Accor Hotels Reviews

: 26
31% Would buy here again

Most relevant positive review

  2024-05-16
Membership purchase with sligh
Becoming a member gives you a little discount, eh, but it'd be even nicer if the website too... Read on
Kautzer

Most relevant negative review

  2024-05-11
Reservation mistake
I reserved a spot for the 21st, but accidentally picked the 22nd on the website. When I phoned to... Read on
Alexandra Deckow

Review with most votes

  2024-04-15
Stay at an upscale hotel
I recently stayed at a fancy hotel and it was really great. The staff were super friendly and hel... Read on
Louisa Wiza

Reviews (26)

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    Loyalty points not credited promptly

    I stayed at one of their hotels not too long ago and they said I'd get loyalty points as part of the deal. But turns out, those points didn't show up in my account until I bugged them about it. It was pretty annoying to have to keep checking my account for them. They really need to step up their game and make sure those points get added right away without us having to bug them about it.


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    Membership purchase with slight discount

    Becoming a member gives you a little discount, eh, but it'd be even nicer if the website took PayPal. Then I wouldn't have had to give out my credit card deets, you know?


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    Reservation mistake

    I reserved a spot for the 21st, but accidentally picked the 22nd on the website. When I phoned to switch the date, they said no refunds were available. The person on the line wasn't helpful or professional. I was let down by the inflexibility and poor customer service.


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    Stay at Hotel

    I stayed at this hotel and it was super noisy with all the construction going on! I couldn't even get a quick nap in before my concert. The person at the front desk wasn't much help, just told me to look at their website. I later found out there were renovations happening but no heads up about how loud it would be. No apologies, no complimentary items, absolutely nothing. The hospitality was terrible. Definitely won't be returning.


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    Hotel Stay Experience

    My recent stay at a hotel in London was honestly a letdown. The folks working there and the bosses seemed pretty unprofessional and didn't really care much about what the guests needed or wanted. I tried to reach out through email and asked to speak with the manager about the service problems, but it was like talking to a wall - they just ignored me. It was extra disappointing since I'm a regular visitor and was hoping for better treatment.


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    Recent hotel stay

    While I was staying at the hotel recently, I had a problem with my payment being charged twice. Even though I already paid for my room when I got there, they also took the money from the card I used to book the room, so I got charged twice. And to top it off, when I tried to fix it and get my money back for the extra charge, they wanted me to prove that it happened twice.


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    Tons of empty promises

    It's been more than a year now and there are still no openings at this place. It's like they're still accommodating unwanted visitors. It's kind of funny, actually - a particular international company using British taxpayer money to house people fleeing a tumultuous situation just across the Channel.


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    Damaging experience at the hotel

    I had a rough experience where the hotel caused me to lose 90 €. They admitted their mistake, but they didn't offer any compensation. As someone who travels a lot for work and has stayed at this chain many times, I'm let down and won't be staying at this hotel again. This is the third time I've had problems with this company, and their lack of good service is unacceptable.


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    Online reservation experience

    After I booked my reservation online, I had some trouble with the printing page. The barcode wasn't fitting right on just one page, so it was tough to use it for my visa application at the consulate. It's important for the barcode to fit on just one page, or maybe two at most, to make things easier. I think this change would really help out all the customers who use your online reservation system. I can show you a sample page as an example.


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    Stay at an upscale hotel

    I recently stayed at a fancy hotel and it was really great. The staff were super friendly and helpful, which made my stay even better. The room was really clean and well taken care of, and I loved the little details that the room attendants paid attention to. Getting a free drink from the hotel bar was a nice surprise and showed that they really care about keeping their customers happy. I would definitely suggest this hotel to anyone who wants a cozy and friendly place to stay.


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    Last-minute reservation at a hotel

    It was a total nightmare at that hotel. I couldn't believe how bad the service was and that nobody was there to help me when I arrived, even though the hotel was supposed to be open.


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    Terrible experience at a hotel

    We were pretty upset about our stay at this hotel. We had such a long trip, got stuck in traffic, showed up super early in the morning, and couldn't even get into our room because the darn door wouldn't open. We tried all sorts of things but nothing did the trick. We ended up waiting in our car for hours until the staff finally came back. It was such a draining and annoying ordeal.


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    Loyalty customer disappointed

    I've been a loyal customer at this hotel chain for a while now, but I'm feeling pretty let down. I keep trying to book rooms like it says I can online or over the phone, but they're often not available. And the rates they say are the best for loyal customers? Not so much. I can find better ones on other booking websites. I've tried complaining and asking for help, but nothing ever gets done about it. The service and upkeep of Mercure and Ibis hotels have really gone downhill lately, and it's just not a good experience with no care for the customers.


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    My reservation mishap

    The lack of flexibility and customer service at this hotel chain is just brutal, eh? I messed up my booking and right away tried to fix it, even said I'd pay a processing fee for any changes. But all they gave me was a robotic response about rules and no willingness to be flexible. We all make mistakes, but the fact that they didn't show any kindness or understanding is just so disappointing, eh.


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    Booked a hotel room

    I reserved a hotel room and it was so simple and quick! But when I went to confirm my booking, there was a little issue with the late checkout selection. It appeared as one of the options I chose, but it wasn't displayed clearly with the checkout time. I'm sure I'll still receive great service since the Ibis staff is always friendly to me and my family, but that mix-up has left me a bit puzzled.


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    Staying at a hotel

    So, you know, I was staying at this hotel and I was hoping to rack up some rewards points, right? But then, like, they didn't end up giving them to me because I missed some deadline or something. I mean, seriously, it's not even my fault that they missed giving me the points in the first place! I even showed them my invoice and all, but they were like, "Sorry, too late." Ugh, it's so annoying when you're expecting something and then you don't get it, you know? And when I tried to escalate the problem, it was like trying to climb a mountain without any equipment, so, like, super difficult. I was definitely not impressed!


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    Check-in experience

    My check-in experience at this hotel was absolutely awful. Instead of a normal check-in desk, they had staff wandering around trying to help in a casual and "cool" manner. The lack of organization just caused chaos and long delays. As someone with ADHD and used to more traditional English customs, this whole situation was extremely annoying and upsetting. I'll definitely reconsider staying at this hotel in the future.


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    Lowest price guarantee dispute

    It's really frustrating to see a big company like this one not keeping their word. We gave them all the proof to show that we deserve the lowest price guarantee, but it looks like they're deciding to ignore it. It's not just about the money, it's the principle of the thing. The fact that they're purposely cheating their customers is totally not okay. I encourage others who went through the same thing to speak up and make a complaint. This kind of behavior shouldn't be ignored or let slide.


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    Loyalty points

    I can't stand these hotels taking my points and not giving them back. Why would they take 13000 points during Covid when no one could even travel? It's so unfair and cruel. I tried to ask for my points back but they just kept saying no. I'm so mad at them!


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    Hotel+flight package booking experience

    I just booked a hotel and flight package online, thinking I'd get some loyalty points out of it. But I never got a confirmation email, and when I checked, I saw I didn't get any points for the hotel stay. The customer service folks said I booked through a third-party site, so they couldn't really help me with the booking. And when I tried to complain, they totally ignored me. Dealing with their lack of communication and not resolving my issue was super frustrating, eh.


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