Simplehuman - Overall Rating based on 19 reviews
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New garbage can
My new garbage can is amazing! It's easy to use and looks really cool in my kitchen. The lid opens smoothly and closes quietly. Also, it's super easy to clean. I'm loving it!
Soap dispenser purchase
I bought a soap dispenser a few years back and really liked it at first. But, it ended up breaking not long after the warranty was over. Even after trying to fix it with troubleshooting guides, it wouldn't work properly. The company only gave me a 20% discount on my next buy, which doesn't really make up for how bad the product was.
New trash can with recycle bin
I've been waiting so long for them to replace my old garbage can that was supposed to be under warranty. It's been such a hassle trying to get them to do anything about it. I finally gave up and ordered a new garbage can, and you won't believe it - it arrived all dented up and missing the recycle bin! What a disaster. I totally understand your frustration with their lack of customer service. Ugh, I've had enough of this.
Garbage can purchase
The customer service at this company is just terrible. I called to ask about my order because the tracking info said it was delivered two weeks ago. The person I talked to didn't even check my current order, they looked at one from 4 months ago. They basically told me to search my own house for the missing package, which is so stupid and not helpful at all. In the end, the customer service sucks and they don't listen properly.
58L automatic dual can purchase
We bought this 58L double automatic trash can, and at first, we thought it was really cool with all its fancy tech and easy-to-use features. The voice recognition and motion sensor worked perfectly, which made throwing out the trash a lot easier. But after about a year or so, both those features started acting up. It was a bit of a letdown to see such high-tech stuff start to break down so soon. We were hoping it would have lasted longer before giving us any trouble. Now we're hoping that another company will come out with something more dependable.
Round lighted mirrors
I've been a customer of this company for a long time and I've always been happy with the stuff they sell. But I've run into a bit of trouble lately with two round lighted mirrors I bought. I tried everything on their website to fix them, but they still won't light up. Before, I could always count on their great phone support to help me out, but now there's no phone support at all. It's kind of frustrating and makes me wonder if their products are as good as I thought.
Sensor mirror repair
I had to get my sensor mirror fixed after 4 years of having it. I was happy to know that the company sticks to their 5-year warranty and prefers fixing their products instead of replacing them. The fixing process was easy, and I liked that they kept me updated with frequent emails. All in all, it was a great experience with top-notch customer service.
Replacement lid missing fastener pins
I just got a new lid for my garbage can from this company, but it didn't come with the little pins needed to put it on. I've tried to contact them through text and chat, and even sent four messages, but no one has gotten back to me. This lack of response and missing parts has really let me down in terms of customer service.
White Trashcan order mix-up
I ordered a white trash can, but they sent me a chrome one by mistake. When I reached out to customer service to fix it, I only got a message from a robot, no human contact. I tried to sort it out, but I couldn't talk to a real person, so I got frustrated. Their poor customer service and slow problem-solving made me choose to send the stuff back and not buy from them again.
Sensor mirror
I've had this sensor mirror for 7 years already, and lately, it's been acting up. So, I reached out to the company to see about getting it fixed. But guess what? They told me they don't do repairs and only offered me a lousy 10% off my next purchase. I even mentioned their whole sustainability thing on their website, but they didn't seem to care at all. Plus, the app that goes with the mirror is super glitchy on Android and has a bunch of terrible reviews. With how much I paid for this mirror (£200), I gotta say, I'm really let down by the whole situation.
Smart mirrors with sensors
I bought some smart mirrors with sensors from this company, and I have to say, they were a huge letdown. They keep breaking down after a short while, and they can't even work without the charger. And even when they have power, they still don't always function correctly. The sensors don't respond well to touch, and the light stays on way longer than needed. On top of all that, when I tried to get help with these problems, I couldn't even reach a real person. The phone numbers on their website just hang up on you, which is super frustrating and time-wasting. It feels like the company has completely ditched the "human" part of their name, and customers like me are feeling ignored and abandoned. This whole push for AI over human contact needs a serious rethink, because it's not doing any favors for us customers. Honestly, Simple Human is really dropping the ball when it comes to quality products and customer service. My trash cans are already starting to rust, and the soap dispensers I got aren't cutting it. It's obvious that this company is going downhill fast, and if they don't make some big changes soon, people will stop buying their expensive, low-quality stuff.
Faulty dual soap dispenser
The double soap dispenser I bought from this company was broken as soon as I opened it. I contacted customer service and they said I'd get a new one in 2-4 weeks. It's been two months and I still haven't got it. I'm really let down by the product and the bad customer service I've had.
Trash cans purchase
Hey, have you noticed how people keep getting lured into that warranty scam? I mean, those fancy trash cans may look good at first, but trust me, they're not worth it. They fall apart quicker than a house of cards in a storm. And don't even get me started on the warranty process - it's like trying to find your way through a maze blindfolded with your hands tied behind your back. And just when you think you might get some help, poof, they vanish like a magician's rabbit. Do yourself a favor and get a reliable trash can from somewhere else. You'll thank me later, I promise.
Sensor Trashcan
So I bought this voice and sensor trashcan thinking it would be a super convenient and modern way to manage my trash. But man, was I let down. The batteries die way too fast, even though I tried all the troubleshooting tips on the website. The plug was working at first, but then it just stopped altogether. They sent me a replacement lid that opened really slowly, but I just dealt with it because I needed something to work. But, surprise surprise, the same problems kept happening - batteries dying too quickly and the plug not working. Customer service was no help at all, they didn't seem to care about my problems. Asking me for a video to show the battery issue was just ridiculous. I'm so annoyed that I wasted my money on this crappy product. I definitely wouldn't recommend it to anyone else. Just a heads up for anyone thinking about buying it, be careful!
Stainless steel trash can purchase
I bought a stainless steel garbage bin from this company and man, was I let down by the quality. They say it's top-notch but it's definitely not worth the money. The stainless steel finish is phony and comes off easily, making the bin look cheap and beaten up. Plus, the warranty is no good since it doesn't even cover issues with the fake coating. All in all, I wouldn't suggest this product to anyone in need of a sturdy and top-notch garbage bin.
LED Vanity mirror purchase
I just bought a LED Vanity mirror from this company and I ran into a problem with it. I had to reach out to customer service and they asked me to send a video showing what was wrong with the mirror. It was a bit odd, but I did it anyway. Still haven't got a replacement for the defective product though. It's been pretty annoying because I was hoping for better customer service from a company like this.
Dish rack and trash can
Do not bother wasting your money on Simplehuman products. They do not keep their promises and their customer service is basically non-existent. I got a dish rack and a trash can from them, thinking I was getting top-notch products, but I was very let down. They said they had fast shipping, but my order took weeks to get to me, and they would not give me my money back. Not only that, but they tack on extra charges without explaining why. When I tried to reach out to customer service, I was stuck talking to unhelpful representatives who did not seem to know anything about the company's policies. This company is just trying to make money without caring about keeping their customers happy. Stay away from them at all costs.
Customer Service Experience
I gotta say, even though the products they sell are top-notch, the customer service at this store is seriously lacking. It feels like no real people are actually dealing with customer questions, 'cause it takes forever to even hear back. And when they do reply, they make you go through your info all over again. It's super frustrating and feels like they're not respecting us customers who just need help with what we've bought.
Wrong trash can liners
I bought some garbage bag liners, but they don't fit my trash can right! I've tried reaching out to them a bunch of times, but they haven't been helpful at all. I'm not satisfied with this product, and I'm not sure if I want to purchase from them in the future.
Review with most votes
Customer Service Experience
I gotta say, even though the products they sell are top-notch, the customer service at this store is seriously lacking. It feels like no real people are actually dealing with cu... Read onBy: Bauch