Ghostbed - Overall Rating based on 20 reviews
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Venus Williams mattress
This whole thing has been so darn frustrating, eh? I picked this company 'cause they said they had the Venus Williams mattress in stock and ready to ship right away, but then they hit me with a shipping delay. I agreed to switch to a different mattress that they said was good to go, but it's been four days and still no tracking info. Feels like they're fibbing about stuff being ready to ship when it's not. I'm about ready to throw in the towel and look for another company to buy from, ya know?
Mattress and bed purchase
My partner and I just bought a mattress and bed with drawers. We thought we'd give online shopping a try, but we didn't really check things out first. Turns out, the stuff we got was total junk. The bed is wobbly and the mattress is awful to sleep on. Honestly, I wouldn't suggest buying from this company.
Mattress purchase
My experience with this company was really disappointing, eh. I felt like the customer service was more about making a sale than actually helping me out. It was frustrating when my questions got ignored and I felt like nobody really cared about me as a customer. The lack of communication and follow-up just added to my dissatisfaction. It seems like this company cares more about making money than building a good relationship with their customers, ya know?
Overpriced, uncomfortable mattress
This company is such a rip-off. They're all over those fake review websites, so you can't even trust what you're getting. And let me tell you, trying to send back their pricey, uncomfortable mattress is a real pain. And don't even get me started on how they dock your refund for any discounts you used on other stuff. Their customer service? Might as well not even exist. Plus, they won't give you your money back if you bring up a competitor like Costco. I can't believe I wasted my money on a mattress that feels like a rock. If I had the means, I'd definitely sue these shady guys.
Luxe mattress purchase
The fancy mattress I got is honestly a real letdown. The massage feature is more annoying than relaxing, it's so loud and disruptive. The mattress itself doesn't give me enough support, I wake up in pain every day. When I contacted customer service for help during the trial period, they were useless and not willing to take the mattress back, saying it was my fault. Even the bed brackets I bought with the mattress were a disappointment, they didn't fit or work right.
Bundle purchase - bed, foundation, pillows, sheets
I recently bought a bundle that came with a bed, foundation, pillows, and sheets. My experience with the company hasn't been great. The bed and frame arrived quickly, but I only got one pillow instead of the two that were supposed to come with the bundle. I've been contacting them every month to ask about the missing pillow and sheets, but they keep giving me excuses and dragging their feet. During a recent call, they said they couldn't help me because I hadn't sent them a photo of the box that had the one pillow in it. This lack of communication and responsibility on their part has really annoyed and disappointed me. I get that small businesses have their struggles, but not letting me know about backorders and taking so long to fulfill my order is just not cool. I've lost trust in the company and don't think I'll ever get those missing items.
Broken bed
My bed arrived completely smashed and ruined, like they threw it out of a plane. I used up all my allowance on it and now I can't even sleep on it. I'm super angry and need my mom to call the company right away.
Unethical business practices
I am totally sick to my stomach about the experience I had with this company. They really should be ashamed of how they treat their customers. I was trying to buy something, but got declined for financing. No big deal, right? I thought I could just cancel the order and move on. But no way, they went ahead and took the money out of my bank account without even asking me. When I tried right away to cancel the order, they just flat out said no, and sent me the item anyways. When I tried to send it back, they wouldn't give me my money back. I had to get my bank involved and wait 120 days to get back what I worked hard for. This is just not right, and they deserve to go out of business. Their customer service was terrible, they couldn't care less about what they put me through. I wouldn't tell anyone to use this company.
Got a bed
I got this bed and ordering it was so easy. They dropped it off, but I wish I could have chosen the day. Putting it together was a breeze and now I sleep like a baby. The only issue was that the instructions were all in French, no English. But I'd still recommend it to my buddies because it's totally worth it.
New mattress
I recently bought a new mattress from this company and was pretty disappointed with the customer service. A few days after setting up my new mattress, I saw a promotion from another store selling the same product for half the price. When I contacted their Customer Service Representative to ask about a price match, they told me they don't do price matching. I was surprised by this, especially since they advertise a 101-night money-back guarantee. When I brought up the guarantee, I was told that because I mentioned the price issue, the guarantee was no longer valid. I asked to speak to a supervisor, but unfortunately, got an even more rigid and unhelpful response. I was left feeling frustrated and thinking about how a company with such customer service policies can keep going.
Uncomfortable mattress purchase
The darn mattress I bought was so uncomfortable. I tried everything - a mattress cover, a topper - but nothing made it any better. Finally, on the last day of the trial period, I called the company. They said I couldn't return it because of some stupid rule. The people on the phone were so rude and useless, wouldn't even give me a real person to talk to. Dealing with them was a nightmare.
Mattress Return
Sorry, eh, but my experience with returning a mattress to this company was pretty disappointing, eh. I did everything they asked for, gave them my receipts and all the info they needed, but I never got my refund like they promised, eh. They weren't very good at communicating either, didn't reply to my emails or calls, eh. I had to get all frustrated and complain to the Better Business Bureau and ask my credit card company for a chargeback, eh. It's not cool how they didn't take responsibility and didn't fix the problem quickly, especially for a company like theirs. So, just a heads up, be careful if you're thinking about dealing with this business, eh.
Unhappy mattress purchase
Bought a mattress that just didn't work for us, eh. We returned it, but it's been over a month now and still no refund. Customer service has been giving me different dates for the return process, and each one is later than the last. It's really frustrating and not very professional, ya know? Definitely won't be buying from this company again, that's for sure.
Superking mattress from an online retailer
I got a superking mattress as a gift, ordered it from an online store. It came pretty fast, but I was let down by the quality. It arrived all wrapped up in dirty plastic with a weird smell. The mattress felt flimsy and too soft, which gave me a lot of discomfort and pain after just one night of sleeping on it. I could even feel the springs poking through, making it impossible to rest on. Definitely not worth the money or the time I spent on it. I wouldn't recommend it to anyone.
Issue with pricing inconsistency
I had a bit of a problem with the pricing of a mattress I wanted to buy recently. The prices just kept changing and different people were giving me different quotes. I was just trying to switch between two models, but the price difference didn't make sense to me. Luckily, I talked to a guy named Johnathon and he was able to sort it all out for me. He explained the pricing differences and I was able to order my mattress feeling good about it.
Mattress topper purchase
I bought a mattress topper nearly two months back, but I've been dealing with delays in getting it delivered. I've reached out to them several times, and all they say is that they'll give me a tracking number "later today." It looks like they're having a hard time keeping up with orders and might be using new customers' money to finish older orders. I'd recommend staying away from this company.
Bought a bed
I got this bed and it was just awful. They really didn't want to give me my money back when I didn't like it after trying it out. And then they made me pay for shipping on these free items they had sent me. So sneaky and dishonest!
Mattress purchase
I waited soooo long for my mattress, seriously, it took forevaaa! And when it finally came, it smelled so bad like chemicals, ewww. And then when I tried to return it, they said no refunds because it's "personal." Like what?! So scammy!
Pillow purchase disappointment
I bought a pillow from this company, thinking it would be firm and high lofted as they said. But what I got was totally different than what they promised. I had to reach out to customer service a bunch of times to start the return process, and when I finally did, I had to pay for the shipping myself. It's been more than 3 weeks now and I still haven't gotten my refund.
Sheets for Christmas gifts
I ordered some bedsheets as Christmas presents way back in November, but they still haven't shown up. When I gave customer service a call, they mentioned that the delivery got pushed back to the end of January. I was pretty ticked off because they didn't let me know sooner! And to top it off, this guy Ryan, who claimed to be a supervisor, was super rude when we talked on the phone. He tried to say that I was given a heads up about the delay, but that's definitely not true! It drives me crazy when folks don't pay attention to what you're saying.
Review with most votes
Mattress purchase
I waited soooo long for my mattress, seriously, it took forevaaa! And when it finally came, it smelled so bad like chemicals, ewww. And then when I tried to return it, they said... Read onBy: Grimes