All reviews of S. Schuster
Review about: Accor Hotels
My reservation mishap
The lack of flexibility and customer service at this hotel chain is just brutal, eh? I messed up my booking and right away tried to fix it, even said I'd pay a processing fee for any changes. But all they gave me was a robotic response about rules and no willingness to be flexible. We all make mistakes, but the fact that they didn't show any kindness or understanding is just so disappointing, eh.