Lelo reviews

In our line of work, customer service is key. I ran into a small problem with my purchase, but the people at this store were on the ball and fixed everything right away. Their friendly and fast service made a big impression on me, and I'm grateful for how smoothly everything turned out. Good customer service like that is hard to find these days, so props to them!

My time with the Ora 2 vibrator was really disappointing. I was hoping for something amazing, but instead, it was frustrating and just not good. The design is boring, the battery dies quickly, and it's so loud! I wouldn't suggest this to anyone wanting a good time.

The products and services from this company were just terrible. Despite being fancy and expensive, the quality was really not up to par. The power of the first product couldn't be increased at all, and the second product came with a small bag that it couldn't even fit into properly, along with a "universal charger" that barely fit in at all. The instructions didn't mention important electrical info that should have been there. When I contacted customer service about these problems, they were dismissive and said no one else had complained. Not caring about customer satisfaction is just not right, especially when it involves potentially dangerous electrical parts. The second product also had a faulty "down" button that made it randomly turn off at bad times. I was very disappointed with the products and the terrible customer service I got after spending over £200.

I found the website navigation to be really tough. After lots of searching, I finally found what I was looking for - a set of silicone Ben wa balls. But the silicone material broke pretty fast, which was a letdown. I tried to find replacement parts on the website, but they were not available. It's not just about the product quality, it's also not good for the environment and feels like a waste.

I just went through the warranty process for my product and it was honestly super easy and smooth. I got my replacement Loki Wave in just ten days after starting the warranty claim. I was pleasantly surprised that I didn't have to deal with returning the old device, I just had to take it apart for battery recycling. Nika, the customer service rep, was really helpful and provided excellent service the whole way through. I'm really happy with how everything turned out and I'm stoked to have my new Loki Wave. Thanks for the awesome service!

The customer service at this store was awesome – super quick and easy to talk to. I was so happy with how fast they helped me out and fixed my issue. The new product I got was really top-notch and came right away. I’d definitely tell others to check out this store for their amazing service and great products.

Hey, so I bought a silicone vibrator from Lelo not long ago, and it ended up getting lost during delivery. Thankfully, the team was on it and managed to track it down super quickly so I could get it. I was pretty anxious about not getting it since it was a pricey little toy. The customer service was really helpful and made sure to keep me updated on everything. I really appreciate their quick and dedicated work in sorting out the problem.

I just bought a really good product from this company and I have to say, I'm really impressed with the whole experience. The product I got was even better than I expected and the quality is amazing. And the customer service was just fantastic. The staff knew their stuff, was really friendly, and did everything they could to make sure I was happy. I definitely recommend this company to anyone looking for top-notch products and great customer service.

Just gotta say, the customer service at this place is amazing! I got to chat with such a sweet person who really went out of their way to help me. Their focus on the little things and eagerness to assist was really something. I felt like they truly cared about me as a customer and the whole experience was just awesome. I highly suggest checking out this place for all your "toys" 😉

I've been a customer with this company for so many years now, and I gotta say, the quality of their products never lets me down. The toys I've bought have always held up well and lasted me a good while, which really says something about the care and materials they use. Just the other day, I had a little hiccup with my order. But when I reached out to customer service, they were on it right away. They switched up the color of the product no problem and had it to me in just 3 days. Their team's efficiency and professionalism really blew me away, and I'm super happy with how they handled everything. In the end, I'm a satisfied customer once again, thanks to their top-notch service and products.

Oh man, let me tell you, this thing has totally changed the game in the bedroom! It's sleek, well-made, and provides an unbelievable amount of pleasure. My partner and I have been absolutely amazed by how good it works. The customer service was top-notch and the whole experience was just incredible. I definitely suggest getting this if you want to add some excitement to your love life.

I couldn't decide which prostate toy to buy, eh. I checked out some reviews online, but they were all saying different things, you know? I kind of wanted to get them all, but money is tight, right? I was really torn between Hugo 2 and Loki Wave 2. So, I decided to contact the experts at the store, eh. They were so helpful and really knew their stuff. They ended up helping me pick out both toys in the end. Now I'm just patiently waiting for the delivery truck to show up, eh!

My device just stopped working, but thankfully I had a 1-year warranty. I reached out to customer support and they were super quick in sending me a replacement. It totally lifted my spirits, and I'm so thankful for the speedy service. The vibe itself is top-notch, and the videos from the brand are really steamy and fun. Plus, the packaging is so nice and chic, which just adds to the whole vibe of using the product. I definitely recommend this brand to anyone who wants a trustworthy and enjoyable experience.

My favorite toy stopped working after 3 years, so I contacted customer service for help. Valerija was amazing throughout the whole process. She helped me with registering my product, guided me through filing a warranty claim (which Lelo offers for 10 years!), and personally took care of the claim every step of the way. Having someone like her to help with the problem made everything easy and stress-free. I also really appreciate the generous 50% discount on my replacement toy. I've been a loyal customer of this brand since 2020 and have even given their products as gifts to friends, who all love them. Thank you, Valerija, and a big thank you to the brand for the incredible customer service!

I bought something from this company recently and gotta say, it wasn't the best experience. The product itself is okay, but I've had some issues with it that have me doubting the brand's reliability. And their customer service? Well, it definitely fell short of what I was hoping for. My order didn't show up, and no matter how many times I tried to reach out, I never got a response. That lack of support just ain't right and now I'm just feeling annoyed and let down.

Oh gosh, let me start by saying how amazing the products from this company are. They're top-notch quality, super stylish, and just so enjoyable. I've been a fan for years and I can say for sure that their products never let me down. The customer service is great too, always there to help and really attentive. And don't even get me started on their warranties - they really back up their products. Believe me, once you give their stuff a try, you won't want to shop anywhere else.

The customer service team quickly fixed a problem with my address on my order, which could have caused delivery issues. They were really fast and helpful in dealing with it, showing great service. I totally suggest this company because they are professional and really care about making customers happy.

Eh, as someone who's been using fancy pleasure products for a while now, I gotta say, my time with this company has been amazing. Their stuff is top-notch - super quality, great design, and works like a dream. I've never had any big problems with anything I've bought over the years. And when I did have to return something during the warranty, the customer service folks were quick to help me out and made the replacement process easy peasy. Ivan, especially, really stood out as someone who went the extra mile to make sure I was happy.

I'm pretty bummed about my recent purchases from this company. I've had a bunch of stuff break down on me within the first year of buying them. One time, even though I asked for a warranty repair in time, I never got a shipping label to send my device back. Super frustrating not being able to get any help from them. It's really put me off buying from them again. And then, another thing I bought went kaput just after a year, but I didn't realize how bad it was until later.

I just had a problem with something I bought that came all messed up in the package. I've been buying from them for a long time and never had any issues before, so I was pretty bummed out about it. But their customer service team was on top of it right away! They sent a courier to pick up the broken item and shipped me a new one super quickly. I asked for a different product and they were totally cool about it, didn't charge me anything extra. All in all, their customer service was amazing.