iRobot Reviews
Reviews (19)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Smart robot vacuum
I just got a smart robot vacuum, and I must say, it's been doing an amazing job! It cleans efficiently and moves around my house with ease. The scheduling option has been a game-changer for me, I can set it to clean even when I'm not around. Plus, the app is super easy to use and keeps me updated on its cleaning progress. I'm really happy with my purchase and would definitely recommend it to anyone in need of a convenient cleaning solution.
Recent upgrade to newest model.
We've been using this product for about three years now and just recently got the newest model. Overall, we've found it to be pretty dependable, although we do run into some occasional problems with the mapping. The camera feature that takes pictures and identifies obstacles is really cool. Even though we mostly really like the product, there are times when it takes longer than we'd like to finish tasks.
Recent upgrade from a 692 to an i5
I switched from the 692 to the i5 because the 692 was just too intense. I thought the i5 with basic mapping would be an improvement, but it turned out to be pretty unreliable. The feature for saving maps to history never seemed to work right. The customer support team was quick to respond, but they kept asking for more details and suggested trying a different WiFi network, even though the one I have works great for all my other devices. It was frustrating, I really miss my 692.
Bot Vacuum
After dropping $800 on a bot vacuum that promised to be a game-changer, I was let down big time. The start button crapped out in under two years and the tech crew said it was some unfixable software glitch. I barely even used the thing and took good care of it, but it became useless. Not only did it have a super short life span for something so expensive, but the customer service folks wouldn't replace it since it was out of warranty. Total waste of cash on what ended up being straight-up junk.
Troublesome return process
I had a frustrating time trying to return a product I bought from them. I had to chat with 4 different folks just to finally get a label sent to me by email for the return. The first person I talked to couldn't manage to create the label and sent me over to the sales/returns team. But, guess what? Sales told me they don't handle returns and directed me to Technical Support. When I got to Technical Support, they weren't much help either and kept putting me on hold a bunch of times. It was a real hassle and I was pretty bummed out by their customer service. It's too bad since their product is actually pretty good, but the lack of proper support seriously blemished my whole experience.
Dark carpet sensor problem
I had an issue with my robot not being able to detect dark carpets properly, so I decided to contact customer service for some assistance. I was really hoping they would give me some advice or a fix, but all they suggested was to purchase a new model. I mean, come on, that doesn't really address the problem! I was not happy at all with their lack of support.
Vacuum purchase
I recently bought a vacuum from this company and unfortunately, it was left on my front porch and got stolen. It wasn't completely their fault, but I was really surprised by the lack of follow-up and customer service afterwards. When I first called, I had to wait over an hour to talk to a guy named "George," and now every time I call back, they keep transferring me to him. It's been really slow trying to get approval for a refund or replacement, with no updates from the company. Now, I have no choice but to get my credit card company involved to fix this. Overall, I'm really let down by the customer service I've received from this company.
Roomba i7 and Braava jet
I recently bought this robot vacuum and mop from a company, and let me tell you, it's been a complete disaster. Both devices struggle to get around even the simplest rooms without any obstacles. I tried reaching out to customer service a few times, but they weren't much help. They just kept blaming the issues on where I put the charging dock, even though moving it didn't fix anything. I suggested sending a bug report to the developers to fix the software problems, but they said no. It's obvious that this company cares more about money than giving customers a product that actually works.
Garbage Products & Customer Service
I just want to say how upset I am with the products and customer service I got. The products are totally not up to standard and the customer service is basically non-existent. It felt like I was chatting with a robot, not a real person, whenever I tried to get help. My concerns were totally ignored and not dealt with properly. Dealing with a company that doesn't care about their customers is so annoying. Save yourself the trouble and don't go near this brand.
Roomba i8+ purchase
I bought a robot vacuum that also mops from this company not long ago. My order came, but it was missing some important parts for the mopping part to work right. I tried to contact customer support right away, but I didn't hear back for a whole week. Finally, when they did reply, they asked me for info I had already given them. Even after calling twice and sending lots of emails, my problem wasn't fixed quickly or well. This bad customer service really affected how I felt about the company.
Vacuum cleaner disaster
My vacuum cleaner has been a total disaster from the start, eh! It's broken down three times already, and every time I've had to deal with the worst customer service ever. The latest incident was a total nightmare - they sent me back a broken vacuum after supposedly fixing it. They made me take the darn thing apart and waste 20 frustrating minutes trying to troubleshoot the same problem. Do yourself a favour and steer clear of this vacuum at all costs, eh!
Extended warranty
I just gotta say, I'm so frustrated with the customer service team. I was on hold for what felt like ages, only to talk to someone who didn't seem to know what they were doing. I needed to extend my warranty, which I had gotten a reminder about just days ago. It blows my mind how the rep couldn't just point me in the right direction right off the bat. It's not cool to have customers go through all that hassle and get such lousy service.
Vacuum connectivity issue
I recently bought a new vacuum from this company and ran into a big problem when I tried to hook it up to the app. I've reached out for help from customer service and tech support multiple times, but haven't gotten any useful advice. It's frustrating that even after trying all the suggestions on their website and from other users, I still can't fix this issue. It's disappointing to spend money on a product that doesn't work like it's supposed to.
Review with most votes
Recent upgrade to newest model
Read on