AliExpress reviews

I got nailed for VAT twice and getting refunded was a bureaucratic nightmare. AliExpress charges VAT up front but some sellers don’t add the VOEC info, so the carrier asks for tax again to release the parcel. Tried the refund route — useless, long forms and runaround. If you’re buying to Norway, ask the seller to confirm VOEC first. Wish the platform would just fix it.

I bought a few work shirts because I’m moving and didn’t want to drag old, stained stuff. I was pretty doubtful — read the return policy, thought 'here we go' (refunds sounded iffy). In the end the items were decent, a bit off on fit but usable. I asked for a return label and it took a little while, but customer service handled it without drama. Overall, I’ll try them again — still cautious, but less annoyed than I expected.

I first saw this as an Instagram ad and a buddy told me to try it. Delivery was fast, but the item didn't match the online photo so that was annoying. I tried live chat and they asked me to sign into an account I don't have because I checked out as a guest. That felt like a dead end, so I pushed back and gave the order number. After some back-and-forth they refunded me and sent the correct item. Messy process, took effort, but it ended up sorted.

not reliable — I still haven't gotten my refund, so I wouldn't recommend them. I spotted the item on AliExpress after a coworker tipped me to a cheap listing. I paid, seller disappeared, I proved the scam with screenshots and tracking, and AliExpress even said sanctions were applied. Two weeks later I'm still waiting and getting only generic "we're looking into it" replies. I'm annoyed and a bit tired of repeating myself, they've got my money.

the listing promised a guaranteed delivery window and a full refund if it missed it, but I spent two weeks pinging customer service while they "investigated" (same story, over and over). So not perfect — stressful at times — but product works and price felt fair for what I needed. Would I buy again? Probably, yeah — just plan for delays.

I first heard about this from a friend at work who said it was a good find, so I ordered to try it out. The parcel arrived on time and the packing was fine — no complaints about that. Trouble started when I wanted to return it; customer support kept asking for more proof, and more, and then "no proof" was the reason to refuse the return. I even sent photos showing the item and a short video (yes, me making a face — a bit silly, but proof), but apparently that wasn’t enough. Their reply came as a canned email saying the case was closed in favour of no refund because no required evidence was provided. Feels like talking to people with zero training in customer care, honestly. I wasted time and felt brushed off. I tipped my sister about the site and now I have to tell her to be careful. Bit disappointed, especially since delivery itself was okay — frustrating that the aftercare ruined the experience.

I thought it was just another annoying tech glitch until I got completely locked out. I was in the middle of a move and really needed a new mattress for my poor lower back, and I’d already got some money sitting in the bonus wallet. The bank showed the transactions but the site wouldn’t let me order — and then, even worse, I couldn’t log in at all. I tried the usual stuff, logged out and back in like five times, restarted the phone, paced a bit. Customer support was quiet for a couple of days (which, yes, made me more suspicious than a cat inspecting a closed box). To my surprise they eventually answered, investigated and helped transfer the hold back to my bank. It wasn’t slick or fast, but it worked in the end. Would I use them again? Probably, but I’ll be screenshotting everything next time.

I was annoyed at first, but after a lot of back-and-forth I ended up with something usable. I first saw the deal when my sister sent me a link. I ordered because it looked cheap and convenient. The items were low quality though, so I returned them at my own expense, following the steps in the app. Customer service promised a voucher within a couple of weeks. That promise didn’t show up. I sent emails, posted a follow-up review, and then got two “we’re looking into it” messages. After that, radio silence for a bit. I kept poking and finally, miraculously, a small voucher appeared in my account — not the full amount I hoped for, but better than nothing. I’m still sceptical. It felt like they hoped I’d give up. But in the end persistence paid off. I’d tell friends to be cautious and document everything. If you’re patient and persistent you might get somewhere, but don’t expect smooth sailing.

Right when I kept checking the tracking and hoping for a delivery, it hit me how little control I had. I never actually got the item, so most of this is about the experience of trying to get it — the imagined unboxing, the way it would’ve felt in my hands, the little practical things I wanted to use it for. Instead I got the same back-and-forth over and over. I’ve dealt with slow sellers before and usually they sort it out after a few messages, but this one felt different — like being bounced between departments with no real answer. I’ve sent screenshots, followed steps they asked for (that didn’t work), and then waited for days with nothing. I must’ve contacted customer support dozens of times; each reply promised escalation, then asked me to do the same failed troubleshooting. A bit annoying, and yes, worrying about money. On the plus side their replies weren’t rude, they were just ineffective. I’m mildly hopeful they’ll fix it, but after weeks of repeating myself I wouldn’t risk ordering from them again.

“we’ll escalate,” “we’ll contact the team,” but nothing ever changed. I went through disputes, sent photos, sent screenshots of proof-of-delivery that didn’t match my house (the courier uploaded a photo of someone else’s door) — still no refund, no clear resolution. So my initial doubts didn’t exactly disappear. A surprise: delivery was faster than I expected and the packaging was decent, so that part worked. But that small positive didn’t cancel out the back-and-forth with customer service and the impossibility of returning stuff unless it’s totally ruined. If you’re thinking of ordering and you might change your mind or even want to return for minor defects, think twice. My advice: take extra photos the moment you open the box, and be prepared for a long fight if you need a refund. I’d hoped they were more customer-centred; they’re not, at least in my experience. Kind of frustrating, kind of predictable, but not a total disaster.

I ordered four things from one seller in a single order. Tracking showed one parcel, it arrived, I opened it and found only two of the four items. The two that did arrive were fine — actually better than I expected, which was a mild surprise — but the other two were simply missing. No note, no separate tracking, nothing.

I really believe in the global free market, and I have to say, AliExpress is the bomb! You can get all kinds of stuff there for way cheaper than regular stores. It's so handy being able to find everything I need for way less money. I've been a loyal AliExpress customer because the quality of the products is always top-notch and they have such a huge selection. I'm super happy with my shopping experience on AliExpress and I'll definitely keep going back for more in the future.

I just bought an electric scooter from this big online store. But when I got it, I found out it wasn't working right. The motor control was messed up. I tried to get help from customer service, but they weren't much help at all.

I'm so annoyed with how long it's taking to get my refund from this platform. I sent back my stuff, got a message confirming the refund would come, but it's been 3 months and I haven't got a penny back. I've messaged them lots, but all they say is to wait. It's so frustrating! How are we supposed to trust them when they can't even give a refund on time?

I love shopping on AliExpress.com. They have a huge selection of stuff, from electronics to clothes, that fits all my needs. The website is super easy to use, you can easily find what you're looking for. I always check out the product descriptions and reviews before I buy anything, it helps me make the right choice. The prices on AliExpress.com are really good, and they often have sales too. Shipping is always reliable and there are lots of options to choose from, plus the tracking system keeps me in the loop. Their customer service is top-notch, they're always there to help with any questions. The buyer protection program makes me feel secure when I'm shopping online. Overall, AliExpress.com has great quality products at great prices, it's my favorite place to shop online.

So, guys, I ordered this new slow cooker insert, right? But when it got here, it was totally the wrong one for my crock pot! I had to go through a ton of trouble trying to get in touch with them and explain the mix-up, and then when I finally sent it back like they asked, it somehow got lost in the mail. And then they were all, "Oh, we found it, but sorry, it's too late for a refund." Seriously, where's my money, man? This company is totally sketchy and I feel completely scammed. I wouldn't recommend buying from them, seriously.

I recently bought something online and was super disappointed when I got the wrong thing. The item I received was totally not what I had ordered, and dealing with the return was a total mess. I tried to follow the rules on the website, but I just kept getting rejected when I tried to send it back. I even tried reaching out to customer service through their chat feature, but got no reply. It was super frustrating and I just want to warn others to be careful when shopping there.

As someone who shops a lot on AliExpress, I've generally had a good experience. They have loads of different products to choose from, and I've found some really great deals on there. But, it's good to remember that sometimes the saying "you get what you pay for" is true. I've gotten some really good stuff, but also some things that weren't so great - it's just part of online shopping, I guess. And you have to be patient when you're waiting for your orders, especially since a lot of them come all the way from China.

So I ordered this dance costume party outfit from AliExpress, eh? But you know what, it never showed up. The website says it was delivered, eh, but I never got it. When I reached out to AliExpress for help, they were no help at all and just kept asking for proof that I didn't get it. But how am I supposed to prove that when there's no way to track local delivery, right? I even tried to contact the seller, but their page was offline. It was really frustrating, so I'd recommend avoiding that seller, eh.

I bought some clothes from this company and I was really impressed with the quality and style. The stuff came quickly and matched the descriptions on the website perfectly. I accidentally ordered the wrong size for some jeans, but the customer service team was super helpful and fixed the mistake without any issues. The communication during the whole process was great, which made shopping a breeze. I've told my family and friends about this company because their clothes have quickly become my favorite. I think others should give them a try and see the amazing service and products they have.