Mz Wallace Reviews

: 12
25% Would buy here again

Most relevant negative review

  2024-04-27
Late delivery, defective produ
I was really let down by my recent purchase from this company. It took more than a month for me t...Read on
gudrun

Review with most votes

  2024-03-10
Disappointing customer service
I had such a bad experience with this company. I spent a lot of money on my purchase, but the cus...Read on
clifton

Reviews (12)

  (0)

 (1)

  (11)

  (0)

  (0)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Three-week return policy

    The return policy at this store is so frustrating! Who would actually believe that a 21-day return policy makes sense? It's already hard enough to find the perfect gift for someone, and then to only have a short time to bring it back if they don't like it is just crazy. Plus, there's no option for exchanges, so you're just stuck with something that might not be right for you or the person you bought it for. And forget about buying gifts ahead of time, because chances are you'll be past the return deadline when you finally give it. The lack of flexibility and willingness to assist is really disappointing.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Tote bag from a warehouse sale

    I bought this tote bag at a warehouse sale and was pretty pumped to score it for a good deal. But then I got an email a few days later saying my order got cancelled because they didn't have enough in stock. I asked if there were any other options, but they told me that this bag wasn't even supposed to be in the sale in the first place and there was no way around it. It was a bummer and not the best start to trying out this brand.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Late delivery, defective product, poor customer service

    I was really let down by my recent purchase from this company. It took more than a month for me to finally get the bag I ordered and when it showed up, there were threads sticking out all over the material. I got in touch with customer service right away and they sent me a return label to send the item back. But even after more than 9 days of sending it back, they said they never got it. Dealing with this company has been a total disaster from beginning to end. It's practically the end of March now and I still haven't seen any solution to my issue. This company is a complete joke!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Disappointing purchase

    I ordered a leather bag but got a fabric one instead, returned it with a gift, and then got accused of keeping the gift. They even deducted the value of the gift from my refund. So unfair, the service was so disrespectful, and the brand is dishonest.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Tote bag purchase

    So, I bought this tote bag online and man, was I bummed when I got it and it was all used up and damaged. Like, there were obvious signs of wear and tear – torn plastic, scratches like it got dragged on the road or something. And they didn't even bother to put protective wrapping on the zipper pulls, what's up with that? When I reached out to customer service, they told me they'd send me a replacement real quick, but it's been a week now and still no new bag or tracking info. Dealing with customer service has been a pain, with them taking forever to reply to my emails or calls. Feels like I'm talking to robots who couldn't care less about my problems. This whole thing has left a bad taste in my mouth, definitely not shopping from them again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Recent handbag purchase

    So, I recently bought a new handbag and man, was I disappointed. Their website and social media pages were full of errors, and the customer service folks didn't even know until I had to give them a call. When I talked to the higher-ups, they weren't very helpful and kind of brushed me off. It seems like this company cares more about making money and keeping their own relationships happy than making sure customers are happy.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Lovely bags, terrible customer service

    I'm really bummed about how I was treated by their customer service, especially by one advisor who was super rude. I had been chatting with them online a few times, and every time the responses were so unhelpful. But today, when I was trying to sort out a problem with my bag, I got cut off in the middle of our chat after getting a cold automated response. It's just crazy to me how unhelpful they were, especially when you think about how pricey their bags are.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Disappointing customer service

    I had such a bad experience with this company. I spent a lot of money on my purchase, but the customer service person I talked to was no help at all. They couldn't even help me with a simple request and only cared about following the rules instead of giving me a good experience. I was told I would get a dust bag with my next order, but when I made a new order, I only got the dust bag for that order. It was so annoying to have to keep talking to the customer service person and not get any help, just excuses. This is not okay, especially from a brand that's supposed to be high-end. It's obvious they care more about their rules than making customers happy, which is really disappointing. Overall, a really bad and unsatisfactory experience with this brand that has left me very unhappy.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Ripped after two months

    My bag from this company ripped after just two months of using it. I reached out to customer service, but they wouldn't fix it or give me a new one. I can't believe it, especially with how much I paid for the bag.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cross body bag with faulty buckle

    I've been a loyal customer of this brand for a long time now, buying a lot of stuff for myself and as gifts. But my recent customer service experience with them was really disappointing. I contacted them about a cross body bag with a messed up buckle that kept coming undone and falling off, so I couldn't use it properly. They got back to me pretty quickly, which I appreciated, but in the end they said they couldn't help me, even though I offered to pay for the fix. Instead, they only offered me a 20% discount on my next purchase, which didn't really fix the issue I had. It's frustrating to find out that they only offer help for products bought in the last year, because sometimes you need help after that time. So, now I'm looking for a new brand to meet my needs.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Bag not received

    Honestly, I gotta say my experience with this company has been super frustrating. I ordered a bag and never got it. When I contacted customer service, all they did was say sorry for the inconvenience. They didn't offer any solution, and I was left with nothing. I was hoping for better from a company like this.


Others also viewed