Mariana Lesch

The robot vacuum is actually really good, but man, dealing with customer service has been a huge letdown. When something goes wrong with the vacuum, it feels like forever before we hear back from them. And when we do finally get a response, they're basically just making educated guesses about what's wrong and suggesting we buy new parts that don't even fix the problem. It's cost us a bunch of money on stuff we didn't need. We might just go with a different brand next time.