H. Braun

Hey there, so I ordered rush shipping for my kids' pajamas, and let me tell you, I am not happy with the lack of info and communication from this company. Like, the shipping label was made on December 8th but no updates since then? I've tried contacting customer service several times, but all I get are these generic responses that don't actually fix anything. I even complained on their Facebook page, and they blamed a DHL strike. They said they'd ship with 2-day FedEx, but no tracking number. Honestly, I just want a refund now. Wish I had checked out some reviews first, BBB rating is an F.

The customer service at this place was amazing. They were so nice and helpful when I had a problem, and they fixed everything super quickly. I've been using their products for a while now, and this just made me love them even more. Thanks a lot to everyone who made my visit so great!