Steiner Sports

Steiner Sports reviews

20 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
85%
Would buy here again
Ordering
9.0
Service
9.2
Pricing
7.8
Delivery
8.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

My replacement item

9.5

"I phoned about getting the wrong item and they sent me the correct one really quickly. They even gave me a label and explained how to send back the..."

Critical

Refund for damaged item

4.0

"I am really upset about the customer service I got from this company. They said I would only wait 30 seconds, but that was a lie. I sent back somet..."

Most Voted

Father's Day gift

9.5

"The customer service was amazing! They really went out of their way to help me change the shipping speed for my Father's Day gift. Tyler was s..."

Reviews (20)

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Refund for damaged item

A

1 reviews

4.0
Overall Rating
Would buy here again
No

I am really upset about the customer service I got from this company. They said I would only wait 30 seconds, but that was a lie. I sent back something broken and they said I would get a refund, but it's been 2 months and I still haven't got my money. I'm never buying from them again, that's for sure.

Detailed Ratings

Order
4.0
Service
4.0
Price
6.0
Delivery
2.0

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My replacement item

A

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I phoned about getting the wrong item and they sent me the correct one really quickly. They even gave me a label and explained how to send back the wrong one. My grandson is going to be so excited!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Jersey frame purchase

A

25 reviews

9.5
Overall Rating
Would buy here again
Yes

I bought this really cool jersey frame from this awesome store, eh? But then, oh man, my office address was wrong or something. So I called them up and talked to this girl named Cristin, and she was seriously amazing! She helped me locate my package and made sure it got to me really quickly. I received it within 24 hours of talking to her! She even called me back and sent me an email to keep me in the loop. Cristin was honestly the best ever, eh!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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baseball cards

M

1 reviews

9.5
Overall Rating
Would buy here again
Yes

So, I got these baseball cards from there, eh? I was super excited to open the package and see my new cards, but when I opened it up, I realized one of them was missing, you know? I was so bummed out, like, where did my card go? I talked to this super nice lady, and she said her name was Cristin. She promised me that she would look into it and find my missing card. And guess what? She totally did! In just a few days, I got my missing card and my collection was complete. Cristin totally saved the day, eh!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Found discounted T-shirts

L

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I found these really good deals on some T-shirts online and decided to buy them. When they arrived, I was pleasantly surprised by how great they looked and felt. I had a couple of questions during the process, but the customer service team was super helpful and answered everything for me. Overall, I was really happy with my experience.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Signed jersey purchase

A

3 reviews

9.5
Overall Rating
Would buy here again
Yes

I ordered a signed jersey and saw that it was taking longer to ship. I reached out to customer service on the chat, and Tyler was the one who helped me out. He was super helpful right from the beginning and even checked in afterwards to make sure everything was good. I decided to go with expedited shipping and got the jersey in no time. My husband was thrilled with it, and I'm really happy with how everything turned out, both with the product and the great customer service from Tyler.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Unwanted emails

B

18 reviews

6.0
Overall Rating
Would buy here again
No

Hey there, I just wanted to talk to you about all the emails I keep getting from your company. I've unsubscribed a few times already and I really don't remember signing up in the first place. It's getting pretty annoying having to keep unsubscribing and still getting emails. Can you please take my info off your list right away so I don't get any more emails? Thanks.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Damaged display case

M

7 reviews

9.0
Overall Rating
Would buy here again
Yes

I bought a display case as a gift, and when it arrived it was cracked. Even though it was past the return deadline, I reached out to customer service because I ordered it early during the pandemic. Doreen got back to me quickly and sent a new case right away to fix the issue. Thanks to Doreen, everything was sorted out without any hassle, and I'll definitely keep supporting this company.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Signed print

M

9 reviews

10.0
Overall Rating
Would buy here again
Yes

The print I bought had a little damage, but Mathew from customer service really went out of his way to fix it. He was super helpful and fast in getting back to me. I'm really pleased with how everything turned out. I'll definitely buy from them again because of the awesome customer service I received.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Got jersey signed

M

9 reviews

9.5
Overall Rating
Would buy here again
Yes

I got this really cool jersey signed and it was awesome! But then there was a bit of a mix-up with my order and I was like "oh no, what's going on?!" But this guy stepped in and was like a superhero fixing everything. He chatted with me a bunch and made sure I was kept in the loop. It was the best customer service I've ever had!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Lost package resolved

C

7 reviews

9.0
Overall Rating
Would buy here again
Yes

Tracie from customer service was a real lifesaver when my package got lost by the delivery company. She helped me track it down and was so patient and understanding the whole time. Even if they couldn't find the package, I knew I could count on Tracie to make sure everything turned out okay.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Alexei Kovalev Signed Skating Photo

B

2 reviews

9.0
Overall Rating
Would buy here again
Yes

My boy always wanted an autographed photo of Alexei Kovalev skating and we ended up getting him one! He was so excited and couldn't stop looking at it. I've never seen him so obsessed with sports memorabilia before. The picture was top-notch quality and really made his dream come true. Thanks for making my son's day!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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False advertising

V

11 reviews

5.5
Overall Rating
Would buy here again
No

I bought a jersey on December 5th and then found out the next day that it was out of stock. I contacted customer service and they told me they would help, but then they let me down in a 20-second phone call. What a waste of time and false advertising. I'll just stick to websites that actually have items in stock from now on.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
6.0

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Overpriced autographed jersey

K

2 reviews

7.5
Overall Rating
Would buy here again
Yes

The autographed jersey I bought wasn't worth the price at all. The quality was not good, and I was so let down when I got it. But, the customer service here is really great. The guy, Tyler, was super fast to get back to me and gave me all the info I needed to send it back. He really went out of his way to make sure I was happy, and I appreciate that. Even though I was disappointed at first, I would think about buying from them again just because of how awesome Tyler was with the customer service.

Detailed Ratings

Order
8.0
Service
10.0
Price
4.0
Delivery
8.0

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Corrected order received

K
10.0
Overall Rating
Would buy here again
Yes

I got the wrong item when I ordered online, but when I contacted customer service, a really nice person helped me out right away. They fixed the issue and I got the right item in just 2 days, which was pretty quick considering I'm in Canada. I'm really happy with the customer service I got and would definitely shop with them again.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Super Bowl LIV Patrick Mahomes signed helmet

M

16 reviews

9.5
Overall Rating
Would buy here again
Yes

Wow, the customer service was amazing! I bought a Patrick Mahomes signed Super Bowl LIV helmet from this company. I had to return it because of some unexpected money issues. Doreen, the customer service rep, was super helpful the whole time. She walked me through the return process with so much patience and professionalism. I really appreciate all her help and support. This company really cares about its customers and has a fantastic team providing excellent service.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Customized sports memorabilia purchase

E

23 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought a custom sports memorabilia from this company and had a great experience. At first, I had a little problem with my order, but thanks to the awesome customer service from Cristin, everything got sorted out quickly. She worked hard to fix the issue and I got my product back in a week. I'm really happy with how everything turned out and impressed with the excellent customer service I got.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Signed sports memorabilia purchase

R

2 reviews

8.5
Overall Rating
Would buy here again
Yes

I bought some signed sports stuff, eh, and had to send it back for fixing. The guy who helped me out, Tyler, was so nice, friendly, and pro, eh! He made sure to help me out at every step of the process, staying in touch, keeping me in the loop, and always acting super pro. Tyler's awesome service turned what could've been a headache into a breeze, eh!

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Father's Day gift

K

5 reviews

9.5
Overall Rating
Would buy here again
Yes

The customer service was amazing! They really went out of their way to help me change the shipping speed for my Father's Day gift. Tyler was super helpful, he even followed up with me through email to make sure everything was all sorted out. It's hard to come across this kind of top-notch customer service these days, so I was really impressed.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Signed hockey puck

K

11 reviews

9.5
Overall Rating
Would buy here again
Yes

So, I ordered a signed hockey puck and was really excited when it arrived. But, there was a small scratch on it, and I was disappointed. I decided to contact customer service to see if they could help me out. I have to say, the person I spoke to was really nice! They understood my issue right away and fixed everything for me quickly. I'm really pleased with how everything worked out.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

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About Steiner Sports

Steiner Sports is a company recognized for specializing in sports memorabilia and marketing. Established in 1987 by Brandon Steiner in New York, the company has grown to become a prominent name in the sports memorabilia industry. Steiner Sports offers a wide array of products including autographed items, game-used gear, and unique sports experiences. Their products cover a variety of sports such as baseball, basketball, football, hockey, and more. Over the years, Steiner Sports has established partnerships with numerous athletes, teams, and leagues, ensuring the authenticity of its memorabilia. Additionally, the company has expanded its services to include corporate marketing, athlete endorsements, and event management, further cementing its position in the sports marketing and memorabilia sectors.

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Contact Information

🌐 steinersports.com

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Last update: November 29, 2024

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