Skullcandy - Overall Rating based on 23 reviews
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Headphones
Honestly, I gotta let you all know about the distributor I dealt with for this purchase. It was a total nightmare dealing with them. They were so unprofessional, not getting back to me, and not keeping their word. I had high hopes because of the brand's reputation, but I was so let down. Do yourself a favor and steer clear of buying from this distributor no matter what.
headphones
I had a great time with the folks at the store. They were really nice and let me take my time to decide on what I wanted to buy. The headphones are awesome, and they sound incredible!
Warranty replacement earbuds
I had a problem with my left earbud from my warranty replacement earbuds, so I contacted customer support for help. Hannah, the rep I talked to, was really nice and helpful. She took care of my issue quickly and efficiently. I got my warranty code right away and ordered new earbuds without any problems. I can't wait for them to arrive! It's nice to see such great customer service, and I appreciate the positive experience with the company. Keep it up!
Return information inquiry
I reached out to your customer service team not too long ago about returning a product. I was really happy with the help I got. The person I spoke to knew their stuff and gave me all the info I needed, going the extra mile to make sure I was all set. I'm really grateful for the top-notch customer service I got.
Push Active True Wireless Earbuds
Customer Service Agent Rose was awesome, she really made my experience stand out. She took the time to answer all my questions about the warranty, and really gave me a sense of the company's dedication to customer satisfaction. I'm hoping other agents, like Erwin, can follow Rose's example when it comes to delivering top-notch customer service. And let me tell you, the Push Active True Wireless Earbuds are top quality and fit just right.
Wireless headphones with a broken headband
I recently had an issue with a pair of wireless headphones I bought abroad. The headband suddenly broke, and I contacted customer service for help. Leng was so helpful and made it easy to get a replacement. They were professional and attentive, answering all my questions. I was really impressed with the great customer service and how fast they fixed the problem. Thanks for the amazing support!
Crusher Anc 2s
These new Crusher Anc 2s are amazing, eh! The sound quality is so good, the noise cancellation is impressive, and they're comfy to wear for long hours. I'm really happy with my purchase, eh.
Headphones
Dude, I ordered these awesome headphones but they didn't send me all the stuff. Then out of the blue, this person contacted me quicker than expected and got everything sorted out in less than 5 hours. They really hooked it up fast. Gotta give props to the team for coming through - 10/10.
Earpods warranty resolution
I had a problem with my earpods that broke after only three months, so I contacted customer service even though I didn't have a receipt. They asked for some extra info, but in the end they fixed it under warranty no problem. After sending them back, I didn't hear back for almost a month, so I finally sent an email as a last resort. Luckily, I got in touch with an awesome customer service rep who solved everything quickly within a day. I was impressed with how smoothly it all went. They even gave me a coupon to buy a new set of earpods, so now I'm all set again.
Most expensive model, buttons stopped working
I bought the priciest model from this company not too long ago and man, was I let down by how poorly it was put together. After just 8 months, the buttons on it stopped working. To top it off, their warranty didn't even fix this issue, so now I'm feeling ripped off and annoyed. It's obvious to me that this company doesn't care about keeping their customers happy or backing up their stuff.
My headphones
I've only had my headphones for a few months, but let me tell ya, they're awesome! The sound quality is amazing and they look so cool. On top of that, they're super comfy to wear for hours while I'm gaming or jamming out to music. I've got no complaints at all! 🎧
Wireless Earbuds
I recently bought a pair of wireless earbuds from this company and I have to say, I am really impressed with their customer service. The person I talked to, Eugene C., was a pleasure to speak with. She was patient and knowledgeable about the product, and she really took the time to understand my concerns and address them in a thoughtful way. I could tell that she genuinely cared about making sure I was satisfied as a customer. It's not often you find such great customer service these days, and I am truly thankful for Eugene's help. I even called back to make sure she got the credit she deserved because she went above and beyond to help me.
Online purchase of replacement earbuds
I had to order some new earbuds online because of a problem with my warranty, and the customer service was really great. When I found out that someone had already used my warranty coupon, I was a bit concerned. But after a short call to customer service, I was able to order the replacement earbuds in no time. The person I talked to was quick and helpful, which made things easy and stress-free. I've always liked the products, but this good experience with the service team made me even more loyal to the brand.
Headphones with microphone
Customer service at this store is amazing! I dealt with a representative named Rey, and he was so helpful and really went the extra mile to solve my problem fast. He was patient, nice, and really put in the effort. I've never had such great customer service. The products are top quality too, so I'll definitely be a customer for life.
Replacement claim
I was so let down by the service from this company, eh. I asked for a replacement product, and they said they'd send one, but it never came. Instead of getting the replacement or something similar, they only offered me a lousy 40% discount, which just wasn't right. It was really annoying to see them not following through and being dishonest like that. I'd suggest being careful if you're thinking about buying from them, since they might not keep their word and be trustworthy.
Indy series earphones
Ugh, these Indy series earphones are brutal! The tile tech is neat, but that's about it. The sound quality is just okay, nothing impressive. The case is way too big and annoying, much bulkier than other brands. And to top it off, the earphones always disconnect, so frustrating! They also drain my phone battery for no reason, like seriously? And there's this strange feature to connect to two phones at the same time, like who even needs that? It's pointless and just causes issues. These earphones have been a nightmare since day one. I can't wait to switch to air pods instead!
High quality headphones and speakers
My time at Skullcandy was amazing! The staff really went out of their way to help me out and even hooked me up with a sweet 40% discount on my last purchase. Their customer service totally blew me away and convinced me to buy some headphones and speakers. And let me tell you, they sound like a dream! I'm hoping Skullcandy branches out into home audio and bone conductive headphones because I know they'd kill it in those areas too. The Barrel speaker I got has me pumped for the awesome sound it's gonna bring. Keep it up, Skullcandy!
Wireless earbuds
The customer service at this place was amazing. They were so nice and helpful when I had a problem, and they fixed everything super quickly. I've been using their products for a while now, and this just made me love them even more. Thanks a lot to everyone who made my visit so great!
Wireless earbuds
I just bought a set of wireless earbuds from this company, and I gotta say, the customer service was top-notch. The team was super helpful right from the start, but couldn't quite fix the problem with my first set. They made it up to me by giving me a new pair instead. These earbuds sound awesome and are comfy to wear for hours on end. All in all, I'm happy with my purchase and the service I got.
Customer Service Experience
I recently had the pleasure of experiencing top-notch customer service from your company. I had a problem with a discount code, so I contacted your team for help. The representative quickly sorted things out, gave me a new code, and fixed the issue without any hassle. It was a smooth and pleasant experience.
On top of that, I placed an order in the late afternoon, and surprisingly, I got a message from the courier a few hours later saying my delivery was set for the next day. The package actually arrived before 10 am the following morning as promised. The fast delivery time and clear communication about the schedule really impressed me.
Despite the time zone difference between the US customer service team and me in Canada, I was impressed by how well things were coordinated and the quick responses I received. Your team's professionalism and efficiency went above and beyond.
Overall, I'm super impressed with the top-notch customer service from your company. The great support I got gives me confidence in your products' quality. I can't wait to enjoy the headphones I bought, and I'll definitely recommend your brand to others based on this great experience.
Review with most votes
Push Active earbuds
Hey there, so I had a few hiccups with my Push Active earbuds, but when I chatted in for some assistance, I was actually pretty impressed. The chat bot let me know that my issue... Read onBy: J. Ward