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Sabrina Klocko

Reviewer since Apr 2024

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Vacuum purchase

Review about: iRobot

6.0
Overall Rating
Would buy here again
No

I recently bought a vacuum from this company and unfortunately, it was left on my front porch and got stolen. It wasn't completely their fault, but I was really surprised by the lack of follow-up and customer service afterwards. When I first called, I had to wait over an hour to talk to a guy named "George," and now every time I call back, they keep transferring me to him. It's been really slow trying to get approval for a refund or replacement, with no updates from the company. Now, I have no choice but to get my credit card company involved to fix this. Overall, I'm really let down by the customer service I've received from this company.

Detailed Ratings

Order
8.0
Service
4.0
Price
6.0
Delivery
6.0
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1 reviews

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