Jacey Aufderhar

I ordered a Kenzzi product about a month ago and I'm still waiting for it to arrive. I've been emailing them a lot asking for a tracking number, and I finally got one. But, after three weeks of not seeing any updates on the tracking, I found out that they didn't even send the product through the postal agency. I've sent so many emails, but all I get back are vague promises to check on the issue. I told them how unhappy I am, but they don't seem to care. I even asked for a refund, but they said no. I really recommend not buying anything from this company.