Glossier.

Glossier. reviews

20 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
70%
Would buy here again
Ordering
8.0
Service
7.6
Pricing
8.0
Delivery
7.2

Featured Reviews

Spotlight: What are our customers saying?

Positive

Lip balms, boy brow, brow pen, concealer, perfu...

10.0

"I bought a bunch of stuff from here, and every time they send me samples, I end up buying the full size products. The shipping was quick, and even ..."

Critical

Order issue, lack of communication

4.0

"I recently bought something from this company, and I gotta tell ya, I was super let down. I never got any tracking info or an email saying they got..."

Most Voted

Future Dew and Jelly Cleanser

9.5

"I gotta say, my experience ordering from this company was nothing short of amazing. Their Future Dew is a total game-changer, making my skin look r..."

Reviews (20)

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Lip balms, boy brow, brow pen, concealer, perfume, cloud blush, oil dew

J

6 reviews

10.0
Overall Rating
Would buy here again
Yes

I bought a bunch of stuff from here, and every time they send me samples, I end up buying the full size products. The shipping was quick, and even though they used a lot of plastic for packaging, it's cute and I can reuse it. I started with some lip balms, and now I wear them all the time. The boy brow is like magic for my eyebrows, and the brow pen is super fine and precise. The elastic concealer is great because it doesn't settle into my fine lines. The perfume, You, is my new favorite scent - it's peppery with a hint of flowery smell, and it's so addictive. I'm about to get the cloud blush and oil dew because of the free samples they sent me. I almost want to tell them to stop sending me samples because I can't resist buying them all!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Mascara purchase

X

7 reviews

8.0
Overall Rating
Would buy here again
Yes

I bought some mascara from this brand and I gotta say, the product itself is awesome, but I was bummed out by all the extra packaging. They sent the mascara in this big cardboard box, which felt like way too much and not very eco-friendly. It would've been way better if they just used a little padded envelope instead.

Detailed Ratings

Order
8.0
Service
8.0
Price
10.0
Delivery
6.0

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Glossier perfume 'You'

C

1 reviews

8.0
Overall Rating
Would buy here again
Yes

I recently bought the Glossier perfume 'You' and, to be honest, I was a bit let down with it. The scent didn't seem as strong and it didn't stick around as long as my last bottle. I do like how simple and classy the packaging is, but it seems like the formula has been messed with for the worse.

Detailed Ratings

Order
8.0
Service
10.0
Price
6.0
Delivery
8.0

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Various products

F

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I've had a mixed experience with the products I've bought from this company. Some have been amazing, while others didn't quite hit the mark for me. But I get that skincare and makeup is different for everyone. The customer service from this company has been really great whenever I've had any issues with my orders. I like how they're quick to respond and always ready to help out with any concerns I have. Even though some products didn't work for me, I'll keep buying from them because of their outstanding customer service. I totally recommend their after balm - it's been a game-changer for calming my sensitive skin when I use it every night.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Boy brow bulk purchase

A

5 reviews

6.5
Overall Rating
Would buy here again
Yes

So, I recently bought a whole bunch of boy brow because, let's be real, I can't live without it. But then, things took a turn when it got shipped with UPS. Honestly, UPS always lets me down, and this time was no different. My order was late, and the tracking info was all over the place. I was left feeling let down and annoyed with the whole situation. Even though I really like some of Glossier's stuff, the dodgy shipping has got me thinking twice about ordering from them again.

Detailed Ratings

Order
6.0
Service
8.0
Price
8.0
Delivery
4.0

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Skincare and mascara

D

3 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought something from this company and I gotta say, I was really impressed with the service. The customer service team, especially Brittney, was super nice and helpful when I chatted with them. Their professionalism and eagerness to help me out really stood out. And their emails were so well-written and friendly, it really showed how much they care about their customers. Great experience all around!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Stretch fluid foundation, patch tested.

C

10 reviews

9.0
Overall Rating
Would buy here again
Yes

I just picked up the stretch fluid foundation from your shop in London after getting a patch test done. But when I tried it out at home, the shade didn't quite work for me. So I reached out to your team by email, and they were super quick and helpful. They looked at my selfies and suggested a better match, and now they're sending me the new foundation at no extra cost. I'm not sure what happened with the first shade, but I'm grateful for the awesome customer service from Glossier. Big thanks to Jess and Christine for being so speedy with their responses.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Cult perfumes in October

C

16 reviews

6.0
Overall Rating
Would buy here again
No

I ordered a couple of cult perfumes from the company in October, and was disappointed to find out that there was a delay in shipping. Despite receiving tracking information shortly after placing my order, I was informed by the courier a week later that the package had not been given to them yet. When I inquired about the status of my order, I received generic responses from customer service about delays and promised new tracking information that never materialized. It was frustrating to learn that the perfume size I had chosen was actually out of stock, which caused further delays. After patiently waiting for almost a month, my order was finally shipped out in November according to my Shop app.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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Purchased Perfecting Skin Tint + Stretch Concealer and lip balms

H

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought some stuff from the company and I gotta say, I'm super pleased with what I got. The Perfecting Skin Tint and Stretch Concealer were just as awesome as everyone said, they matched my skin perfectly and gave me great coverage. The lip balms I ordered were even better than I expected, especially the mango-scented one, it was super nice. And the customer service was top-notch too. Jessica got back to my email quickly and sorted out my question fast. All in all, I'm really happy with my purchase and I'll definitely be coming back for more.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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skincare products

A

3 reviews

7.0
Overall Rating
Would buy here again
Yes

So, I ordered some skincare stuff from this company, eh? Man, was I ever bummed out by how long it took to get my hands on my order. Like, they've got warehouses right here in Canada, but it still took way longer than I thought. Supposed to take 3-5 business days, but I ended up twiddling my thumbs for 9 days before it finally showed up. Total bummer, especially 'cause I've had way speedier deliveries from other places, y'know? And on top of that, the tracking info they gave me was super confusing.

Detailed Ratings

Order
6.0
Service
8.0
Price
8.0
Delivery
6.0

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Order issue, lack of communication

T

31 reviews

4.0
Overall Rating
Would buy here again
No

I recently bought something from this company, and I gotta tell ya, I was super let down. I never got any tracking info or an email saying they got my order. I tried emailing their customer service a bunch of times, but never heard back. They're good at taking your money, but when it comes to keeping you in the loop, they're slacking big time.

Detailed Ratings

Order
4.0
Service
2.0
Price
8.0
Delivery
2.0

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Slow delivery, lack of communication.

B

8 reviews

6.0
Overall Rating
Would buy here again
No

I bought something from this company not too long ago, and I gotta say, I'm pretty let down by how long it's taking to get my stuff. They said it would take up to 7 business days to deliver, but it's been more than 2 weeks now and I still don't know when it's coming. I got in touch with the delivery company here, and they told me they haven't even gotten the order yet. It's super annoying not knowing what's going on and not getting any updates as a customer.

Detailed Ratings

Order
8.0
Service
4.0
Price
10.0
Delivery
2.0

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'You' perfume

H

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I recently bought the 'You' perfume and I gotta say, I'm really impressed! I live in Germany and couldn't find this perfume anywhere in local stores, so I decided to check out the online shop. I placed my order on February 1st and honestly didn't expect fast shipping. But guess what? I got an email the same day saying my order was already on its way. Can you believe it? So efficient!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Beauty products

H

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I can't believe all the negative reviews. Personally, I had a great experience. My order came super quick, although one item was the wrong colour. But their customer service was amazing. I emailed them about an exchange and got a response right away. They sent me a new item without any issues. They really understand that shopping for beauty products online can be tough, and they handle it like pros.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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International order mishap

K

19 reviews

3.5
Overall Rating
Would buy here again
No

I recently ordered something from another country, but it got stuck in US customs and never made it to me. I tried emailing and reaching out on social media to get help, but no one got back to me. It's frustrating to see such bad communication and lack of help for customers outside of the US. I won't be ordering again and I hope to get a refund for the order I never got.

Detailed Ratings

Order
4.0
Service
2.0
Price
6.0
Delivery
2.0

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Slow shipping, import duties issue

E

9 reviews

4.5
Overall Rating
Would buy here again
No

I bought something from this company recently, but I had some issues with the shipping. They said it would only take 5-6 days for my order to arrive, but it took way longer than that to even leave the US. To make things worse, DHL asked me to pay import fees even though the website said taxes were included in the prices for my country. That wasn't cool at all - it felt like they weren't being straight with me. And on top of all that, I tried reaching out to customer service through email, but didn't get any response. This whole shopping experience left me feeling pretty frustrated.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
4.0

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lipstick and face wash

F

1 reviews

7.0
Overall Rating
Would buy here again
Yes

So, you know how I got this lipstick and face wash from there? It was alright, nothing too special. The products were decent, but it was a bit tricky to choose the right one. And the customer service could've been improved, for sure. Signing up on the website was a real struggle, took me forever to get it right. Plus, there were typos on the site which was pretty annoying. Overall, it was just okay, nothing extraordinary.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
8.0

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Skincare and makeup products

S

12 reviews

10.0
Overall Rating
Would buy here again
Yes

I can't say enough good things about this brand. Their products are top-notch and their customer service is exceptional. My experience with them has been absolutely amazing. I really wish I could give them more than five stars for how well they've treated me. Heather, Jamie, and Christine all went above and beyond to make sure I was happy. Christine was quick to address my concerns and resolve them efficiently, leaving me completely satisfied with the service. If only other companies could be as great as them, the world would be a better place. I was so excited to make a purchase, and when I found out they now deliver to Europe, I was thrilled. My first time shopping with this brand was fantastic, and the service I received was unmatched. Thank you, Glossier team, for your exceptional service and for giving me such a great shopping experience.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Future Dew and Jelly Cleanser

O

15 reviews

9.5
Overall Rating
Would buy here again
Yes

I gotta say, my experience ordering from this company was nothing short of amazing. Their Future Dew is a total game-changer, making my skin look radiant and super moisturized. And that Jelly Cleanser? It's got this cool texture that I just can't get enough of. Plus, can we talk about the cute pink pouch that comes with every order? It's a lifesaver for keeping my makeup organized when I'm on the go. Glossier has definitely become a must-have in my skincare routine - I seriously can't recommend their products enough.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Lip gloss purchase

A

8 reviews

6.0
Overall Rating
Would buy here again
No

I just bought a lip gloss from this company and honestly, my experience was not the greatest. The website was kinda tricky to use and I had a hard time finding the exact product I wanted. Plus, the choices were pretty limited and the prices were a bit high. The customer service was just okay, nothing special that made me feel all warm and fuzzy inside. All in all, I don't think I'll be returning to shop here in the future.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
8.0

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About Glossier.

Glossier Inc. is an American cosmetics company founded in 2014 by Emily Weiss. It emerged from her beauty blog, "Into The Gloss," and has since become known for its direct-to-consumer model, focusing on skincare, makeup, and beauty products. The company prioritizes minimalistic, user-friendly cosmetics and skincare products designed to enhance, rather than cover, one's natural appearance. Glossier is renowned for its strong online presence, community-driven marketing, and the aesthetic appeal of its packaging. Its product development is often influenced by feedback from its dedicated customer base, reflecting a modern approach to beauty that celebrates individuality and self-expression.

🌟 How did Glossier. shine for you?

Contact Information

🌐 glossier.com

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Last update: November 29, 2024

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