White Fox Reviews

: 25
88% Would buy here again

Most relevant positive review

  2024-05-29
Smooth ordering process
I just wanted to share that I had a really great experience with the customer service at this sto... Read on
N. Kreiger

Most relevant negative review

  2024-05-03
Damaged item purchase
The thing I bought came all messed up at the end of April, eh. I've been askin' for a r... Read on
Toy

Review with most votes

  2023-12-10
Bikini purchase
Honestly, this place is way too expensive for what you get. I purchased a bikini and the quality ... Read on
Madyson

Reviews (25)

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    Quick shipping, quality clothing

    I was so impressed with how quickly my order arrived, especially since I live out in the west in the U.S. The clothes I got were top-notch quality, made from really comfy and durable material. They looked just like the pictures on the website and the size guide was bang on. Even though I had heard some worries about the size options, I found that a medium top fit me perfectly, even with my 32F bra size. The only hiccup I had was figuring out the bra with its twist in the front and strappy back, but once I got it on, it felt supportive and fit great. I would recommend checking out influencers or reviews from folks with similar sizes to make sure you get the right fit for you. Overall, I'm super happy with my purchase and definitely will be coming back for more.


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    White Fox Hoodie and Sweatpants

    I recently bought a hoodie and sweatpants from White Fox, and I gotta say, I'm super impressed. The material is top-notch quality, and they're just so comfy to wear. The fit is perfect, not too tight, not too loose, just right for lounging or running around. Plus, they look stylish too, which is a nice bonus. Even after washing them a bunch of times, they stay soft and keep their shape, which is awesome. This outfit has become my favorite for both comfort and style, and I totally recommend it to anyone looking for fashionable lounge-wear.


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    Online order correction

    The customer service team at this company is really top-notch. I made a mistake with the delivery address for my order and got pretty stressed when I figured it out. I contacted their customer service and Kyla was there to help right away. She was super helpful and quick at fixing my mistake, making sure my order would get to the right place. Kyla was professional and fast, and she really saved the day for me. I'm so thankful for her help. I definitely suggest this company for their awesome customer service.


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    Lost package resolution

    I had a bit of a rough experience the other day when my package went missing while I was ordering online. But, I gotta say, the customer service team at the store really came through for me. They were super professional and quick to respond. They sorted out the problem right away and even gave me the choice of getting store credit or having the package sent again. They were happy to answer all my questions and got back to me really quickly. I have to say, I'm really happy with the service I got from them.


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    Smooth ordering process

    I just wanted to share that I had a really great experience with the customer service at this store. I messed up my order but sent them an email right away for help. They got back to me quickly and were so nice and understanding in helping me fix the problem. It was all so easy thanks to how willing they were to help out.


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    Kids clothing purchase

    The customer service at this store is amazing! I bought some kids' clothes and had some questions about sizing and materials. The person I talked to was super knowledgeable and helpful. They answered all my questions really well and made sure I was happy with my purchase. Their professionalism and friendliness really impressed me, and I could tell they knew a lot about their products. I've never had such good customer service anywhere else.


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    Hoodie reorder

    I had a bunch of problems when I was trying to place my order, but this awesome customer service rep named Jeong totally saved the day. They were so patient and worked really hard to help me fix everything, even though it ended up taking way longer than I thought. But thanks to their dedication and help, I was finally able to get my hands on that hoodie I love. I'm super thankful for their amazing support.


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    Pink sweatshirt purchase

    The customer service at this place is amazing! My granddaughter wanted a pink sweatshirt instead of the grey one we first ordered, and Tasha from customer service was so quick to help us out and change our order. Everything went smoothly and easily, and my granddaughter was so happy with her new pink sweatshirt. Thanks a lot, Tasha, for making our experience so great!


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    Quality Clothing

    The company really cares about their customers and always goes the extra mile to make sure they are happy. Their clothes are top-notch and I always notice how much care they put into every little detail. I've had a few problems with my orders before, but they've always been quick to help and it was always a real person genuinely wanting to fix things.


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    Shirt and Pants

    I went and got myself a shirt and some pants, but it turned out I got the wrong size. So I sent off an email right away, and this really kind lady named Sarah-Joy got back to me super fast. She said she would sort it all out for me, and she did just that! The clothes ended up showing up in the right size, and everything was just great. Big thanks to Sarah-Joy!


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    Lost Order

    My daughter's order got lost in the mail and it was really frustrating for her. Luckily, Kristina from customer service was super helpful in helping us track it down. She answered our questions quickly and made sure we got a store credit so my daughter could reorder her stuff. We really appreciated Kristina's help during this stressful situation.


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    Damaged item purchase

    The thing I bought came all messed up at the end of April, eh. I've been askin' for a return label through email for days with no luck. It's been a real pain and takin' up so much of my time, and I still haven't gotten it sorted out. Their return policy is a total joke, I wouldn't recommend dealin' with this company at all.


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    Sports apparel purchase

    I recently bought some sports gear from an online store. The products were good quality, but I ran into issues with their return policy. Even though the store is in Canada, I ordered from the UK thinking I could return my stuff and get a refund within 14 days. Turns out that wasn't the case. I got two different sizes and colors that didn't fit right, but they said refunds were only for faulty items. Plus, I had to pay over £20 for return labels and they only offered store credit, which didn't help me at all since the sizes weren't right. When I tried reaching out to customer service, they just sent me back to the refund policy.


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    High-quality clothing

    I've bought a bunch of stuff from here and I gotta say, the quality is amazing! The clothes are trendy and long-lasting, which I really like. This is definitely my new favourite store for all my fashion wants and needs.


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    Jacket, wrong size, customer service

    I ordered this jacket online and ended up with the wrong size by mistake. I was totally freaked out, thought I was gonna be stuck with it. But I reached out to customer service, and they got back to me real fast, saying they sorted out the sizing for me. I was so relieved! Everything went super smoothly. Shoutout to White Fox for coming through!


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    Pink dress purchase

    I bought a pink dress from this brand recently, and I gotta say, I was super impressed with how well-made and stylish it is. It's super comfy to wear and feels like it's gonna last a long time, which is great for my closet. I love that this brand has a mix of simple classics and more unique pieces, so there's something for everyone's style.


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    Quick Shipping Assistance

    I'd like to share about the awesome help I got with my shipping timeline. The customer service rep really prioritized my order with the dispatch team to make sure it arrives on time. It's so nice to see that extra effort, especially with all the delays happening lately. Great customer service, especially during busy periods with delays.


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    Dissatisfied return policy

    This store's return policy is just ridiculous. You can only get store credit, even if you did everything they asked. Some folks end up buying different sizes, but then they can't even get their cash back. And the clothes are already pricey, so this policy is just not cool. It seems like a rip-off to have to give your card details before you can use store credit, only to have them charge you right away without letting you use the credit.


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    Expensive order, no refund

    I just bought something expensive not too long ago, but when I tried to return some stuff, I was surprised that they would only give me store credit. They didn't even let me get my money back, which I think is totally not cool. It sucks that they don't have better options for returns and refunds, and this whole thing has really bummed me out. I'm definitely not gonna use their service again.


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