Foreo Reviews
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Faulty device exchange process
My recent experience with getting my device exchanged at Foreo in Singapore was quite frustrating. First off, I have to say that the customer service, especially from Paula, was amazing. She really took the time to listen to my concerns and was very helpful. I would definitely give her 5 stars. However, the actual process of exchanging the device was not so great. The policy right now says that we have to go back to the store where we bought the device to get it exchanged. This is fine if the store is close by, but the Sephora stores in Singapore that sell Foreo products are not convenient for me. This makes it really hard for me to get my Luna 4+ and other Foreo devices exchanged when they are not working properly. Paula did try to help by offering to deliver my Luna 4+ to me, but there was a problem with actually exchanging the device. I was supposed to open the battery lid with a knife, which was difficult and seemed dangerous for me since I don't know much about these things. As a loyal customer of Foreo, I really hope that the company can take another look at their device exchange policies in Singapore, especially for customers like me who might need to get their devices exchanged more often because they keep having problems.
Bear mini purchase
I recently got a new face cleansing device and had some issues with it not holding a charge. I contacted customer service and spoke with a rep named Marija. She was super helpful and walked me through how to file a claim online. Luckily, my device was still under warranty. The whole process was really smooth and easy, and I'm happy to report that they are sending me a replacement for my faulty device. Overall, I'm really pleased with the top-notch customer service I received. In all my years of online shopping, this has been one of the best customer care experiences I've ever had. It's clear this company really supports their products and cares about customer satisfaction. Big thanks to Marija once again for her exceptional help!
New Luna 4 Body broken
Eh, so I had a little hiccup with my brand spankin' new Luna 4 Body getting busted up, ya know? I decided to shoot customer service a message for a hand. Well, let me tell ya, they were lightning fast getting back to me, especially Marko. Not only did he reply quick as a duck on a June bug, but he was super helpful too. He asked for some snaps and a video of the issue, and I sent 'em off without delay. After checkin' things out, he walked me through the whole claims process and lo and behold, in less than a day my claim got the green light. My new Luna 4 Body showed up in no time, and man, I tell ya, I'm as pleased as a pup with two tails about the service I got from Foreo.
Toothbrush purchase
I gotta tell ya, me and my partner have been using this one toothbrush and it's been amazing for our teeth! Especially for my partner - her dentist even noticed how much better her gums and teeth were looking. So, she told me about the brand and I decided to give it a try. I have super sensitive gums, so I need a soft bristle brush, and let me tell you, the one I got from this company has really made a difference for me. Plus, when I had a problem with it, the warranty service was so good - they didn't even make me send back the broken one. Overall, dealing with this company has been fantastic and I'm one happy customer.
Luna Body replacement
I had a little problem with my Luna Body device. I reached out to customer service for help and Marija was awesome. She helped me out with submitting my claim and I got my replacement really fast. I'm happy with the support I got from the company and I love all my Foreo devices.
Silicone toothbrush for my 2 year old
I bought a silicone toothbrush for my 2 year old, and it's been amazing for his oral hygiene routine. He's actually excited to brush his teeth before bed now, which wasn't the case before. But I was a bit bummed when two bristles fell off after the first use. Luckily, customer service was quick to respond and sent me a replacement toothbrush. Their help really made a difference in my son's nightly routine, and I'm thankful for their assistance.
Kiwi device purchase
I've been a customer of this company for quite some time now, eh! And I gotta say, I ran into a bit of a problem with my Kiwi device lately. But, despite it being the first hiccup I've had with their stuff, I gotta give credit where credit's due - the service I got was top-notch. The customer service rep, Danny, was super helpful and quick to help me out with my issue. She assessed the situation right away and sent me a new Kiwi device, which arrived pretty darn quick. I still have faith in the quality and reliability of their products and the company as a whole, ya know?
Didn't heat up
I had this neat thing that was supposed to heat up, but it ended up not working at all. So I reached out to this girl named Marija, and she tried to help me fix it, but unfortunately, nothing seemed to work. Marija was super nice though, and she helped me figure out how to get a new one through the warranty. Now I'm just playing the waiting game for my replacement to arrive. All in all, not the greatest experience with the product, but the customer service was top-notch!
Broken UFO device
My UFO contraption conked out on me, eh? The heating and cooling functions just up and quit, right out of the blue. I was pretty disappointed because I really enjoyed having it for my skincare routine. But, guess what? I reached out to Customer Care and Petra was an absolute gem, eh? She was so friendly and helpful while guiding me through the warranty claim process. Everything went off without a hitch and now I've got my UFO contraption up and running again, eh? Yay!
Warranty return process
I just had to send back my device because it wasn't working right. Luckily, the whole warranty process was smooth and painless. I gotta say, the customer service I got was top-notch. No hassle getting the approval for the return and making sure my device was fixed or replaced in no time. I feel good about buying more stuff from this company now, knowing they've got my back with their reliable and helpful customer service.
Facial cleansing device
Customer service was absolutely amazing, eh? The service rep was so attentive and helpful. She really went the extra mile to make sure all my concerns were addressed, and even passed on my suggestions to the product team. I was seriously impressed with how much care and attention I received. It's so nice to see a company that really values their customers. Keep up the great work, eh!
Faulty UFO2 mask machine replacement
I had a problem with my UFO2 mask machine, so I reached out to customer service. They were so helpful and quick to respond. I sent a video showing the issue, and they sent me a replacement within a week. Their service attitude was exceptional - they really care about making sure customers are happy and solving problems fast. So grateful for their dedication and enthusiasm!
Luna Smart Play 2 purchase
I just got the Luna Smart Play 2 and had a problem with the battery right out of the box. Even though it wasn't covered by the warranty, I contacted customer service for help. Olivia got back to me quickly and was super helpful, asking for photos and my receipt to figure out a fix. She was really attentive and made everything easy. I'm really impressed with how well Olivia and the company took care of me.
Bear, Bear Body, Kiwi
I just bought a Bear, Bear Body, and Kiwi from this company, and let me tell ya, I am super happy with them. I'm in my forties and I've seen a big difference in my skin and body since I started using them. The quality is top-notch, and now I'm a loyal customer. Plus, when my Bear started acting up, they quickly replaced it for me, proving they really care about keeping their customers happy.
Replacement toothbrush head
Mia over at Customer Service was amazing! I just needed a new toothbrush head and she took care of it right away. No need for a long story - she was so nice, knew her stuff, and handled everything like a pro. Now that's how you do customer service!
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