AliExpress reviews

Placed order two weeks ago, no delivery. Contacted customer service — initially kept saying no record, then offered tracking link. Odd, but somewhat helpful.

Ordered despite my nagging doubts about shipping; I figured it'd work out. Months later Evri lost the parcel, no refund from AliExpress, support barely replying, wish they'd sort it.

I wouldn't count on this working smoothly; I sent a full unboxing video and all details, still rejected. Kinda a joke, though one rep helped.

Right when I was about to quit, the agent finally sorted the mess and I realized it actually worked — relieved, not thrilled. I’ve had worse with other companies, so it’s rough but still a win.

Halfway through using it I thought, huh, this actually feels nice and sturdy — then the refund saga started; weeks of 'someone's looking into it', no email, no money, slowly losing patience now.

Glad they finally sorted it out — honestly I was ready to write them off. Ordered two things, got a wrong one and one missing, had to return at my cost and they asked for photos. After a bit of back-and-forth they reimbursed properly, not coupons, so happy now.

not great. I returned a cheap mattress topper I bought because I needed something for my bad back, but after I sent it back they refused a tiny refund (a couple euros) without saying why. I showed proof, tracked the parcel, did all that, and still nothing. Service felt cold, kind of disappointing, bit annoyed, really.

Was mid-coffee when I opened the box and realised it wasn’t mine. Panic first. Then the usual website maze. I complained, they stalled. After a few messages and a lot of waiting I finally got a partial refund and seller admitted the mistake. Not perfect — delivery was slow and the site is clunky — but that refund was the moment I knew things were fixed enough to stop fretting.

Ordered last month and I was skeptical about their buyer protection. The site looked decent so I gave it a shot. First few days the tracking was oddly detailed and that eased me. Then it stopped. Courier marked parcel lost and customer service kept saying "in transit" and refused a refund. Still unresolved. Be careful.

I got nailed for VAT twice and getting refunded was a bureaucratic nightmare. AliExpress charges VAT up front but some sellers don’t add the VOEC info, so the carrier asks for tax again to release the parcel. Tried the refund route — useless, long forms and runaround. If you’re buying to Norway, ask the seller to confirm VOEC first. Wish the platform would just fix it.

I bought a few work shirts because I’m moving and didn’t want to drag old, stained stuff. I was pretty doubtful — read the return policy, thought 'here we go' (refunds sounded iffy). In the end the items were decent, a bit off on fit but usable. I asked for a return label and it took a little while, but customer service handled it without drama. Overall, I’ll try them again — still cautious, but less annoyed than I expected.

I first saw this as an Instagram ad and a buddy told me to try it. Delivery was fast, but the item didn't match the online photo so that was annoying. I tried live chat and they asked me to sign into an account I don't have because I checked out as a guest. That felt like a dead end, so I pushed back and gave the order number. After some back-and-forth they refunded me and sent the correct item. Messy process, took effort, but it ended up sorted.

not reliable — I still haven't gotten my refund, so I wouldn't recommend them. I spotted the item on AliExpress after a coworker tipped me to a cheap listing. I paid, seller disappeared, I proved the scam with screenshots and tracking, and AliExpress even said sanctions were applied. Two weeks later I'm still waiting and getting only generic "we're looking into it" replies. I'm annoyed and a bit tired of repeating myself, they've got my money.

the listing promised a guaranteed delivery window and a full refund if it missed it, but I spent two weeks pinging customer service while they "investigated" (same story, over and over). So not perfect — stressful at times — but product works and price felt fair for what I needed. Would I buy again? Probably, yeah — just plan for delays.

I first heard about this from a friend at work who said it was a good find, so I ordered to try it out. The parcel arrived on time and the packing was fine — no complaints about that. Trouble started when I wanted to return it; customer support kept asking for more proof, and more, and then "no proof" was the reason to refuse the return. I even sent photos showing the item and a short video (yes, me making a face — a bit silly, but proof), but apparently that wasn’t enough. Their reply came as a canned email saying the case was closed in favour of no refund because no required evidence was provided. Feels like talking to people with zero training in customer care, honestly. I wasted time and felt brushed off. I tipped my sister about the site and now I have to tell her to be careful. Bit disappointed, especially since delivery itself was okay — frustrating that the aftercare ruined the experience.

I thought it was just another annoying tech glitch until I got completely locked out. I was in the middle of a move and really needed a new mattress for my poor lower back, and I’d already got some money sitting in the bonus wallet. The bank showed the transactions but the site wouldn’t let me order — and then, even worse, I couldn’t log in at all. I tried the usual stuff, logged out and back in like five times, restarted the phone, paced a bit. Customer support was quiet for a couple of days (which, yes, made me more suspicious than a cat inspecting a closed box). To my surprise they eventually answered, investigated and helped transfer the hold back to my bank. It wasn’t slick or fast, but it worked in the end. Would I use them again? Probably, but I’ll be screenshotting everything next time.

I was annoyed at first, but after a lot of back-and-forth I ended up with something usable. I first saw the deal when my sister sent me a link. I ordered because it looked cheap and convenient. The items were low quality though, so I returned them at my own expense, following the steps in the app. Customer service promised a voucher within a couple of weeks. That promise didn’t show up. I sent emails, posted a follow-up review, and then got two “we’re looking into it” messages. After that, radio silence for a bit. I kept poking and finally, miraculously, a small voucher appeared in my account — not the full amount I hoped for, but better than nothing. I’m still sceptical. It felt like they hoped I’d give up. But in the end persistence paid off. I’d tell friends to be cautious and document everything. If you’re patient and persistent you might get somewhere, but don’t expect smooth sailing.

Right when I kept checking the tracking and hoping for a delivery, it hit me how little control I had. I never actually got the item, so most of this is about the experience of trying to get it — the imagined unboxing, the way it would’ve felt in my hands, the little practical things I wanted to use it for. Instead I got the same back-and-forth over and over. I’ve dealt with slow sellers before and usually they sort it out after a few messages, but this one felt different — like being bounced between departments with no real answer. I’ve sent screenshots, followed steps they asked for (that didn’t work), and then waited for days with nothing. I must’ve contacted customer support dozens of times; each reply promised escalation, then asked me to do the same failed troubleshooting. A bit annoying, and yes, worrying about money. On the plus side their replies weren’t rude, they were just ineffective. I’m mildly hopeful they’ll fix it, but after weeks of repeating myself I wouldn’t risk ordering from them again.

“we’ll escalate,” “we’ll contact the team,” but nothing ever changed. I went through disputes, sent photos, sent screenshots of proof-of-delivery that didn’t match my house (the courier uploaded a photo of someone else’s door) — still no refund, no clear resolution. So my initial doubts didn’t exactly disappear. A surprise: delivery was faster than I expected and the packaging was decent, so that part worked. But that small positive didn’t cancel out the back-and-forth with customer service and the impossibility of returning stuff unless it’s totally ruined. If you’re thinking of ordering and you might change your mind or even want to return for minor defects, think twice. My advice: take extra photos the moment you open the box, and be prepared for a long fight if you need a refund. I’d hoped they were more customer-centred; they’re not, at least in my experience. Kind of frustrating, kind of predictable, but not a total disaster.

I ordered four things from one seller in a single order. Tracking showed one parcel, it arrived, I opened it and found only two of the four items. The two that did arrive were fine — actually better than I expected, which was a mild surprise — but the other two were simply missing. No note, no separate tracking, nothing.