All reviews of Chris S
Review about: eDreams
Airline Tickets
In June 2021 I bought tickets via eDreams "Flexible Fare Guarantee" which let me transfer my flights without charge. Due to COVID closing borders I rang them to get my flights moved, and they told me I had to pay the airline transfer charges and they would reimburse me within 10 days.
As I write this in May 2022 I have never received the refund for the cost of the ticket transfer, despite numerous calls, messaging, emails etc.. Its always "you should get your refund within 10 days/2 weeks/a month" and always "please just wait a little longer"
I don't believe they have ever intended to refund me, its been an elaborate run around in the hope I would just forget the money I am owed. Also when I transferred the tickets they wanted my banking details, including password!
Do not use or trust eDreams