All reviews of Crystel Ratke
Review about: Mz Wallace
Tote bag purchase
So, I bought this tote bag online and man, was I bummed when I got it and it was all used up and damaged. Like, there were obvious signs of wear and tear – torn plastic, scratches like it got dragged on the road or something. And they didn't even bother to put protective wrapping on the zipper pulls, what's up with that? When I reached out to customer service, they told me they'd send me a replacement real quick, but it's been a week now and still no new bag or tracking info. Dealing with customer service has been a pain, with them taking forever to reply to my emails or calls. Feels like I'm talking to robots who couldn't care less about my problems. This whole thing has left a bad taste in my mouth, definitely not shopping from them again.