Eryn Muller

I was pretty happy with the product while it was under warranty, but man, the customer service was a real letdown. It took them four whole working days to get back to me for technical support, which is just not cool. On top of that, they didn't give me enough info to help me make decisions. When the warranty was up, they asked me to send my robot in for assessment without telling me how much repairs might cost, and it ended up being really expensive. They didn't even have a price list available, so I couldn't prepare for any surprise bills. To be honest, I don't think the pricey product was worth it in the end, and I've definitely learned my lesson to always check that customer service is top-notch before splurging on something big like this.