G. Gusikowski

This company is such a nightmare to deal with, eh! I ordered a Suzy Levian necklace, and it's been lost in transit for weeks, bud. They've been no help at all, just telling me to sit tight for 20 days before they even start looking into it. And when they finally do investigate, they take their sweet time, eh. They use this cheap shipping method, Smartpost by FedEx, which clearly shows they don't give a hoot about the quality of service they provide. They don't offer any solutions or ways to fix the situation, showing a complete lack of responsibility, eh. Save your money and shop elsewhere, like Gilt, there are better options out there, trust me.

I've been a loyal customer of this brand for a long time now, buying a lot of stuff for myself and as gifts. But my recent customer service experience with them was really disappointing. I contacted them about a cross body bag with a messed up buckle that kept coming undone and falling off, so I couldn't use it properly. They got back to me pretty quickly, which I appreciated, but in the end they said they couldn't help me, even though I offered to pay for the fix. Instead, they only offered me a 20% discount on my next purchase, which didn't really fix the issue I had. It's frustrating to find out that they only offer help for products bought in the last year, because sometimes you need help after that time. So, now I'm looking for a new brand to meet my needs.

Eh, I just gotta say, that fancy "high-quality" clothing I bought? Total waste of cash, eh. The stitching fell apart after one wash, and the material was cheap and scratchy, eh. Plus, the prices were way too high for such lousy stuff. When I tried to speak up and complain, they were rude, disrespectful, and didn't take responsibility at all, eh. Clearly, they care more about their money than making customers happy, so I won't be going back there, eh. Save your money and find somewhere else to shop, eh.