Not On The High Street21 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Custom handmade jewelry
My experience selling my custom handmade jewelry on Not On The High Street was really disappointing, eh. Even though I have a successful portfolio and a one-of-a-kind product that people want, they denied my application to sell without giving me any reasons, eh. I'm feeling frustrated and not sure how to do better for next time because they didn't give me any feedback, eh. It's important for sellers to get helpful criticism so they can get better and be successful, eh.
Silver necklace purchase
This company is amazing, eh! I got myself a silver necklace and I'm over the moon with it. The quality is top-notch and it showed up sooner than I thought. The workmanship is really something, and I'm lovin' the design. Can't find a single thing to complain about, eh! I'll definitely be back for more, no doubt aboot it.
Son's birthday gift
I ordered a gift for my son's birthday and needed to tweak the text on it a bit. Let me tell you, the customer service was top-notch! They made the changes I asked for with no hassle at all, and I was over the moon with how the final product turned out. I'll definitely be returning to this site for more gifts down the road!
Watercolour image with frame
I was pretty disappointed with my purchase on this site. It was hard to talk to the sellers, and the site was a bit tough to figure out. I tried to make a change to my order right after I paid, but they ended up sending me the wrong thing anyways. It took forever for the product to get to me, and when it finally did, I was not happy with how the watercolour and frame looked. Honestly, I wouldn't suggest buying from this place.
Experience download issue
I can't believe I had to sort out an account access problem just to download the thing I bought. Thankfully, Ariana came through and fixed it by reaching out to the seller and sending me the files I needed. Huge shoutout to her for amazing customer service!
Late delivery, damaged gift, no response from customer service
My recent purchase showed up late and the gift was sent without any protection, so it ended up getting all damaged. I tried to get in touch with the company twice, but no luck, didn't hear back at all. Overall, I was pretty let down by the whole thing and I've made up my mind not to use their services again.
Personalised coasters
I ordered these really awesome coasters with people's names on them for my parents' anniversary gift. They are so nice and everyone who sees them loves them. People are always asking me where I bought them from. The packaging is also super fancy and makes it feel like a really special gift. I'm thinking of ordering more for Christmas presents this year because they are just that cool! And to top it off, they arrived super quick - I ordered them in the morning and they were at my door the next day!
First purchase disappointment
So, yeah, I ordered something from this place for the first time, eh? It arrived on time and the packaging was super cute and everything. But when I opened it, I was like, ugh, this is not what I wanted at all. So, I had to contact the customer service, and even tried reaching out to the seller, but no response from them, pretty rude, eh? They said I had to pay to send it back. Like, seriously? Most places would allow you to return items if you're not happy with them. Anyway, I was so upset, I was gonna give them a 1-star rating, but then the customer service person replied fairly quickly, so I ended up giving them 2 stars. First time shopping with them and definitely the last time, no thank you.
Engraved gift for wife
I ordered this sweet engraved gift for my wife for our anniversary. They told me it would arrive by Thursday, but it didn't come. I got an email saying it would be delayed until Friday. I was disappointed because our anniversary had already happened. Not impressed, not at all. I wouldn't suggest using them if you want your stuff on time.
Pebble picture
I picked up this really neat pebble picture from a sweet little local company called Gracefully Gifted. They were absolutely awesome, always sending me emails to keep me in the loop. The coolest part was that it arrived early, totally unexpected. I'd for sure buy from them again!
Golden wedding anniversary gift
I bought a golden wedding anniversary present for my best friend on this website. But, when I went to pay with PayPal, the payment wouldn't go through. I emailed the company for help, but didn't get a good response. So, I couldn't buy the gift and had to find another one. I was let down by the company's customer service and lack of communication.
Personalized jewelry purchase
The seller's customer service was top-notch, always quick and attentive with my questions. The quality of the product actually surpassed what I expected, so I was really happy with both the item and the seller. But, I did run into some issues while trying to place my order on the website. The Not On The High Street site was a bit tricky to navigate, almost like it hadn't been checked over properly. The wording seemed off, like it was written by a computer instead of a person. This caused some confusion, because the system kept calling my order "1 Item" even though I had actually ordered two things. It made me unsure about what was actually coming in my package until it showed up. Also, I spotted a spelling mistake on the site, where "expiration" was written as "expirate." These software issues really need to be fixed to make the whole buying experience smoother.
Personalized wooden sign
I ordered a personalized wooden sign from this website not too long ago, but sadly, it never showed up. The seller says they sent it to the wrong address, which is really annoying and upsetting. I definitely won't be shopping with them again.
Necklace for husband's birthday
I ordered a necklace for my husband's birthday and it's MIA! It was supposed to be here by the 2nd, but no sign of it. I tried reaching out to Not On The High Street and the seller, but no luck. The post office had no info until it was out for delivery. So annoying not being able to get in touch with someone about this mess. Thinking I might not shop here again.
Cakesicles and entrance mat
Not gonna lie, Not on the High Street blew me away with their amazing service. So, I had a little hiccup with my order, but this awesome lady named Behiye from customer service totally saved the day. She fixed the mistake like a boss, and my new and improved order arrived super fast. And get this - I didn't even have to send back the wrong item! That's some serious dedication to keeping customers happy right there.
Oh, and can we talk about the entrance mat I got? Seriously top-notch quality. It totally elevated the vibe of my home decor, adding a touch of class. I am beyond satisfied with my purchases and you can bet I'll be coming back for more cool stuff from Not on the High Street. Cheers to good service!My awesome purchase
Just wanted to say that I had a bit of a problem with my order, but the folks at customer service were so super nice and fixed it up right away! They were really helpful, and I got my new goodies in no time. Now I feel totally confident shopping on this site, eh!
Pot unicorn with chia seeds
I got this cute little unicorn planter for my granddaughter, thinking it would sprout some grass all over it thanks to the chia seeds it comes with. But when I opened the package, the chia seeds were nowhere to be found! I was pretty let down. I've been watering it and keeping it by the window like it says to, but so far, nothing's happening. It just looks sad and boring without any grass on it.
Wall Art Print
The art print I bought from here was really great quality - the design was so nice and the print came out really clear. But, I was kind of bummed out by the delivery info. The website said it would come by a certain date, but it ended up being sent with a service that hasn't been super reliable before. So, I didn't get the print in time for when I wanted to use it. The print itself was awesome, but the delivery estimate being off was a bit of a disappointment.
Recent Christmas purchase
I bought some stuff on here for Christmas not too long ago and I gotta say, I was super impressed with all the stuff they had to offer. Plus, the customer service after the sale was top-notch. They were quick to help out with any questions I had, and all my interactions with them were really pleasant. A big shoutout to everyone who made my shopping experience so smooth. Merry Christmas, y'all!
Unique handmade gifts
The unique handmade gifts I got from this website were really impressive. I liked them so much that I ended up ordering more of the same thing for my friends and family. The prices may seem a bit high at first, but I get that these sellers are just trying to make a living from their craft, so I'm happy to support them by buying their quality products. I've never had any problems with sellers on this platform, and the whole process of ordering and getting the delivery has always been smooth, quick, and satisfying. I also like that they offer easy payment options like Apple Pay and Klarna. Overall, it's a great website to find unique and special gifts.
About Not On The High Street
Not On The High Street is an e-commerce platform based in the United Kingdom that specializes in offering unique gift items, personalizable products, and handcrafted goods sourced from small businesses and independent makers. Founded in 2006 by Holly Tucker and Sophie Cornish, the company was designed to provide a marketplace that showcases products not typically found in traditional high street stores, thus giving small businesses and artisans a platform to reach a wider audience. Since its inception, Not On The High Street has grown significantly, supporting thousands of creative businesses across the UK and helping customers find distinctive, thoughtful gifts and items for various occasions.
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Categories Not On The High Street
Online shopping | Homeware | Personal care | Children & Baby | Sport & Outdoor | Fashion | Office, hobby & party supplies
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Last update: November 2024
Review with most votes
Recent purchase - replacement
I recently contacted customer service about a gift I bought in July 2023 that broke after a few months. Even though it had been a while since I first bought it, I was happy with... Read onBy: Douglas