Rough Trade - Overall Rating based on 27 reviews
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Vinyl purchase
I had a great time shopping for vinyl at that store. Ordering online was straightforward, and I like being able to drop by the store in person. The vinyl records I got were in excellent condition and packed well, which is important since I'm a collector. Overall, it was a great shopping experience.
Cancelled order
I ordered something, and then like over three weeks later they just decided to cancel it without even telling me why! I tried reaching out to them, but didn't get any response at all. It was seriously the worst shopping experience I've ever had. So uncool.
Pre-ordered vinyl records
I just bought some pre-ordered vinyl records and I gotta say, I'm super happy with how it all went down. The customer service was amazing and everything went smoothly. The records arrived right on time after the release date, and I only had to pay when they were sent out. It's so rare to find such dependable and efficient service in this business. I'll definitely be coming back here for more purchases in the future.
Vinyl record imports
As someone who comes to this store a lot, I gotta say, every time I buy something here, it's been a great experience. The whole thing is quick and easy, and I like how they make sure you know what's happening during the whole thing. They have the best selection of imported vinyl records, which is why I always come here when I'm looking for rare releases. The staff is always super professional and knowledgeable, and they really go out of their way to make sure you're happy. I definitely suggest checking out this store for all your music needs.
Signed copy disappointment
I was so disappointed with my recent purchase from the store. I thought I was getting a signed copy because I definitely clicked on that option. But when my order showed up, it wasn't signed like I thought it would be. It was a big letdown because I was really excited to add something special to my collection. The fact that they didn't pay attention to the details when filling orders is worrying and it definitely affected my whole experience with the store. I hope they can fix this problem for next time so they don't let down other customers.
Vinyl record purchase
I was really impressed with how they kept me in the loop about when my vinyl record was gonna be delivered and how it was packaged when it arrived. The customer service was amazing and I would totally recommend this store because of how great my experiences have been. Thanks a lot.
RSD Vinyl Order
So, I wanted to get some RSD vinyl from Rough Trade and it was a nightmare. I ordered four 12" records and waited three weeks with no updates. Suddenly, they canceled my order! Super frustrating. I decided to just get two of the items still available. Same thing happened - no responses to my emails or messages. It felt like customer service didn't even exist. When I tried to cancel, it didn't show online and they didn't acknowledge my cancellation. What a mess! After canceling, I got a shipment confirmation for one of the items, so now I had to pay for a duplicate that I already got somewhere else. Overall, my experience with Rough Trade Berlin during RSD was so disappointing, especially since I've always been a happy customer at the UK branch.
Vinyl records purchase
Rough Trade is definitely the best place online to buy vinyl records, eh? Their customer service is amazing, especially Jack. He's always on point and goes above and beyond. They're quick to respond to any questions or requests, and they never disappoint. I always look to them for my vinyl fix.
Pre ordered an album
I just pre-ordered an album from this store and I gotta say, the whole experience was great. The album showed up all safe and sound, right on time like they said. The packaging was really well done, making sure nothing got wrecked during shipping. I'm for sure gonna keep this store in mind for future purchases.
Vinyl purchase
I've been buying records from this online shop for a while, and I gotta say, they always come through. The packaging is always great and they communicate really well. And if there's ever a problem, their customer service team is quick to fix it. Definitely recommend for anyone who loves vinyl!
Vinyl record purchase
This shop is seriously one of the best places I've ever been to for vinyl records. I checked it out on RSD24 and it was so awesome! The live music was amazing, and I snagged some really rare records from artists like Kate Bush, Cocteau Twins, The Weeknd, and Kim Wilde. I went back a few days later and got the new Olivia Rodrigo 7-inch (I really wanted to grab another one), along with albums from Ultravox and Mac Demarco. The staff there is super friendly and helpful, which just made the whole thing even more enjoyable.
Vinyl purchase
I recently picked up some vinyl from this store and I gotta say, I was pretty impressed with the whole deal. The ordering part was easy enough and I liked that they didn't charge me until my order was good to go. The delivery came as expected, right on time, and you can bet I'll be coming back for more.
Vinyl album purchase
As someone who has been coming to this store for a while now, I can honestly say that the service here is always top-notch. When I ordered a vinyl album, I got regular email updates about my purchase, which was awesome. I was even surprised when the album showed up at my door the very next day after they shipped it. Rough Trade's delivery service is just so efficient and reliable compared to other places. They really care about making sure customers are happy and have a great shopping experience. I've been a loyal customer for years, and I know I'll keep coming back thanks to their amazing service.
Vinyl record purchase
I ordered a vinyl record from Rough Trade and I was really happy with how quickly it arrived. They kept me in the loop with updates and the packaging was cool and different. The record showed up in mint condition and I had a great overall experience.
Vinyl records
Ordering stuff from this store is super easy and convenient, I really like how they only charge you once they've sent out your order. It makes me feel really good as a customer. The packaging for my purchase was top-notch, my vinyl records arrived in perfect condition. I totally recommend this store for all your music needs, it's so great.
Vinyl purchase
I bought a vinyl record from this shop not too long ago. Gotta say, I was really impressed with the service I got. The record was packaged well and arrived right on schedule. The folks working there knew their stuff and gave me some good suggestions. All in all, it was a really good experience.
Vinyl Record Purchase
The service at this store is always top-notch. I just bought a vinyl record and everything went super smoothly. The website was easy to use, ordering was simple, and the delivery came right on time. I really like how dependable Rough Trade's service is.
Vinyl records
Oh man, what a bummer! I was really hoping to find a bunch of new vinyl records but I was totally let down. The people working there were too busy talking to each other instead of helping us out. I don't think I'll be going back there anytime soon.
Found a cool vinyl after the sale
I picked up this really cool vinyl at a sale and it was amazing! The package arrived super safe and the record was in perfect condition. I didn't have to break the bank to get it which was awesome. Supporting local shops is really cool and the customer service was top-notch. I definitely recommend it!
Books and CDs purchase
I've been shopping at this store for a while now, mostly because they have a great selection of books and CDs. Every time I order something, I'm always amazed by how good their service is and how quickly their customer support team gets back to me. They not only check in to make sure my stuff arrives okay, but they're also super nice and friendly whenever I talk to them. I totally suggest this store to anyone who wants a good shopping experience.
Review with most votes
Found a cool vinyl after the s
I picked up this really cool vinyl at a sale and it was amazing! The package arrived super safe and the record was in perfect condition. I didn't have to break the bank to ... Read onBy: uriel