Lelo Reviews
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Recent order satisfaction
I've been a customer with this company for so many years now, and I gotta say, the quality of their products never lets me down. The toys I've bought have always held up well and lasted me a good while, which really says something about the care and materials they use. Just the other day, I had a little hiccup with my order. But when I reached out to customer service, they were on it right away. They switched up the color of the product no problem and had it to me in just 3 days. Their team's efficiency and professionalism really blew me away, and I'm super happy with how they handled everything. In the end, I'm a satisfied customer once again, thanks to their top-notch service and products.
Warranty claim assistance
My favorite toy stopped working after 3 years, so I contacted customer service for help. Valerija was amazing throughout the whole process. She helped me with registering my product, guided me through filing a warranty claim (which Lelo offers for 10 years!), and personally took care of the claim every step of the way. Having someone like her to help with the problem made everything easy and stress-free. I also really appreciate the generous 50% discount on my replacement toy. I've been a loyal customer of this brand since 2020 and have even given their products as gifts to friends, who all love them. Thank you, Valerija, and a big thank you to the brand for the incredible customer service!
Various toys for personal pleasure
I recently splurged on some personal pleasure toys, and let me tell you, they have been absolutely amazing. The big massage wand in a cool turquoise is super strong and gives intense sensations. The medium wand in a striking blue is great for focused stimulation, and the G-spot vibrator in a daring purple hits all the right spots. All of them are top-notch quality, with batteries that last long and waterproof features that make them easy to keep clean. Even after using them for six years, they still work perfectly without any signs of wear. I am so happy with my purchase and would totally recommend these toys to anyone looking to spice up their bedroom fun.
Luxury pleasure products
Eh, as someone who's been using fancy pleasure products for a while now, I gotta say, my time with this company has been amazing. Their stuff is top-notch - super quality, great design, and works like a dream. I've never had any big problems with anything I've bought over the years. And when I did have to return something during the warranty, the customer service folks were quick to help me out and made the replacement process easy peasy. Ivan, especially, really stood out as someone who went the extra mile to make sure I was happy.
My recent purchase
Just gotta say, the customer service at this place is amazing! I got to chat with such a sweet person who really went out of their way to help me. Their focus on the little things and eagerness to assist was really something. I felt like they truly cared about me as a customer and the whole experience was just awesome. I highly suggest checking out this place for all your "toys" 😉
Vibrator with 1-year warranty
My device just stopped working, but thankfully I had a 1-year warranty. I reached out to customer support and they were super quick in sending me a replacement. It totally lifted my spirits, and I'm so thankful for the speedy service. The vibe itself is top-notch, and the videos from the brand are really steamy and fun. Plus, the packaging is so nice and chic, which just adds to the whole vibe of using the product. I definitely recommend this brand to anyone who wants a trustworthy and enjoyable experience.
Exquisite products
Oh gosh, let me start by saying how amazing the products from this company are. They're top-notch quality, super stylish, and just so enjoyable. I've been a fan for years and I can say for sure that their products never let me down. The customer service is great too, always there to help and really attentive. And don't even get me started on their warranties - they really back up their products. Believe me, once you give their stuff a try, you won't want to shop anywhere else.
Replacement Product Assistance
I reached out to customer service the other day for help with a replacement product, and I gotta say, I was blown away by the service. The rep, Katarina, was super helpful and kept me in the loop every step of the way. She gave me some great tips on sending back the old product and even set up the pickup for the new one, which arrived at my door the next day. My only little tip for improvement would be suggesting to print the DHL files on one side instead of two.
2 products
I ordered 2 cool things, but only 1 showed up. The support team was amazing and helped me out quickly. Big shout out to Monika for being a lifesaver! She fixed the issue really fast and even refunded me for the missing item. Then, like magic, the 2nd thing showed up at my door right after that. Thanks a lot!
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Various toys for personal plea
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