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Expedited shipping order
I recently ordered something I really needed right away and paid extra for fast shipping. But here's the kicker - I never got an email confirming my order. When I contacted customer service, they said my item was being processed and shipped. But when I asked for tracking details, they went MIA. Eventually, I found out my item was on hold, and let me tell you, I was not pleased with the lack of info and communication from the company.
Kenzzi
As a savvy shopper, I gotta say my experience with this product was a huge letdown. I thought the Kenzzi device was gonna be a game-changer, but once I got it, I realized it just wasn't cutting it for me. So, I followed the steps to return it like the company said. I packed everything up real good in one box, paid for shipping to send it back, and off it went. After a couple of weeks passed, I still hadn't seen my refund or heard a peep from the company. When I reached out to customer service, they tried to tell me they only got bits and pieces of the product back, even though I know I sent it all back together with a tracking number. It's frustrating to feel like your money's being taken and not getting any sort of fix for the problem.
Kenzzi order delayed
I ordered a Kenzzi product about a month ago and I'm still waiting for it to arrive. I've been emailing them a lot asking for a tracking number, and I finally got one. But, after three weeks of not seeing any updates on the tracking, I found out that they didn't even send the product through the postal agency. I've sent so many emails, but all I get back are vague promises to check on the issue. I told them how unhappy I am, but they don't seem to care. I even asked for a refund, but they said no. I really recommend not buying anything from this company.
hair removal device
I ordered a hair removal device three weeks ago and still haven't heard anything about when it's going to arrive. The website said it would only take 3-5 days for shipping, but it's been way longer than that and I haven't gotten a single email from them. This whole situation is really frustrating and I'm not happy with their customer service at all. I definitely wouldn't suggest buying from this company if you expect your stuff to show up on time and want to be kept in the loop about what's going on.
Hair removal device
So, you know, I got this hair removal thing, eh? And, like, it didn't even work, you know? I was so pumped to try it, but it was a total bust. And then when I tried to get my money back with their "money-back guarantee," it was just a big mess, eh. They found all these ways to not give me my money back. It's so unfair, and I feel like I totally wasted my money on this useless thing, you know?
Delayed delivery and unexpected import taxes
Hey there, just wanted to share my experience as a customer who ordered from Kenzzi. I gotta say, it was pretty frustrating dealing with the delays in delivery and having to pay unexpected import taxes. I waited patiently for over two months, and then out of the blue, DHL sends me an email saying my package is on its way but I gotta shell out some serious cash for taxes. Like, what?! Nobody told me about this beforehand, so you can imagine my surprise. When I tried to talk to DHL about it, they basically said it wasn't their problem and to talk to Kenzzi. Problem is, I've tried contacting Kenzzi before and never got a response. Plus, the lack of updates on my shipment just added to my annoyance. Waiting for so long for my order, only to get hit with unexpected fees, left me feeling pretty disappointed. This whole experience has definitely made me question Kenzzi's business practices.
My awesome results
That's so cool! I came across some Tiktok videos and figured, why not give it a try? I started noticing a difference after a while and now I'm totally into it. It's almost like magic, but you have to keep at it. I have way less hair now and it's incredible. It can be a bit pricey, but it's definitely worth it. I've been telling all my friends about it, for sure.
Dissatisfactory purchase experience
My recent purchase was a total letdown because the product didn't work like it was supposed to. When I reached out to customer service, they were not helpful or professional. I thought I could easily get a refund within the 90-day guarantee, but it ended up being a long process and my request was denied in the end.
Kenzzi order
I'm really frustrated with the customer service and product quality I received. I bought something on Black Friday, and it arrived fast, but it was defective. I've been trying to reach out via email and there's been no response, and they don't even have phone support. I'm going to have to take this up with my bank to get a refund.
Acne and age spot treatment
I just got this acne and age spot treatment from this company, eh, and had a bit of a hiccup with some missing bits in my order. I got in touch with their customer service team, and they sorted it out in the end, so all good, eh. It did take a bit longer than I thought, but now I have the full product and fingers crossed it works as expected, eh. I've already seen some changes in my skin since using it once a week, and even got some nice comments about my skin, which is awesome, eh. In general, I'm happy with how things turned out, for sure.
Hair removal unit purchase
Oh man, don't even get me started on this company! Last year I splurged on a new hair removal gadget and man, what a flop. I was all hyped up to give it a whirl, but guess what? It was a dud. No matter what I did, it just wouldn't power up. I reached out to them countless times to ask for an exchange or refund, but it was like talking to a wall. No response at all! They've had my cash for ages and still no working device. Customer service is a total joke and I feel like I just wasted my money.
Influenced by influencers
I bought something after seeing all those social media influencers talking about it back on February 20th, but I still haven't heard anything about my order. I sent an email on February 27th asking about it, but I haven't gotten a response yet. It's kind of disappointing that it's taking so long to hear back from them - good communication is super important for keeping customers happy. I should have listened to those reviews that mentioned stuff like this happening before, but I'm still holding out hope that my order will show up soon. I'll update my review depending on how things turn out.
Hair removal device
I'm pretty upset about my experience at this place. The customer service is terrible - they didn't even bother to reply to any of my emails about my order. To make matters worse, I used a pay-in-four company for payment, and now I can't even dispute the charge. It's a total scam!
Contact information for Kenzzi
Hey, does anybody have the contact info for that company? I did some work for them and now they're totally ghosting me! I left a review, but now they're asking for more details. Like, seriously? Are they trying to dodge payment or what? Save your cash and steer clear of this sketchy company!
Faulty product and poor customer service
I was really excited after seeing all the buzz on social media about this product, but my experience turned out to be a total nightmare. I bought it back in November, and now it hardly even does the job. It's leaving weird marks on my skin and I don't feel comfortable using it anymore. I've been reaching out for a refund for over 2 weeks now, but they just keep pushing me to accept a replacement that I don't even want. Their customer service is just awful, and it seems like they couldn't care less about sticking to their money-back guarantee. Do yourself a favor and steer clear of this company!
IPL device, expensive, shipping issue, customer service problem, frustration
My experience with the company was pretty disappointing. I came across a recommendation from someone I follow online and thought I'd treat myself to an IPL device as a Christmas gift. The problem started when I tried to make the purchase on their website and it wouldn't let me because of my location in South Africa. After reaching out to customer service and finally managing to place my order, the device somehow got sent to the wrong address in Hong Kong. I tried to sort it out with Kenzzi, but all I got were delayed responses, unhelpful replies, and they even refused to give me a refund for their mistake. It was frustrating and I felt like I got ripped off for a lot of money because of their lack of responsibility and how poorly they handled the whole thing.
Late delivery Christmas gift
I ordered a Christmas gift back in November, and I paid extra for speedy delivery, eh. But, lo and behold, it's now January and the dang thing still hasn't shown up! I reached out to customer service two weeks before Christmas, and they insisted that the courier had dropped it off already, but they were dead wrong. Now, the tracking says it's chilling at the 7th hub of some partner. I've sent heaps of emails, but the customer service team has gone silent on me, eh. Honestly, I'd steer clear of this company, or at least do some serious checking of the reviews before pulling the trigger on a purchase.
Still waiting for a response
I've been waiting forever for a response from this company. It's so annoying to have to constantly bug them for info about my order. I've been patient, but now I'm fed up. I want this issue sorted out ASAP.
Hair removal device malfunction
The hair removal device I bought from this company is not working properly right out of the box, eh? I've tried everything to get it to turn on, but it's a no-go. I've been trying to get in touch with customer service through email, but all I've gotten back is a generic reply saying they'll get back to me soon. Getting pretty frustrated with the lack of help, so now I'm thinking of reaching out to my credit card company to see if I can get a refund, eh? It's really disappointing to feel like I've been taken for a ride by this company, you know?
Hair removal device purchase
My experience with Kenzzi was amazing from beginning to end. I got a notification that my package had arrived, but I couldn't find it anywhere. So, I reached out to customer service right away and got a response within an hour. The person, Toni, was super helpful and quick. Soon enough, my package showed up in my mailbox in less than 12 hours. Toni's communication was speedy, clear, and made sure I got my order on time. She even checked in a few days later to see if I was happy with the product. The product itself arrived in just 4 days at my place in Denver, and it's already starting to work well. I'd definitely recommend Kenzzi after this great experience.
About Kenzzi
Kenzzi is a company known for specializing in at-home IPL (Intense Pulsed Light) hair removal devices. Their products are designed to offer a convenient and efficient solution for long-term hair reduction, catering to consumers seeking professional-grade results outside of a clinical setting. The brand markets itself on the promise of bringing salon-level technology to the comfort of one's home, emphasizing safety, ease of use, and effectiveness. Kenzzi's history, while not extensively documented in public records, points to its relatively recent emergence in the beauty and personal care industry, aligning with the rising trend of at-home beauty treatments. Their marketing efforts have notably leveraged social media and online platforms to reach a global audience, capitalizing on the growing consumer desire for self-care technologies.
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Categories Kenzzi
Online shopping | Personal care
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Seite online seit: November 12, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
Still waiting for a response
I've been waiting forever for a response from this company. It's so annoying to have to constantly bug them for info about my order. I've been patient, but now I&... Read onBy: kraig