EdenFantasys - Overall Rating based on 23 reviews
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Intimate accessory
I bought a personal item from this online store recently and I gotta say, the customer service was top-notch. The person I talked to really went out of their way to fix my problem quickly and efficiently. They not only solved the issue in a few emails, but they also made me feel like they truly cared about my concerns. I really value the great service I got and I applaud the company for going above and beyond for their customers.
Quality products
I just bought some really good stuff from this website, and I gotta say, I was pretty happy with what I got for the price. The stuff was really nice quality and I was impressed with the whole thing. The only problem was that the package showed up all messed up and some of the stuff inside was broken. I got in touch with customer service, and they were super nice and helpful. They sent me a replacement right away and sorted everything out. Their customer service was really good, and I liked how quickly they dealt with the issue.
Lingerie purchase
When my package showed up at my door all returned, I was pretty bummed out. But let me tell you, Carmen from customer service was amazing to deal with. She got back to me super quick and her upbeat attitude made everything easier. I can't thank her enough for being so professional through this whole thing.
Recent toy purchase
I had an issue with the toy I bought, but chatting online with Carmen was a total game-changer. She was awesome and really went the extra mile to help me out. Carmen's help totally made my day, and I was super happy with her recommendations for other products too.
Defective toy replacement
Just wanted to share that I had a little problem with a toy I bought from this company - it broke after only using it three times. But the good news is, I reached out to their support team and Carmen got back to me right away. She said she'd send me a new one as a replacement. I gotta say, I was really happy with how well they took care of me and how quick they were to help out.
New “equipment”
When I went on the website, I was blown away by all the different products they had. It was like a candy store but for grown-ups, with all kinds of classic stuff and some more daring things that caught my interest. So, I decided to chat with customer service and that's how I met Carmen. Let me tell you, Carmen is not only super smart but also really friendly and helpful. She patiently answered all my questions and even gave me some great tips and suggestions that I hadn't thought of. Thanks to Carmen, I felt more comfortable trying out some new things and pushing my limits a little. The ordering process was easy and smooth, and now I can't wait for my package to arrive.
Vibrating dildo
I bought a vibrating dildo from this site not too long ago and at first, I was really happy with it. But after using it a few times, I noticed that the vibrations weren't as powerful as they were at first. I was worried that maybe I got a defective product, so I decided to contact customer service for help. To my surprise, they got back to me right away and gave me some solutions to try. They walked me through some troubleshooting steps and even offered to send me a replacement if needed. I was really impressed by how quickly and efficiently they handled my concerns, and it made me feel like they really care about keeping customers happy.
Stolen parcel issue
I recently contacted customer service about a package that was stolen. I was so upset to see that my order was missing, but when I got in touch with them, Lars, a customer service rep, replied quickly and efficiently. He promised to send a replacement right away, and true to his word, the new package arrived within a week. I was really impressed with how fast everything was sorted out and thankful for the help I got. I definitely suggest shopping here because of their awesome customer service.
Vibe replacement
I was so happy with how fast and helpful the service was when I had to replace a faulty vibrating wand. The customer service folks were really nice and fixed my problem right away, no sweat. I really value how good they are at their job and how much they care about making sure customers are happy.
Customer service experience
I can't even begin to tell you how awesome the customer service was that I got recently. When I had a question and reached out, they were top-notch in how they helped me. This one rep, I didn't catch their name, really went above and beyond to make sure all my concerns were taken care of and that I had all the info to make a good choice. Their knowledge, patience, and willingness to help really stuck out and made my shopping trip so great.
Defective product issue
I had a bit of a problem with something I bought from this seller. I've been buying stuff from them for years with no issues, so I was pretty bummed when one of the items I ordered had a problem. But I have to say, their customer service team was awesome. I got in touch with them easily through text, and within an hour, they had sorted out the problem. They admitted that there was probably a mistake in manufacturing the product, and they let me choose between getting store credit or a replacement. And on top of that, they gave me some extra store credit as a sorry for the hassle. Their customer service totally blew me away - probably the best I've ever experienced.
Shipping upgrade
I just bought something online and totally forgot to pick the faster shipping option. But then I remembered I needed it for a special event coming up. I contacted customer service to see if I could upgrade my shipping, and it was so easy. It cost a bit extra, but it was totally worth it to make sure I got my order on time. Carmen, the customer service rep, was amazing. She was professional and got everything sorted out quickly. Dealing with her made the whole thing super smooth and stress-free.
Toy help
I was so surprised when someone actually answered my question! I was struggling with a beginner toy and their help was awesome. Thanks a lot for your assistance, it really made a difference!
Adult toys
I've been shopping at this store for a long time, and I've always been happy with the products I get. They always package things discreetly, which is great for me. In my last order, a small toy was missing, but when I reached out to customer service, they told me it was on back-order and gave me a credit right away. I really liked how fast and helpful they were in solving my problem. Overall, I'm happy with my shopping experience and can't wait to buy more stuff in the future. I really love playing with these toys, they're the best!
New toy replacement
Hey, I recently got this really cool new toy from EdenFantasys, and it's awesome! My old one broke, so I reached out to them. Even though the warranty had expired, they still sent me a replacement for free! I really enjoy shopping from them, especially during the pandemic because they have such a great selection of products. Big thanks to EdenFantasys!
Variety of toys
OMG, EdenFantasys is, like, the best place ever! They have so many different toys for guys and girls. The prices are pretty good, but sometimes the really good quality stuff can be a bit pricey. But it's totally worth it for the vibes they give off, you know? Plus, the staff is amazing. Carmen helped me with a replacement and she was so nice and caring. She made sure everything was sorted super quick and I got my replacement in no time! She's probably super hot in real life, just sayin.
Lingerie purchase
I just bought some new lingerie and totally spaced on using a promo code when I checked out. But shoutout to Carmen in customer service - she hooked me up real quick and got my discount refunded back to my card in less than a day. I was super impressed by how helpful and nice she was, and it's interactions like this that make me wanna keep shopping with them again and again.
I bought a doodad
This place has the best customer service, eh! I needed some help figuring out how to use my doodad, and they helped me right away and were super nice about it. I felt like they really cared about helping me out and making sure I was happy with my purchase, you know?
Vibrating rechargeable toy
I bought this toy, but it wouldn't stay charged for more than a few minutes. I decided to contact customer service for some help. I gotta say, I was pretty happy with how fast they got back to me and how well they dealt with my problem. They gave me some stuff to try, but it didn't work, so they sent me a new toy right away. I was really pleased with the help I got and just wanted to shout out the great customer service team for being so awesome. Thanks a bunch!
Customer service, email response, professional, kind
I recently had the pleasure of experiencing top-notch customer service from this online store. When I sent an email with a question, Carmen got back to me right away. She was super helpful and friendly in all her responses. Carmen made sure to fix my issue quickly and efficiently. Her professionalism and kindness really made the whole experience great. She was easy to talk to and made me feel at ease. Big thanks to Carmen for her fantastic customer service!
Review with most votes
Customer service, email respon
I recently had the pleasure of experiencing top-notch customer service from this online store. When I sent an email with a question, Carmen got back to me right away. She was su... Read onBy: Ferne Kub