Db - Overall Rating based on 21 reviews
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Bought a new thing
OMG, I ordered this new thing and it arrived so quickly! It looks amazing and I can't wait to test it out. The customer service was really great, they answered my questions so quickly. I'm just so pumped to try out my new thing!
Overpriced suitcase
That Ramwerk Pro suitcase is way too expensive. Don't let their fancy ads fool you, eh?
Strom rollerbag warranty claim
So I recently bought this new Strom rollerbag and it broke on me. I decided to submit a warranty claim back in August since it was still pretty new. But guess what? I haven't heard back from them at all! I sent some follow-up messages and all I got was an email confirming they received it, but no actual response. I tried again and still no luck! It's like they don't give a hoot about their customers now. They used to be so great at customer service, what went wrong? It's super frustrating not being able to reach anyone and having no way to get in touch with them. It's just so weird!
Bag purchase
Great bags, but the customer service was really bad. I was trying to return a bag, but had no luck getting a refund. I eventually got it sorted out with a 20% discount as compensation.
Laptop case sipper replacement
I had a problem with the zipper on my laptop case in my backpack, so I reached out to the customer service team at DB. They were so helpful and quick to respond, sending me a video tutorial on how to fix it and a link to get a replacement bag under warranty. I was really impressed with how fast they helped me out. The next day, I got my new bag delivered right to my door. I'm really happy with the service I got and would definitely recommend DB to anyone else.
Getaway Pro Luggage Bundle (Ramverk Pro Carry-On and Ramverk Pro Check-in Luggage large)
I recently bought the Getaway Pro Luggage Bundle and let me tell you, I am super impressed. The quality of the product is top-notch, the design is solid, and the customer service was fantastic. The team was super helpful when I had some questions, which really made my shopping experience great. Plus, the delivery was quick and efficient. I ordered the bundle yesterday and got it today, way faster than I expected. I haven't had a chance to try out the luggage yet, but I can't wait for my next flight with this reliable gear.
Expensive bag, cracked vinyl
Oh my goodness, I can't believe how awful my experience was with this company! I purchased a pricey bag and it ended up with cracked vinyl after just a few months. I tried reaching out multiple times to file a warranty claim, but they ignored me for two whole months! Finally, on my fourth try, they replied and denied my claim, blaming me for the damage. What a weak excuse! Their customer service was a complete mess, and I definitely won't be making any future purchases from them. So let down.
Ramverk Pro backpack, large insert, laptop pouch zipper issue
I bought the Ramverk Pro backpack two months ago after doing a lot of research online for a new backpack. At first, I was really happy with it because it had enough space for all my camera gear with the big insert, and it looked really nice. But after just 2 months, the thread on the laptop pouch zipper came off from the lining inside. I want to mention that I didn't handle it roughly or pull it abnormally. As a full-time photographer, not being able to carry my laptop around because of this issue has been really frustrating. I've been trying to reach out to the customer service team for a week now, hoping to sort this out quickly. I hope someone from the company will get back to me soon and help me fix this.
High-quality products
I recently bought some really good stuff and I gotta say, I'm super impressed. They're well-made, super useful, and exactly like they were described on the website. I've been a fan of this stuff for a while now and they never let me down.
My 30L backpack
So I got this really awesome 30L backpack, eh? It's perfect for all my stuff. But then the buckles started looking all scratched and gross, like come on. I reached out to customer service and they were like "sorry, can't help you" which really disappointed me. I thought this backpack was supposed to be top quality, but now I'm not too sure about that, you know?
Backpack review
Oh gosh, I've had this backpack for so long and it's still amazing! I've brought it everywhere with me and it's held up really well. I definitely think it's gonna last me forever.
Backpack for travel
As someone who loves to travel, I needed a tough and trustworthy backpack for my next trip. I found the perfect one at Db and decided to buy it. The material of the backpack was even better than I thought, with lots of room for all my stuff and really comfortable to wear. It looked cool and stylish too, making it the best partner for my travels. I was really happy with my purchase from Db.
Backpack for school and work
I just bought a new backpack for school and work. I discovered this brand a couple years back and I've been a fan ever since. Their products are top-notch, and I can't picture switching to a different brand for my backpacks. This one is not just stylish, but it's also super practical, with lots of compartments for all my stuff. The durability and design of the bag always blow me away, it's definitely worth the investment.
Laptop backpack, gifted in December
I got this backpack as a gift back in December, eh, and it's already starting to rip at the handle even though I've only used it to carry around my lightweight MacBook Air. The quality of the backpack really let me down and didn't meet my expectations at all, ya know? Plus, the customer service has been really bad since I haven't heard back from them about my email question. It's frustrating that they don't have direct email support and make you submit tickets instead, making it hard to deal with any problems right away.
late delivery
I've been waiting for my order for weeks now, but there haven't been any updates on the shipping. I reached out for help, but the customer service rep closed my ticket without actually assisting me. I'm getting impatient waiting for my order to arrive!
Express delivery
I recently bought something from this website and paid extra for fast shipping. I got an email confirming my order, but didn't get a tracking number so I was kind of worried about when my stuff would show up. I ended up reaching out to their customer service for more info, and I was really happy with how well they helped me out. They told me that my order was sent out on the same day. Plus, I found out that I can keep an eye on my order straight from my account on their website, which is super handy.
Wrong product shipped
The company sent me the wrong product and wouldn't admit they messed up. I tried reaching out to them a bunch of times through email and their support page, but they never got back to me. It's so annoying to fork out cash for something and end up with the wrong thing.
Ramverk 32L backpack
Backpack
2. I gotta admit, I was a bit unsure about the price at first, but man, this backpack totally blew me away. The compartments are so well thought out and the quality is seriously top-notch. The top compartment fits all my must-haves and the laptop slot is super handy. I would definitely recommend this backpack to anyone in need of a tough and versatile option.Online purchase delay
I just wanted to share my recent experience with an online purchase that took forever to arrive. At first, I was really annoyed with the long wait, but I decided to contact customer support for help. Unfortunately, the responses I got were all over the place and didn't really help me much. But I didn't give up, and after a while, I finally got everything sorted out.
Incorrect item received
I ordered the Hugger 30L backpack, but got the wrong one. Customer service contacted me and sent the correct backpack for free. I'm really happy with the new item!
Review with most votes
Online purchase of bags
The online shopping was a real pain because I didn't get any shipping updates after I bought the products. I had to contact customer service, but their responses were slow ... Read onBy: Lora