All reviews of A. Sanford
Review about: ITEAD
Lost package, good customer service
When I found out my package went missing right at the last stretch of delivery, I was pretty frustrated and let down. The tracking info from the local carrier wasn't making things any clearer, and I had no idea when or if I'd ever get my order. But I decided to reach out to customer service, and they were on the ball with a quick response. They took charge and actively tracked my delivery's progress. They kept me in the loop every step of the way, which really helped calm my nerves. And when it was obvious that my package was gone for good, they wasted no time in sending me a replacement. It arrived without any hiccups. I really appreciate their hard work in fixing the situation and making sure I got my order without any more delays.