A. Senger

I had a frustrating time trying to return a product I bought from them. I had to chat with 4 different folks just to finally get a label sent to me by email for the return. The first person I talked to couldn't manage to create the label and sent me over to the sales/returns team. But, guess what? Sales told me they don't handle returns and directed me to Technical Support. When I got to Technical Support, they weren't much help either and kept putting me on hold a bunch of times. It was a real hassle and I was pretty bummed out by their customer service. It's too bad since their product is actually pretty good, but the lack of proper support seriously blemished my whole experience.

Oh gosh, let me start by saying how amazing the products from this company are. They're top-notch quality, super stylish, and just so enjoyable. I've been a fan for years and I can say for sure that their products never let me down. The customer service is great too, always there to help and really attentive. And don't even get me started on their warranties - they really back up their products. Believe me, once you give their stuff a try, you won't want to shop anywhere else.