Rough Trade

Rough Trade reviews

27 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
85%
Would buy here again
Ordering
9.0
Service
8.8
Pricing
8.4
Delivery
9.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Vinyl purchase

8.5

"I had a great time shopping for vinyl at that store. Ordering online was straightforward, and I like being able to drop by the store in person. The..."

By: Alfreda Read on →
Critical

Cancelled order

2.0

"I ordered something, and then like over three weeks later they just decided to cancel it without even telling me why! I tried reaching out to them,..."

By: Witting Read on →
Most Voted

Found a cool vinyl after the sale

10.0

"I picked up this really cool vinyl at a sale and it was amazing! The package arrived super safe and the record was in perfect condition. I didn..."

By: uriel Read on →

Reviews (27)

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Vinyl record purchase

M
M. Parisian

5 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently bought a vinyl record from this well-known record store and I gotta say, I'm really impressed with the whole thing. They've got a great selection of titles for all kinds of music fans. The record I got was top quality, and the packaging was super sturdy so it arrived in perfect shape. The delivery was really quick, even faster than I thought it would be. I was so happy with my first purchase that I ended up ordering more last week, and I'll definitely be coming back for more in the future. The service from the team at this place is really top-notch in every way.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Loophole by Michael Head

J
johnpaul

10 reviews

9.0
Overall Rating
Would buy here again
Yes

I'm really happy with this purchase! The packaging was top-notch and my order came without any issues. I'm loving the Loophole album by Michael Head, it's so good to add to my collection. The whole process was easy and stress-free, which is always great when buying online.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Vinyl records

S
S. Kessler

3 reviews

10.0
Overall Rating
Would buy here again
Yes

As someone who's been shopping at the store for a long time, I've always found ordering vinyl records super easy and smooth. They send me emails often with updates on new releases and special editions, so I always know what's going on. My orders come on time and in perfect condition, which I really like. I've been a loyal customer for a few years now, and I'll keep supporting the store because they have exclusive releases and limited editions. The customer service is amazing, with friendly and helpful staff who are always ready to help with any questions or issues.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Vinyl record purchase

E
Estella Anderson

1 reviews

8.5
Overall Rating
Would buy here again
Yes

I was so happy when I found a company that doesn't charge you until your order is actually on its way. Their website has a huge selection of vinyl records, and even CDs which can be hard to find in stores nowadays. Their filing system in the store might be a bit tricky, but the online search function makes it super easy to find what you want. I usually like to buy music in person, but their website is great for those rare items. And the way they packaged my order was top-notch too.

Detailed Ratings

Order
8.0
Service
8.0
Price
10.0
Delivery
8.0

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Vinyl record purchase

D
devante

6 reviews

9.0
Overall Rating
Would buy here again
Yes

I recently bought some vinyl records online and was pretty happy with the selection they had. But when my order arrived, it turned out they sent me the wrong items. So, I got in touch with their customer service right away and they were really sorry about the mix-up. They admitted the error and sorted out the right records to be sent to me in no time. I was really impressed with how quickly and professionally they fixed the mistake. The replacement records showed up fast and in great shape, just like I hoped. All in all, I had a good experience with their customer service and I liked how they took charge to fix everything up.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Vinyl record purchase

H
Heaney

24 reviews

10.0
Overall Rating
Would buy here again
Yes

This place has awesome service! Unlike another store I've shopped at, if Rough Trade says they have something in stock, they really do. Plus, they don't take your money until it's ready to ship, which is such a weight off my shoulders. I've been burned before by other stores saying a record is limited, only to realize weeks later that it's not actually available after they've already charged me. It's so nice to see a store like Rough Trade being honest and upfront.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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US album

A
A. Koelpin

4 reviews

9.5
Overall Rating
Would buy here again
Yes

I gotta say, my experience at the store was amazing. I found a US album that I couldn't find anywhere else in the UK, so that was a huge win for me. The staff were super helpful and knew their stuff, making it easy for me to make my purchase. They shipped out the album quickly and I got it on release day, which was awesome. The packaging was really well done, making sure the album arrived in perfect shape. On top of all that, they kept me in the loop the whole time with great communication. Overall, I'm seriously impressed and wouldn't think twice about recommending this store to others.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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About Rough Trade

Rough Trade is a group known primarily for its influential record label and retail outlets. Established in 1976 in London, UK, by Geoff Travis, Rough Trade began as a record shop and soon expanded into a label, playing a crucial role in the punk and indie music scenes. The label has been instrumental in launching and promoting the careers of numerous iconic bands and artists, including The Smiths, Stiff Little Fingers, and Belle and Sebastian. Over the years, Rough Trade has diversified, operating retail stores in the UK and the US, which have become landmarks for music enthusiasts. Despite facing financial difficulties and undergoing restructuring in the early 1990s, Rough Trade continues to be a revered name in the music industry, celebrated for its commitment to innovative and genre-defining music.

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Contact Information

🌐 roughtrade.com

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Last update: November 29, 2024

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