All reviews of erich
Review about: Points
Alaska Airlines miles purchase issue
I had a problem recently when I tried to buy miles on a promotional deal with Alaska Airlines through a third-party company. Even though I paid the full amount for the miles, the points didn't show up in my account. It was disappointing to see that points weren't automatically credited, especially in this digital era. When I'm dealing with an online company that specializes in points, I expect quick and smooth service. Not getting my points right away is not okay - it makes me doubt the company's trustworthiness. Points should be added to a customer's account right after buying them to make sure that the customer is satisfied and trusts the service. I tried reaching out to customer support for help, but I couldn't find a number to call, which added to my frustration. It's worrying that a company managing these important transactions doesn't have an easy way to contact them for customer support. I contacted the airline to ask about the missing points, and they said that points.com handles these transactions. This situation made me question why I chose points.com for loyalty programs, as it seems like they're not reliable and don't offer good customer service when it comes to points. I hope that this feedback encourages the company to improve their service and focus on making customers happy for a better user experience.
Review about: Outschool
Online platform for niche subjects
I thought the online platform was so helpful for finding those niche subjects my kid needed extra help with. It was really easy to use and find what we needed, and booking classes was a breeze. The teachers were super smart and made learning fun for my child. I'd definitely suggest this platform to other parents who want more educational options beyond regular school.
Review about: Clearly
Prescription glasses
I've been getting my prescription glasses from this company for almost 15 years now. The customer service has always been great, but lately, I've been noticing a drop in the overall service. The agent I spoke with recently was helpful and made sure my order was taken care of quickly, but I've been feeling like the company's performance in general hasn't been as good as it used to be. Nowadays, there are tons of online suppliers that offer a lot of choices and flexibility, so I think they need to step up their game to meet customer expectations.