Trenton Walker

The products and services from this company were just terrible. Despite being fancy and expensive, the quality was really not up to par. The power of the first product couldn't be increased at all, and the second product came with a small bag that it couldn't even fit into properly, along with a "universal charger" that barely fit in at all. The instructions didn't mention important electrical info that should have been there. When I contacted customer service about these problems, they were dismissive and said no one else had complained. Not caring about customer satisfaction is just not right, especially when it involves potentially dangerous electrical parts. The second product also had a faulty "down" button that made it randomly turn off at bad times. I was very disappointed with the products and the terrible customer service I got after spending over £200.