SportsDirect Reviews

: 27
74% Would buy here again

Most relevant positive review

  2024-04-27
Affordable branded items
So I was at this store and I got some branded stuff, gotta say I was pretty happy with it. Prices...Read on
Rath

Most relevant negative review

  2024-05-03
Lost parcel issue
Sorry, but my shopping experience lately was the worst. My parcel got lost, and when I tried to s...Read on
Laura Graham

Review with most votes

  2024-01-03
Easy online purchase
Ordering online was great! I was surprised how fast my order was processed and delivered. The pro...Read on
Cloyd

Reviews (27)

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    Lost parcel issue

    Sorry, but my shopping experience lately was the worst. My parcel got lost, and when I tried to sort it out, the customer service people were not helpful at all. They didn't care and didn't do their job properly. It was super stressful and annoying dealing with them.


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    Affordable branded items

    So I was at this store and I got some branded stuff, gotta say I was pretty happy with it. Prices were good, saved me a bunch of cash compared to other places. Got my delivery quick, even though there was a little fee, it was worth it to save the hassle. Overall, super satisfied with what I got and for sure gonna come back for more shopping in the future.


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    Gifts for family

    I've been using this website to buy gifts for my grandkids and adult kids. The stuff always arrives on time and is good quality, plus it's not too expensive.


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    Karimor walking shoes and Puma trainers

    The website was so easy to use, eh, and my order came super fast. The prices were good, and those Karimor walking shoes and Puma trainers were really comfy, eh! I've had Karimor waterproof walking shoes in the past, and they were awesome, so I knew these would be great too, eh.


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    Recent order disappointment

    I'm so fed up with the inconsistent shipping options, eh! Like, why can't they just stick with one reliable courier, ya know? DPD/UPS keeps letting me down, and it's totally ruining what would otherwise be a good shopping time. The products are really great and the prices are fair, but what's the point if my orders keep getting messed up by these crappy delivery services, eh? Pull it together, seriously.


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    Online purchase of trainers

    I just bought some new kicks online that I thought were a good deal. But turned out I couldn't return them to the store, unlike other shops. I had to fork out an extra $5 to send them back by mail, and that was such a hassle, eh.


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    Tall son, size 13 shoes

    As a parent of a tall son with size 13 feet, it's always been tough finding the right shoes and clothes. But shopping at this store has been great! The folks at the Whitelund store in Lancaster are super nice and helpful, which makes shopping a breeze. Whether I'm in the store or shopping online, the system is easy to use. And if I ever run into any issues, there's always someone friendly on the phone to help me out. I'm really happy with the customer service and all the different products they have here.


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    Online sports retailer

    I bought something from an online sports store not too long ago and let me tell you, I was quite impressed with what they had to offer and their prices. Their website was really easy to use and I found what I needed in no time. Checking out was a breeze and I got an email right away confirming my order.


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    Shoes

    At first, my shoes didn't show up, but when I contacted customer service, they sorted it out right away. Big thanks to the staff for their assistance. The shoes were just as good as shown on the website.


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    Returned trainers

    I had a really disappointing experience with the customer service at this store. It felt like I was talking to a robot, not a real person. Every time I contacted them, I had to repeat the same information over and over, even though I had already given it before. Finally, after a lot of back-and-forth, they agreed to take back the trainers I bought. So, I sent them back at my own cost, but then they sent them back to me, saying I was late in returning them. They didn't explain why they changed their minds, and they just closed the case without saying why. I really regret dealing with their customer service and I would warn others to be careful when buying from them.


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    Astro turf football boots for grandson with autism

    I just bought my grandson a pair of astro turf football boots because he plays soccer and needs good ankle support. These were the ones he wanted, and they fit perfectly. The store had a great selection, and the staff was really helpful in finding the right pair for us. I'm pleased with the purchase.


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    Clothing sizes and descriptions

    I recently bought some stuff on the website and I gotta say, it was just okay. The website is pretty tough to figure out when it comes to finding the right size and details about the items. The terms they use are kinda basic and not very helpful, which can be tough for folks like me who fall between sizes, like L to XL. I think having a sizing chart specific to the brand, not just the big names, would really make things better for customers. It would be great if they could include details like the width for jeans and the length for tracksuit bottoms. These little things wouldn't be too hard to add and would make me a lot more confident when ordering from the website.


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    Sports gear

    I bought some sports gear online not too long ago, and when it finally got to me, I was pretty happy with what I got. The quality was good, and the prices were fair. But, at first, there was a bit of a mix-up with my order. One thing was missing, and there was something in there that I didn't ask for. Luckily, the folks in customer service were really nice and helped me sort it all out. They gave me a returns label right away and sent me the correct item once I had sent back the extra one they accidentally included.


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    2 pairs of trainers

    So I bought two pairs of sneakers from this store recently, eh. The quality of the products was good and they met my expectations, but the delivery process was a bit of a mess. They used two different delivery companies for the two pairs of shoes, which just led to confusion and inconsistency. I had to be home on three different days waiting for the deliveries, which was a real pain. The first pair arrived on time as promised, but the second one was delayed and showed up a day later than expected. It was pretty disappointing and definitely soured my overall shopping experience with the store, for sure.


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    Online shoe purchase

    I just bought a pair of shoes online, but had to return them because they didn't fit properly. I was bummed to find out that they don't give refunds for online shoe purchases, even if you just tried them on. It seems kind of unfair because it doesn't give customers much confidence in buying things without the option to get their money back. And returning the shoes wasn't easy either - there were delays in communication and the return instructions were unclear. All in all, my shopping experience left me feeling frustrated and disappointed.


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    Shoes and Apparel

    My recent purchase at the store was a total disaster. Got an email saying my order was confirmed, but then turns out they lost it. Dealing with their customer service was a pain, had to go through a bunch of automated messages before finally talking to someone who didn't really seem to care. Asked for a replacement for one of the out-of-stock items, but the agent just gave me a refund for the whole order without even acknowledging my request. The whole thing was disappointing and I won't be shopping there again.


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    Sketchy Chinese-sourced shoes

    I can't believe I bought shoes from this place without realizing they were being shipped from China. I ordered them back in February and it's been months and I'm still waiting for them. I've been reaching out to customer service constantly but no luck. Such a frustrating situation!


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    I bought two pairs of sneakers by mistake

    Eh, so here's the deal - I ended up buying two sets of kicks, and when I went to return them, they were all, "Oh sorry, can't quite connect the order number to the label." Like, come on! They're the exact same sneakers! It was a major letdown in terms of customer service, eh.


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    Incorrect size issue

    I had a bit of a problem with my online order recently. I got the wrong size delivered. Since I can't really go out, I had to contact customer service to fix the issue. At first, they told me to send back the item through the post office, but when I explained my situation, they were really understanding. The customer service team fixed everything right away and they were so professional about it. They even said sorry for the mistake and gave me a 10% discount and free shipping on my next order. They also quickly gave me a refund for the item that was out of stock. I was really impressed by their amazing customer service. It was like the good old days when customer service was top-notch. I definitely recommend shopping at SportsDirect for their fantastic customer service.


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    Online purchase

    I gotta say, I was pretty disappointed with my recent online purchase from this store. I went to two different stores but couldn't find what I was looking for, so I had to order online. The delivery charge of £4.99 seemed pretty steep, especially since I had to order different sizes to get the right fit. But what really got to me was the extra £4.99 charge for returning items that didn't fit. In the end, I had to pay a total of £9.99 for delivery, which I think is just way too much.


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