Clearly26 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Contact lens purchase
The customer service at the Queen Street location in Toronto was amazing, eh! The employees were super helpful and understanding when I needed help checking on my order. The contact lenses are awesome - they don't bug my eyes at all and I can see perfectly without any issues. And get this, they even threw in some gummy bears with my package! It was such a great experience, definitely went above and beyond what I was expecting.
Glasses selection assistance
The person who helped me at the eyewear shop was really nice and patient. They helped me pick out the perfect glasses, even though I couldn't make up my mind right away. They showed me lots of options until I found the ones that looked best on me. They also offered to walk me through the whole buying process and getting the lenses. I wasn't sure about my pupillary distance, but they said they could help me finish the order once I figured that out. I liked how professional and helpful they were, going the extra mile for me as a customer. They really represented the company well.
My new glasses
Oh my gosh, I just got my new glasses and they fit like a dream! They look amazing too. Plus, I can see super clearly with them and they were way cheaper than getting them from the eye doctor. I'm never going back to the old way of getting glasses. Seriously, why wouldn't everyone do this?!?
Contact lenses purchase for upcoming trip
I had such an easy time shopping for contact lenses for my upcoming trip. The website was super helpful because I didn't have time to go to a store. They had lots of options from all the big contact lens brands, so it was easy to find just what I needed. The prices were good and competitive, so I could stock up on lenses without breaking the bank. I was pleasantly surprised by how quickly they were delivered. Overall, I'd definitely recommend shopping here for all your contact lens needs.
contacts
I had the best experience ever, eh! I messed up my order by accident 'cause I was super sick when I ordered, but when I told 'em, they fixed it right away and even sent my new contacts super fast. I'm totally gonna order from them again, eh. The prices are good and it was easy to order, eh.
Contact lenses
My experience with the customer service rep was amazing. I hadn't ordered my contacts in a whole year, and Bernie M was super patient and knew his stuff in helping me out. He even helped me reset my account, which was really nice of him. I was totally happy with the help I got from Clearly overall.
Contacted customer service for assistance
I recently reached out to customer service for some help and I gotta say, I was impressed with the support I got. The rep I talked to, who I won't mention by name, really knew their stuff and had that confident vibe. They quickly and effectively answered all my questions, even going the extra mile to make sure I was sorted out. It was a big change from my last irritating chat line experience. I really value the excellent customer service I got over the phone.
Ordered contacts
So I decided to try ordering my contacts online for the first time because I had used up my last pair and really didn't feel like going to see my eye doctor. The whole process was a breeze and my contacts showed up super quickly. To top it off, they even sent me some gummy bears and a really cute contact lens case!
Slow website, difficult ordering process
I was really frustrated when I was trying to place an order on the website. It was taking forever to load and I was having a hard time confirming what I wanted to buy. And then when I finally got to the checkout, the order didn't even go through and the page just kept spinning.
Long-time customer
As someone who's been a customer here for a while, I've seen the ownership changes and the bumps in the road that came with them. But I gotta say, things seem to be straightened out now. The service has always been top-notch, and I've never had any big problems with my orders. The easy ordering and super quick delivery in under 24 hours really blew me away.
Recent customer experience
I gotta tell you about this amazing customer service experience I had recently. So, I wasn't too happy with how things were going when I tried to return my prescription sunglasses and avoid paying extra for the new pair. I spoke with two agents who couldn't really help me out, and I was feeling pretty frustrated with the company. But then, a manager from Vancouver stepped in and completely turned things around for me. She knew her stuff and quickly fixed the problem so I didn't have to pay more than I should. Not only did she solve my issue, but she also made me trust the brand again. Big shoutout to the manager for going above and beyond to give me such great service.
New glasses order
When I was getting my new glasses, I got all confused with my prescription. I wasn't sure what I needed, but I decided to ask for help. The person I spoke to was really friendly and helped me sort everything out. They checked my order and prescription to make sure it was correct. Turns out I didn't make any mistakes at all!
Recent order disappointment
I just ordered from this company and I've been a loyal customer for years. I was kind of let down by the lenses in my recent order - they just weren't as good as they used to be. It feels like they've lowered their standards, which is a shame since I always counted on them for high-quality lenses. The ordering process was easy, but the product I got just didn't meet my expectations.
Glasses purchase
I just bought some new glasses online and it was alright. Ordering them was easy, but it took longer than I thought for them to process my order. When I finally got my glasses, I was kinda let down by the ultra-thin lenses I chose because they weren't as thin as I wanted. The customer service folks were nice, but their answers seemed a bit rehearsed, especially when I asked about my order. But at least my glasses arrived when they said they would.
Contact lens purchase with discount
Ordering my contacts was so easy, just used my old boxes to enter my prescription and got everything sorted in no time. I usually get my lenses through my doctor's office, but even with discounts, it's too expensive. Found a great discount code from my husband's union and saved an awesome $100 on 6 months' worth of lenses. Delivery took a bit longer due to Easter, but they arrived in under 2 weeks. Big shoutout to Clearly for using Canada Post for shipping, so convenient. Will definitely be returning for my next order in 6 months.
Eyeglasses
I was so happy when I got my order early and the delivery updates were bang on. The package was well wrapped and I liked the little surprise of Haribo gummy bears, even though I found them a bit tough. It would be cool if the packaging had a more personal touch to make it feel special. But all in all, I'm happy with what I bought and would definitely think about ordering from them again.
Easy purchase options with clear choices
Hey, it's great to finally have online shopping that's so easy to use! There are so many different brands to choose from, which makes it simple to find exactly what you're searching for. Plus, the clear prescription strength options mean you don't have to deal with trying things out to see what works. The whole payment and ordering process is super straightforward, but it would be awesome to see some extra perks for those of us who keep coming back - a little discount can really make a big difference, you know?
eyeglasses
My recent experience with the customer service at this eyewear company was pretty good overall. They have a great selection of products and the glasses I got were of good quality. Though, I did run into a small problem with the live chat on their site. Anne was nice and helpful, but the automatic messages during the chat were a bit too wordy and could be shorter. I'm thankful for the help I got, but it would have been better if the communication was more straight to the point.
Online eyewear purchase
I just want to share my recent experience buying glasses online - the customer service at Clearly was amazing. When I chatted with Richard, I accidentally typed my email wrong, but he was super helpful and found my order and emailed me a copy of the invoice right away. It was a big help because I needed it for my insurance. Really thankful for the fast and efficient service from Clearly's team!
Online purchase assistance
I bought something online not long ago and I was having trouble figuring out the website. The person from customer service was really good - they knew what they were doing and helped me with my order. I was so thankful for their help, it made everything go a lot easier.
About Clearly
Clearly is a Canadian online retailer specializing in contact lenses, eyeglasses, and sunglasses. Founded in 2000 by Roger Hardy with the initial name of Coastal Contacts, the company quickly expanded its operations beyond Canada to serve customers around the globe. Clearly stands out for its commitment to providing affordable eyewear solutions, leveraging the online platform to reduce costs associated with traditional brick-and-mortar stores. The company also emphasizes a fast and efficient service, offering features such as next-day shipping for certain products. Over the years, Clearly has positioned itself as a leading online optical store in Canada, continuously focusing on innovation and customer service to meet the diverse needs of its customers.
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Contact Information
401 W Georgia St
V6B 5A1 Vancouver
Canada
Categories Clearly
Online shopping | Personal care
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Last update: November 2024
Review with most votes
Prescription glasses
I've been getting my prescription glasses from this company for almost 15 years now. The customer service has always been great, but lately, I've been noticing a drop ... Read onBy: erich