform me about cancellation of the flight to get back h...Read on
G
Gene Gomulka
eDreams ... up my trip and never responded to written complaints. Avoid them like the plague!Read on

All reviews (18)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Flight

    DO NOT BOOK WITH THEM! I booked a simple roundtrip flight to/from Montreal and the only confirmation I got was a confusing email which had the WRONG return flight info and no valid confirmation # with the airline. I have downloaded the app and have tried calling ... I cannot CHANGE, CANCEL the booking (I just get forwarded in circles in the app). I cannot speak to anyone on the phone provide by the chatbot. This is a useless, no value-add service and I will be complaining to the better business bureau and VISA. The other review I left they asked me to "check my email" for a follow up to my review... There is NO follow up or email. This service is horrendous.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Airtickets - Absolutely the worst service ever...

    My son had a booking with connected flights from two different companies. It is a risk, I know; however, Ihe was told by eDreams agents that I have a Connection guarantee, meaning that if his first flight is late they will reschedule the connecting flights. This was not true. He immediately called the agent when he was informed that his first flight will be late (Cincinnati Chicago). The agent did not speak English well and she could not understand nor could articulate her thoughts in English as well. My son waited for 40 minutes, than 30 minutes until she understood and until he understood her. She was constantly referring to stop over time of 13 to 20 hours, and after 30 minutes we understood that she was actually referring to the total trip time (oversees). and this was acceptable for him. Until we understood her and she went over to rebook, the company did not allow it because it was too close to the flight?! This is what she said. I called Lufthansa immediately and rebooked my self the trip for the day after. Absolutely the worst service ever...


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Airline Tickets

    In June 2021 I bought tickets via eDreams "Flexible Fare Guarantee" which let me transfer my flights without charge. Due to COVID closing borders I rang them to get my flights moved, and they told me I had to pay the airline transfer charges and they would reimburse me within 10 days.

    As I write this in May 2022 I have never received the refund for the cost of the ticket transfer, despite numerous calls, messaging, emails etc.. Its always "you should get your refund within 10 days/2 weeks/a month" and always "please just wait a little longer"

    I don't believe they have ever intended to refund me, its been an elaborate run around in the hope I would just forget the money I am owed. Also when I transferred the tickets they wanted my banking details, including password!

    Do not use or trust eDreams


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    air tickets

    First time I used eDreams. By far the worst experience in my life and the most expensive fight ever, thanks to eDreams.
    eDreams omitted to inform me about cancellation of the flight to get back home with my wife and two small kids and about the alternative options air company offered. They even shared misinformation on their web site and the app that the flight is on time and few hours before the flight, to the very time of the flight, that we should check in! Ironically, in material they send you when you purchase tickets, they insist on tracking the flight details through site and the app…
    In situation like this, left at the airport in foreign country miles from home with whole family, their operators/advisers are nothing but waste of valuable time as they just keep repeating that they are sorry and how they understand difficulty of the situation. They are not focused on problem solving and seems have no power to make any decision. The alternative they offered is at least insane as it was to pay 2,500 EUR from my pocket for their omission or to stay in Palma de Mallorca, where I was, at my cost (!) next few days till they see what they can do.
    I had to purchase new tickets for almost 900 EUR in order to bring my family back home!
    After contacting eDreams for the refund for tickets I had to buy, the only information I received was that they will contact the air line and ask for the refund. Not for one moment they haven't realized or admited their own responsibility as they missed to communicate changes and shared misinformation.
    Luckily, while I wasted more than 90 minutes on the phone with the eDreams advisor, my wife spoke with our lawyer who advised to make screenshots of all pages where eDreams shared misinformation in case we need to take legal actions to be refunded. I hope this advice may help eDreams clients in case they find in similar situation.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Two one way flight tickets.

    eDreams ... up my trip and never responded to written complaints. Avoid them like the plague!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    EDREAMS

    I bought two tickets. Because of covid, the country i wanted to visit closed down. Got two open tickets. Took several tries to contact customer service. It is exactly the same circus everytime- they put you on hold, talk to you, transfer to another administrator, put you on hold for 40 minutes than the line cuts off. Finally, after several attemps, they asked me 900$ as administration fees to use my open tickets. DON'T BE LURED BY LOW PRICES


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    SCAM company, BE AWARE, MY MONEY, IS GONE

    I'm waiting for my complete refund after I canceled in less than 24 hrs,,,, for 45 days.
    I contacted Italian airline they told.me.the reservation was canceled and they never got the money from you as I never received a ticket number from edreams,
    So basically edreams stole my 1460$
    A formal complaint will be filed if I did not hear back from edreams

    If you are a responsible traveler please look elsewhere
    Scam and Fraud company look and read all reviewes


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Tickets to Toronto - Istanbul

    Please avoid buying your tickets from eDreams. Do not get into the scam by trying to save few $. Their customer care DO NOT work on weekends and on Weekdays UK time 9 to 5. If you have any issues with airlines, airlines CANNOT do anything and since eDreams customer is not available most of the time, you end up loosing your money or get stranded somewhere. And your Refund will NEVER be proceed, I am awaiting over a year and they stop responding to my mails.
    Honestly, just spend little extra money and buy tickets from airlines directly, you will have far better customer service guaranteed.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Flight ticket

    Edreams is the best. They give you exactly what they promise...an electronic trip.. in your dreams!
    I paid $1600 .. never got a refund.. but got to see Singapore, San Fransisco before landing in Toronto in my dreams.. only to wake up and realise that I'm still in Bangalore, India.. Customer service is non existent and I will never buy another ticket again.
    That was an expensive dream for $1600.. i could have checked in to The Waldorf Astoria with free breakfast in bed for a family of four and still have money left to burn
    DO NOT FALL FOR THIS SCAM OF A COMPANY UNLESS YOU WANT TO PAY FOR DRAEMING


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Flight ticket

    DO NOT BUY FROM THIS SITE. It is a scam, they offer tickets that they don't have available. When you complain they "reimburse" your money a month later but they charge you like $80 for "operational charges"


Others also viewed

RaynaTours brand logo for reviews of travel and holiday experiences

RaynaTours

2 reviews

Are you ready for a new adventure? Then you might be looking for a travel agency to provide you with a holiday or trip. One travel agency that can ...

Hotels.com brand logo for reviews of travel and holiday experiences

Hotels.com

0 reviews

Read on AllReviews what other people say about Hotels.com. AllReviews collects reviews, experiences, opinions and tips about lots of companies. So ...

Kiwi.com brand logo for reviews of travel and holiday experiences

Kiwi.com

0 reviews

Are you looking to fly away on a luxury holiday but struggling to find the money to pay for the expensive flights? Trying to book a long haul fligh...

Otel.com brand logo for reviews of travel and holiday experiences

Otel.com

0 reviews

Are you looking for the perfect hotel for your holiday? Have you ever had any negative experiences with a hotel like bad hygeine or bad service, wh...