All reviews of Sim
Review about: Ghost
High-end pens
I bought some fancy pens from this company not too long ago, eh? I paid $275 back in June, but it's now August and I still haven't received my order, eh? And the worst part is, they're not responding to my messages at all. My account on their website says my order is on hold, but they haven't told me why. I have proof that I paid and got a confirmation, but they haven't sent me anything yet or given me my money back. I like getting good service fast and clear, so this whole thing has been a letdown, eh?
Review about: Woot
Protein drink mix mix-up
I was so surprised by the mix-up that happened with my order from Woot. I ordered two pairs of shoes, but I ended up getting two cans of protein drink mix instead. How does that even happen, you know? When I contacted customer service to ask for a refund, they only refunded me for one pair of shoes. Dealing with the mistake was frustrating, and I didn't get the right solution I was looking for. So, I probably won't be ordering from Woot again for a while.
Review about: Rough Trade
RSD Vinyl Order
So, I wanted to get some RSD vinyl from Rough Trade and it was a nightmare. I ordered four 12" records and waited three weeks with no updates. Suddenly, they canceled my order! Super frustrating. I decided to just get two of the items still available. Same thing happened - no responses to my emails or messages. It felt like customer service didn't even exist. When I tried to cancel, it didn't show online and they didn't acknowledge my cancellation. What a mess! After canceling, I got a shipment confirmation for one of the items, so now I had to pay for a duplicate that I already got somewhere else. Overall, my experience with Rough Trade Berlin during RSD was so disappointing, especially since I've always been a happy customer at the UK branch.
Review about: First Class Watches
Watch purchase
I recently bought a watch from this online shop and I gotta say, I was super impressed with the service I got. I usually don't buy watches online, so I was a bit unsure at first. But after a quick call to ask about the product, I felt more confident and sure about my decision to buy it. The customer service person I talked to was really helpful and knew their stuff, giving me all the info I needed to pick the right watch. The buying process was easy and smooth, and I was pleasantly surprised by how good of a deal I got on the watch. All in all, I'm really happy with my purchase and would definitely recommend this store to anyone looking for a quality watch.
Review about: Ninacloak
Expensive order not received
I bought this really pricey thing online, but it never showed up. I've messaged customer service four times now, but all they do is send another tracking code saying the courier is still waiting to deliver. They don't seem keen on doing anything else, just sending bland replies like, "Thanks for letting us know you got our message. Hang tight for more updates on your order." Like, obviously. Now they won't even answer my messages.
Review about: Diono
Car seat
I recently got a new car seat and I'm pretty bummed about the total lack of communication and customer service from this company. I ordered it on November 30th and today, December 7th, I haven't heard anything about my order. I've tried calling but no one picks up, which is super frustrating and makes me feel ignored as a customer.
Review about: Jimmy Jane
Pleasure products
I just bought some fun stuff from an online shop and I was pretty happy with how it all went. Everything showed up when it was supposed to and it looked just like it did on the website. The quality seems good, but I haven't had a chance to try it out yet - can't wait though! I took off one star because I thought they could've communicated better. I never got any shipping details or tracking, which would've been nice. The prices were a bit high, but I'm hoping it's worth it in the long run.
Review about: Coast
Dress purchase
I've been shopping at this store for a while now and I've always been happy with what I buy. The dresses are top-notch quality and they look amazing. I suggest using their size guide before buying anything, it's helped me get the right fit every time.
Review about: Maple
Telemedicine appointment for husband's medical consultation
The telemedicine appointment was so helpful and easy. It saved us from waiting forever in the emergency room. The doctor we spoke to, even though it was online, explained everything clearly and gave a good assessment of my husband's condition. He gave us a prescription and talked about other options in case the first one didn't help. We're really thankful for this service.
Review about: White Fox
Hoodie reorder
I had a bunch of problems when I was trying to place my order, but this awesome customer service rep named Jeong totally saved the day. They were so patient and worked really hard to help me fix everything, even though it ended up taking way longer than I thought. But thanks to their dedication and help, I was finally able to get my hands on that hoodie I love. I'm super thankful for their amazing support.
Review about: Glossier.
Skincare and makeup products
I can't say enough good things about this brand. Their products are top-notch and their customer service is exceptional. My experience with them has been absolutely amazing. I really wish I could give them more than five stars for how well they've treated me. Heather, Jamie, and Christine all went above and beyond to make sure I was happy. Christine was quick to address my concerns and resolve them efficiently, leaving me completely satisfied with the service. If only other companies could be as great as them, the world would be a better place. I was so excited to make a purchase, and when I found out they now deliver to Europe, I was thrilled. My first time shopping with this brand was fantastic, and the service I received was unmatched. Thank you, Glossier team, for your exceptional service and for giving me such a great shopping experience.
Review about: Eyeglasses
Prescription glasses
I recently bought a pair of prescription glasses from this store. I had some questions about where the frames came from and when they would arrive, but overall I was happy with my experience. I asked specifically about the country where the frames were made, and the customer service rep quickly gave me the info I wanted. The delivery took a bit longer than I wanted, but once the glasses arrived, they were just as good as promised. The lenses were perfect for me, and I liked the transition feature. The price was fair, especially considering the fancy options I picked. All in all, I'd be willing to order from this store again in the future.
Review about: Shaw Academy
Shaw academy 4 week trial.
Jesus F**** Christ, I saw the ad on social media and thought it was an absolute no brainer, a 4 week free graphics design course during these lockdown times. Next thing i know they tried to immediately charge me £40, without any warning, they had pre-authorised 1 tap purchases on their site, thankfully i used my 2nd card and i only had a few quid in that.
Within an hour ive received texts, emails and calls, it was completely overbearing but I thought it must just be good customer service. The courses themselves are bog standard presentations that you have to pay to get a certificate of completion from.
I thought its best to cancel, i went through the whole online process only to be told that I had to actually call a number and confirm. I called the number and I was read a love letter for about 2 mins straight until i was given the option to actually cancel finally.
would not recommend
What number did you call? I'm still stuck in subscription and they have taken money out!!