Foreo

Foreo reviews

30 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
100%
Would buy here again
Ordering
9.6
Service
9.8
Pricing
8.6
Delivery
9.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Amazing Customer Service

10.0

"Mia was great! She answered all my questions and was really nice about it. She knew everything about the product and made me feel really good about..."

By: Greenholt Read on →
Most Voted

Bear mini purchase

10.0

"I recently got a new face cleansing device and had some issues with it not holding a charge. I contacted customer service and spoke with a rep name..."

By: Kuphal Read on →

Reviews (30)

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Peach 2go bundle

M
Michelle

5 reviews

10.0
Overall Rating
Would buy here again
Yes

I just wanted to share about my great experience with the customer service team. I had a problem with a promo code for a discount on my order. Olivia was super helpful and worked really hard to fix the issue quickly. Thanks to her, I can't wait to get my Peach 2go bundle. I'm really impressed with how professional and efficient the customer service team is at this company.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Double charged online order

V
Vandervort

26 reviews

10.0
Overall Rating
Would buy here again
Yes

My recent online order from your website ended up charging me twice on my PayPal account and sending me two of the same devices in the mail. When I contacted customer service, Arya helped me right away. He was really friendly and made sure to keep me updated throughout the whole process. I really liked how quick he was to respond to my emails and address my concerns. Arya gave me clear instructions on how to return the extra device and even gave me a free shipping label. In the end, I got a full refund for the extra item. I'm really happy with my purchase and the amazing customer service I received from Arya.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Didn't heat up

C
Carey Simonis

1 reviews

8.0
Overall Rating
Would buy here again
Yes

I had this neat thing that was supposed to heat up, but it ended up not working at all. So I reached out to this girl named Marija, and she tried to help me fix it, but unfortunately, nothing seemed to work. Marija was super nice though, and she helped me figure out how to get a new one through the warranty. Now I'm just playing the waiting game for my replacement to arrive. All in all, not the greatest experience with the product, but the customer service was top-notch!

Detailed Ratings

Order
8.0
Service
10.0
Price
6.0
Delivery
8.0

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Replacement device, excellent customer service

M
Mary Kassulke

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I had to reach out to customer service about a problem I had with my recent purchase, and let me tell you, the service was amazing. The person I talked to was really nice, friendly, and addressed my concerns right away. I was really impressed with how Foreo takes care of their products and deals with any customer problems quickly. In just two days, I had a new product on its way to me. Dealing with customer service was great, and I'm grateful for the awesome help from the representative.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Broken UFO device

E
Eulalia

3 reviews

9.5
Overall Rating
Would buy here again
Yes

My UFO contraption conked out on me, eh? The heating and cooling functions just up and quit, right out of the blue. I was pretty disappointed because I really enjoyed having it for my skincare routine. But, guess what? I reached out to Customer Care and Petra was an absolute gem, eh? She was so friendly and helpful while guiding me through the warranty claim process. Everything went off without a hitch and now I've got my UFO contraption up and running again, eh? Yay!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Warranty claim approval and replacement

D
Dach

16 reviews

8.5
Overall Rating
Would buy here again
Yes

The customer service team, especially Pamela, was so quick in approving my warranty claim. In just 48 hours, they sorted everything out and I got my new item in less than 2 weeks. I'm really happy with how it all went down.

Detailed Ratings

Order
10.0
Service
4.0
Price
10.0
Delivery
10.0

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My Luna 3 broke

C
Corwin

26 reviews

10.0
Overall Rating
Would buy here again
Yes

My Luna 3 stopped working and I was so disappointed. But when I reached out to customer service, they were really helpful! Nihad assisted me with my claim and it was all sorted out quickly. I was really impressed with the service, thanks Foreo!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Toothbrush purchase

V
Vincent McLaughlin

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I gotta tell ya, me and my partner have been using this one toothbrush and it's been amazing for our teeth! Especially for my partner - her dentist even noticed how much better her gums and teeth were looking. So, she told me about the brand and I decided to give it a try. I have super sensitive gums, so I need a soft bristle brush, and let me tell you, the one I got from this company has really made a difference for me. Plus, when I had a problem with it, the warranty service was so good - they didn't even make me send back the broken one. Overall, dealing with this company has been fantastic and I'm one happy customer.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Warranty return process

L
Linda Anderson

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I just had to send back my device because it wasn't working right. Luckily, the whole warranty process was smooth and painless. I gotta say, the customer service I got was top-notch. No hassle getting the approval for the return and making sure my device was fixed or replaced in no time. I feel good about buying more stuff from this company now, knowing they've got my back with their reliable and helpful customer service.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Bear mini purchase

K
Kuphal

14 reviews

10.0
Overall Rating
Would buy here again
Yes

I recently got a new face cleansing device and had some issues with it not holding a charge. I contacted customer service and spoke with a rep named Marija. She was super helpful and walked me through how to file a claim online. Luckily, my device was still under warranty. The whole process was really smooth and easy, and I'm happy to report that they are sending me a replacement for my faulty device. Overall, I'm really pleased with the top-notch customer service I received. In all my years of online shopping, this has been one of the best customer care experiences I've ever had. It's clear this company really supports their products and cares about customer satisfaction. Big thanks to Marija once again for her exceptional help!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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About Foreo

Foreo is a Swedish multinational beauty and wellness company established in 2013. It specializes in producing and marketing a variety of skin care devices, including facial cleansing brushes, eye massagers, toothbrushes, and other beauty-related technologies. The company is known for its innovative approach to skincare, utilizing Silicon in most of its products for their hygienic qualities. Foreo's products have gained substantial popularity worldwide for their effectiveness, design, and ease of use, embodying a commitment to revolutionizing personal care through technology.

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Contact Information

Birger Jarlsgatan 22

11434 Stockholm

Sweden

📧 https://www.foreo.com/support/contact

🌐 www.foreo.com

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Last update: November 29, 2024

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