ITEAD - Overall Rating based on 20 reviews
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New smart home devices
Hey, so I recently picked up some new smart home gadgets, and let me tell you, they are awesome! They perform really well, and I enjoy having them in my room. However, when it comes to customer service, delivery, and shipping, it's a different story. The delivery cost was way too high, and it's taking forever to get here. The tracking number on the website isn't even accurate, and when I reached out for assistance, the customer service wasn't very helpful in figuring out where my package is. Pretty disappointing, to be honest.
ZBMINI product inquiry
I had some questions about the ZBMINI product and reached out to ITEAD for help. They were super quick and provided top-notch support through email and on their forum. The folks there were really professional, knew their stuff, and were super friendly. They answered all my questions right away and were really helpful. I'm really grateful for their awesome customer service.
Replacement sent after lost package
I had a fantastic experience with their customer service team. When my package got lost during delivery, they quickly sent me a replacement without any issues. I really admire how they take the initiative to ensure customers are happy. Thank you for going the extra mile to fix the problem.
Smart home devices
I bought some smart home gadgets from you guys not long ago and it's been a bit of a letdown. Another company shipped their stuff to me quicker even though I ordered it around the same time. Your order is still stuck in the warehouse. This slow shipping has been disappointing and makes me wonder if your operation is working as well as it could.
Airspy Mini purchase
The product I bought was awesome. It came super quick and I could track it the whole way. The packaging was great, all sealed up tight, so the item got to me in perfect shape.
Smart home devices
I gotta say, these smart home devices are amazing! They work like a dream and they didn't break the bank. I've got a whole bunch of them set up in my house, and let me tell you, they make life a whole lot simpler. Plus, the packaging was really nice, and there weren't any surprise customs fees to deal with. The delivery was really quick too - I had my stuff in hand in a flash.
Smart home device
As a homeowner who's into tech stuff, I was really looking forward to getting one of your smart home devices to make my living space even better. But I gotta say, I was kinda let down by how slow the delivery was, especially since your website promised quick shipping. It would be great for all your customers if you could step up your shipping game and make sure it meets the high standards you advertise.
I bought two HMI displays
I ordered these two really neat HMI displays, but the tracking number only worked for a few days and then it just stopped! I had no clue where my package was or when it would arrive. iTead should really improve their order tracking system!
Smart home device purchase
The customer service and tech support at this store is really not great. It seems like a lot of the good reviews might not be real, unlike mine. When I asked for help with a tech issue, the answers I got were not helpful. Frankie, the staff person, seemed too busy to really help me properly. They didn't even answer my question about the daylight-saving time settings on their devices. The online forum wasn't much better, no staff stepped in to help. The products are okay, but the help after you buy them is pretty bad.
DIY home automation products
The DIY home automation stuff I got from this company is priced pretty fair and strikes a good balance between being hands-on and easy to set up. The Sonoff gear is all about giving you choices between doing it yourself or just setting it up without much fuss. However, I noticed that the app for controlling things isn't super flexible when it comes to automation, and it doesn't keep track of the history from the SNZB-02 temperature/humidity sensors. Also, the user manual they give you can be a bit lacking sometimes, which can make it tough to find basic info. It would be cool if they added a WIFI/ZigBee control gadget for CCT LED stripes/RBG LED stripes to their product range. All in all, I'm happy with what I bought, but there's definitely room for improvement in some areas.
Efficient and reliable service
I just bought something from this company and I gotta say, I was really impressed with the service I got. Ordering was easy peasy and they kept me in the loop the whole time. I placed my order on a Wednesday and come Monday morning, my package was at my door in the UK thanks to DHL. The staff was great with keeping me updated on everything from receiving my order to dispatching it and when it was on its way. All in all, the service was top-notch and I'd definitely recommend this company to anyone. Thanks a bunch for the amazing service!
Faulty Product Replacement
I just bought this product and it was messed up, had to call customer service. But talking to Frankie was great, he totally helped me out and got me a replacement for just the shipping fee. Now I'm waiting for it to arrive, it's super important for my project. Gotta say, I'm pretty impressed with how they took care of me. It was my first time with this brand, but I'm happy with how they handled things. If I ever need to, I'd be happy to try out and review their stuff for folks in New Zealand and Australia.
Fast shipping and great communication
This seller totally impressed me with how fast they shipped my order and how well they kept me in the loop. They let me know every little detail along the way, and my package showed up way sooner than I thought it would. I'm super happy with what I bought and I'll definitely be coming back to shop here again.
Smart home products purchase
I bought some smart home gadgets from this company not long ago and I gotta say, I was pretty disappointed with the quality. The prices were fair and all, but I couldn't help but notice that the newer models seemed to have cheaper parts which left me a bit worried about how safe and effective they would be. When I brought up my concerns with the customer service folks, all I got was excuses and they didn't seem too bothered about my feedback. Personally, I wouldn't mind shelling out a bit more cash for higher quality products down the road.
Easiest Purchase Ever
Thanks for actually getting here on time this time! It's a nice change from the usual mess I have to put up with. Keep it up - you might just win me over. Everything went smoothly, and I couldn't be happier.
Smart home automation products
I just got some smart home gadgets and had a great time dealing with the customer service folks. I had a little hiccup with one of the products, but once I reached out to them, they quickly pushed out a software update to fix it up. I was super happy with how everything turned out and wouldn't hesitate to suggest their products to others. The quality of their stuff, especially Sonoff, really blew me away with how easy to use and efficient they were. All in all, a fantastic way to get your home all automated.
Sonoff products - great quality!
The stuff from this company is really top-notch and built to last, eh. I've been using it for quite some time now and it's never failed me, eh. The customer service is also excellent, eh. They always respond quick and are super helpful, eh. As a new customer, I had a lot of questions, but they were able to clear up all my doubts, eh. The team is hardworking and friendly, which I really appreciate, eh. Thanks for everything, eh!
Nextion NX1060P101-011C-I and accessories
I recently bought the Nextion NX1060P101-011C-I HMI and some accessories from this company, eh. The packaging was really good and made sure my stuff arrived safe and sound. I was pretty impressed by how they paid attention to the details there. When my package got stuck in customs, the customer service team quickly got in touch with me and told me to talk to the carrier to make sure everything went smoothly, eh. I really appreciated that level of customer service, for sure. The product itself is top-notch and went above and beyond what I was expecting, eh. The only thing I'd suggest is to also provide a pdf manual alongside the webpage format.
Micro USB Smart Adapter
I just bought a Micro USB Smart Adapter, but I lost the QR code needed to set it up. Luckily, Aron helped me out by giving me all the info and support I needed to get it up and running smoothly. His fast replies and friendly attitude really made a positive impact on my whole experience. I'm really happy with the great customer service I got.
Lost package, good customer service
When I found out my package went missing right at the last stretch of delivery, I was pretty frustrated and let down. The tracking info from the local carrier wasn't making things any clearer, and I had no idea when or if I'd ever get my order. But I decided to reach out to customer service, and they were on the ball with a quick response. They took charge and actively tracked my delivery's progress. They kept me in the loop every step of the way, which really helped calm my nerves. And when it was obvious that my package was gone for good, they wasted no time in sending me a replacement. It arrived without any hiccups. I really appreciate their hard work in fixing the situation and making sure I got my order without any more delays.
Review with most votes
Micro USB Smart Adapter
I just bought a Micro USB Smart Adapter, but I lost the QR code needed to set it up. Luckily, Aron helped me out by giving me all the info and support I needed to get it up and ... Read onBy: U. Lehner