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eDreams

5% Would buy here again

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T
Triceratops
We booked an international flight for our family of 5 through eDreams the evening of January 5, 2024. The confirmation email showed the correct birthdates for all passengers. However, when click...Read on
S
Sara
Avoid this platform for your booking and definitely don't add luggage as they will charge you TWICE as much as the company and the baggage is non-refundable. The website also told me that my bookin...Read on
S
Sheldon
My wife and I visited Europe for the first time in October 2023 and had many bookings (hotels, cars, flights, etc.) All went well except for our booking with EDREAMS. We were late returning from an...Read on
D
Derrick
I prepaid for a car for a 7pm pickup at Dulles Airport for 3 day rental. I got there at 730 p.m., found between 20 and 30 people waiting, no cars available. Waited 2.5hrs still no car. This was pre...Read on
D
David
Disaster. Wrong ID information of both my Nationality and Passport number at their first booking with airline company. I paid over 270 dollars for the Flex package but eDreams only booked the stand...Read on

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    International Flight Tickets for 5

    We booked an international flight for our family of 5 through eDreams the evening of January 5, 2024. The confirmation email showed the correct birthdates for all passengers.

    However, when clicking on "Manage" on eDreams website the next morning, we found out their computer had shifted all of the birthdates by -1, e.g., 12 became 11, 9 became 8, etc. Even worse, we contacted the airline and discovered eDreams had reported their altered and now incorrect birthdates to them. This was a problem because the dates have to be correct for international travel.

    Contacting eDreams was a nightmare but they finally answered an email, claiming we entered all of the birthdays wrong, which was a flagrant lie disproven by their confirmation email. eDreams said they had no responsibility to correct their error and we had to contact the airline. The airline charged us a $600 fee ($120 per ticket) to change the dates. eDreams therefore owes us $600 we were forced to pay as a result of their mistake.

    We thought about canceling the booking ("24 hour cancelation") but ruled this out when we saw all of the online complaints about eDreams customers customers never receiving their refunds.


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    Flight and baggage

    Avoid this platform for your booking and definitely don't add luggage as they will charge you TWICE as much as the company and the baggage is non-refundable. The website also told me that my booking didn't go through and that I should try again however it still charged me and now I have 2 booking for the same flight and the company won't refund me for the duplication - that should never have happened if the first instance had not occurred. Customer service is hard to get a hold of and unhelpful when you do... AVOID AVOID AVOID


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    Edreams booking

    My wife and I visited Europe for the first time in October 2023 and had many bookings (hotels, cars, flights, etc.) All went well except for our booking with EDREAMS. We were late returning from an excursion in Italy (not our fault BTW) and missed our flight to the UK causing us to miss our pickup time for the rental car at Drivilla. We got the next available flight and went directly to the car rental place only to be informed that edreams had listed us as a no-show and did not forward Drivillia any of the prepaid funds for the car.
    We had to pay AGAIN for the car and have since been unsuccessful in getting any money back from edreams. OMAR at "customer care" keeps citing the terms and conditions that we breached.
    So...in a nut shell: we paid edreams money to book and pay for a car. We were late so edreams kept ALL the money and we had to pay double for the car (albeit a shorter period because we were late). This is NOT Drivilla's fault, they got nothing from edreams.
    I told OMAR that he should be ashamed of his and the company's actions and that this amounted to petty theft in my opinion. Our money was given to edreams to pay for the car and they kept it, leaving me to double pay.
    Maybe I'm wrong but this is petty and disgusting from where I sit. A penalty fee yes, but not all of our money!
    I have no hope of any positive outcome from edreams, who BTW stopped communication when I asked if their was an appeal process which our case could go to, so my goal here is to save any other potential customers the grief that we experienced. Please Do NOT, do NOT book anything with EDREAMS or have anything to with them. They are everything a terrible company should be.


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    Car rental

    I prepaid for a car for a 7pm pickup at Dulles Airport for 3 day rental. I got there at 730 p.m., found between 20 and 30 people waiting, no cars available. Waited 2.5hrs still no car. This was prepaid, so my car should have been there. Called them and was on the phone for another 45 minutes. They told me they couldn't do anything but would book me with another car rental. They told me, the total cost for a new rental was $190. I got to a new car rental location and they only booked me for one day. The original booking was for 3 days. The total cost for booking the new car for 3 days is $394. $ 204 more than my prepaid. And now they are refusing to get me a refund for my original booking. I travel a lot and so rent cars all the time. This is my worst experience ever.


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    Air flight

    Disaster. Wrong ID information of both my Nationality and Passport number at their first booking with airline company. I paid over 270 dollars for the Flex package but eDreams only booked the standard service towards Airline company. I can not get my free baggage from the Airline company. The customer service could do nothing but only blame me with my cheap options.


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    airline ticket

    eDreams.com is a travel website that claims to offer a free 30-day trial upon creating an account. However, my personal experience with this site has been a complete nightmare. They immediately charged my credit card, despite advertising a trial period. When I reached out for cancellation, I received an unhelpful bot response, and canceling proved to be impossible. This is undoubtedly a scam, and I advise everyone to steer clear of eDreams.com. Protect yourself and your finances by choosing reputable travel websites that prioritize customer satisfaction.


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    car rental

    I made a booking to rent a car in Chile but when I got to rental company my card got rejected. I had this confirmed by the rental company and reported immediately to eDreams. I paid online for a car that I didn't get from the rental... They don't want to return the money! Scam, avoid!


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    Flights

    READ BEFORE USING THIS COMPANY - SCAM ALERT
    BEWARE! Do not use this company at all for booking anything. They do not take responsibility for any services they provide.
    They also charge "Mediation Fees" which are non-refundable, even when there is absolutely nothing you can do as a customer.

    Here is my example. I booked a flight for 3 people from Montreal to Calgary leaving Feb 15, returning Feb 22nd. BOTH flights were canceled by the airline, with no re-booking until APRIL, 2023... So the airline refunded e-dreams on January 17 2023. I am on the phone with them now, on February 13 2023 still fighting for my refund. BUT WAIT! They are going to give me some refund, but not all of it. Why you ask? Great question. Well it is because... they cannot give a reason whatsoever.
    This is a scam service, through and through. They will not give a reason, even a bad one, for not giving me a full refund. I had nothing to do with the cancellation of these flights, yet they are keeping a pile of money, just because. ...Update - they are keeping the additional money for, get this... CHECKED BAGS... Checked bags on a flight that no longer exists. Be careful, do not use this company


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    Car rental

    They proved you with good price but with ABSOLUTELY ZERO SERVICE.
    That is what you pay for. For whatever you decide to book with them. You need to cross the finger. When someone went wrong on the agent side, flight/hotel/car rental. You are trapped. You wasted your time and provide a lot of personal information to beg for a refund. In the end, they were not able to refund you even the another party made mistake or so. Please think 4 times before you book with them.


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    Air ticket

    I have been in contact with them since the beginning of July regarding ticket refund. They keep sending the same auto reply email “thank you, will be in touch soon etc” but nothing else yet. I also did chat and telephone complaints. I have a case number but no action. Unacceptable!!!!


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