Peoples - Overall Rating based on 18 reviews
Featured Reviews
Reviews (18)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Ring resizing
My experience at Peoples was really disappointing and frustrating. My wife's ring needed to be resized because it was way too big. We paid $225 for the resizing, but it still didn't fit right. They tried to persuade us to buy insurance and pay for another resizing, which seemed like they just wanted more money from us. When we talked to the manager about the issue, instead of taking responsibility for the mistake, they blamed my wife for accepting the wrong size in the first place. The ring she tried on at the store was a totally different size, and we trusted the staff to know what they were doing. Even when we got the ring back after the second resizing, the manager had the nerve to ask why she hadn't tried it on before. Not taking responsibility and blaming us for their errors was really disappointing. Overall, my experience at Peoples taught me about bad customer service and unprofessional behavior. I wouldn't recommend this store to anyone looking for jewelry services.
Missing earrings
My experience with this retailer has been so frustrating and disappointing. I got a pair of earrings for $95.52, but when I got the package, it was totally empty - no earrings, no packing slip, nothing. I contacted customer service right away, and though they were nice, it took way too long to sort things out. They said their worker put the earrings in the box, but I never got them. It's not just about the money now, but the principle - why should I suffer for their maybe security issues? It feels like they robbed me of my cash and the fact that there's still no solution just makes me feel like they're not listening to me at all.
Tennis bracelet purchase
I just got the most gorgeous tennis bracelet from my husband for my birthday! So, I headed to the store where he got it to get it sized and add a security chain. The folks at the Tsawwssen store were super nice and helpful. They took care of all my concerns, making sure I was happy with how it turned out. They were pros and really paid attention to every little detail. I had such a good time there and would totally tell others to check them out for top-notch jewelry and amazing service.
Engagement ring purchase
I gotta tell ya, my experience buying an engagement ring from this website that supposedly was Peoples Jewellers was pretty terrible. The ring I got was totally not what I asked for, and it was pretty shoddy quality. When I tried to get a refund or swap it out, they were no help at all and only wanted to give me back ten bucks. They clearly didn't care about giving good customer service or fixing things. Just a heads up - I wouldn't trust this website, it's not the real Peoples Jewellers.
Diamond Bulova watch purchase
People, eh, has always been my go-to spot for top-notch jewelry, especially when I'm looking for Canadian Diamonds, Gold & Silver jewelry, and Bulova watches, eh. I've been a loyal customer for years and I've never been let down by the quality of their products. The holiday sales are a great chance to grab some gifts for loved ones, so I always make sure to take advantage, eh. My trusty Diamond Bulova watch has been ticking away for years with no issues, just the odd battery swap. Overall, I'm really happy with my experiences at People, eh, and I'll keep on trusting them for all my bling needs, for sure.
Watch purchase with misleading discounts
So, I went shopping at this store recently and let me tell you, it was a huge disappointment. They have these promo deals advertised that look amazing, like $50.00 off your order, but when you try to use the code - surprise, it doesn't work on sale items. Talk about false advertising! It really feels like a rip off. I wouldn't recommend shopping here if you care about honesty and fairness in your transactions. Oh, and there was another promo with Flexiti for $100.00 off, but guess what? Yup, same story - didn't work. Flexiti is just out here trying to fool people. To top it off, the sales lady told me I could get a 24-month, no-interest payment plan if I spent over $1500.00. But, turns out, it's only a 12-month plan, so now my monthly payment is basically double what I thought it'd be. It's so shady and dishonest, I regret ever going to this store. Spending over $2k there was a huge mistake, and I won't be making it again. My advice? Stay away if you don't want to be taken advantage of.
Wedding and engagement rings service
I've been a loyal customer of this company for so many years now, and I gotta say, they always go above and beyond when it comes to looking after my wedding and engagement rings. Their attention to detail and dedication to making sure I'm happy has never failed to impress me. Whether it's a quick cleaning or a tricky repair, they handle it all with such professionalism and care. It's such a relief knowing that my precious rings are in such good hands. Big thanks for always providing such exceptional service!
Diamond wedding ring set
I recently got a lifetime warranty for my wife's wedding ring set, which came with 3 rings. Sent them in March for a clean, but was bummed out by the result. The two side bands were totally different from the main ring, with super tiny diamonds that you could hardly see. When I contacted customer service, they said they couldn't replicate the set since it was no longer available. Instead, they suggested we keep the changed bands and buy two new ones. It was really disappointing, especially since they had similar bands in their stackable collection. My wife, who's really attached to her wedding ring, was so upset by the changes that she hasn't worn any of the rings since June. We feel like they're not valuing their customers or giving good service.
Rings got LOST!
I sent my rings to the store to get some things done before my wedding, like engraving and cleaning. They said it would be ready in 3 weeks, but it ended up taking longer. After I called to complain, they rushed the shipping, but turns out it got lost! Now they're trying to replace it, but I'm really upset and disappointed. I don't think I'll be shopping there ever again.
Jewelry repair experience
My recent experience with getting my ring fixed at this place was a total letdown. It took several tries to fix it, and each time it seemed like more problems popped up. The manager, Maria, was not helpful at all. She seemed to blame me for the issues with my ring instead of owning up to the shoddy repair job. Communication was terrible, I had to keep asking for updates on my repair. When I finally got my ring back, it was obvious that the repair was botched - scratches, missing gold, and a prong that looked even worse. Maria's attitude when I brought up my concerns was rude and unprofessional. I left feeling frustrated and disrespected. I won't be going back to this place for any future jewelry repairs, that's for sure.
Ring purchase
I ordered a ring online from this jewelry store, eh. But, I changed my mind and tried to cancel right away. They still charged my card and sent me the wrong ring, bud. I tried reaching out to fix it, but they ghosted me, ya know? It's obvious they don't care about making things right for their customers. Don't make the same mistake as me, take your time and do your homework before buying from them, eh.
Ring repair
My recent experience at this store was amazing. I had a problem with a ring my partner gave me, so we went to the store for help. Luckily, we met a lovely employee named Maria. She not only fixed the issue quickly but also gave us some great advice. Maria's professionalism and kindness really made the whole experience enjoyable. I can't emphasize enough how impressed I was with her customer service. It's obvious that the company values having people like Maria as part of their team. We are very happy with the service we received and will definitely come back for any future jewelry needs. Thanks, Maria, and the rest of the team at this store!
Necklace purchase
I just bought my girlfriend a necklace for her birthday from this store. The staff there really helped me pick out the perfect gift, which was great. The packaging was also nicely done, which added a special touch to the whole experience. My girlfriend adored the necklace, so we're both really happy with it. Thanks for helping me find such a wonderful gift for her birthday!
Expensive ring purchase
So I bought this pricey ring from the store the other day and man, I was really bummed out by the quality. Like, it just didn't live up to what I was expecting, especially for the amount of cash I shelled out for it. And you know what really got me? When I tried to write a review on their site, all I could see were the positive ones. That just didn't sit right with me, felt kinda shady, you know? I think a company should be transparent, especially when customers like me are dropping a lot of dough on their stuff. Because of this whole ordeal, I won't be going back to that store again.
Soldering repair estimate
Oh my goodness, you won't believe what happened when I went to get a soldering repair estimate at this store. It was a complete mess! I waited for two whole weeks and heard absolutely nothing about the price. When I tried to look it up online, there wasn't even an estimate listed. And when I gave them a call, they said I had already accepted an estimate, but I never laid eyes on it! Can you believe that? To top it off, they charged me $200 for something that another store would've done for just $80. Their customer service was awful, they didn't even say sorry. I'm definitely never going back there again!
Rings repair and redipping
I just sent my rings in for warranty repair because one of the claws was loose and my diamond was also loose. I asked them to fix all the claws and redip my rings. But when I went to pick them up after waiting for 3 weeks, two of the claws were still sharp and not fixed. They said it was because they weren't on the diamonds, which I wasn't happy about. There was even a piece of fabric stuck, showing the work wasn't done right. I spend a lot of money at this store and always get the protection plan, so I expected better service and attention to detail. Now I have to go back to get my rings fixed again, which is a hassle and not what I wanted. They should train their staff to listen to customers and not make excuses for poor work.
Luxurious Earrings Purchase
I recently bought a fancy pair of earrings online, hoping for a smooth shopping experience. However, it turned into a bit of a nightmare. After dropping over $1700 on the earrings, I was shocked to find out that Peoples double-charged my credit card for the same amount. They didn't even release the pre-authorization hold on my card and went ahead with another full payment without even asking me. When I tried to get help from their customer service, I was stuck talking to clueless folks who couldn't offer any real help other than telling me to wait for the pre-authorization to disappear in a week. This kind of shady business practice is just not cool in this day and age. Be cautious if you're thinking of ordering from them because it seems like they care more about making money than making their customers happy.
Earrings purchase through special order
I recently bought a pair of earrings from the store by special order because they were out of stock. I used my credit card to make the order, and when the earrings arrived, I found out they were now on sale for a way better price. I told the store about it, but they couldn't give me back the difference in price. They told me to call customer service. But when I contacted customer service, they also wouldn't give me the sale price. This whole thing has made me feel let down and annoyed at how they handle prices and customer service.
Review with most votes
Rings repair and redipping
I just sent my rings in for warranty repair because one of the claws was loose and my diamond was also loose. I asked them to fix all the claws and redip my rings. But when I we... Read onBy: B. Denesik