A. Trantow

As someone who travels a lot, I got to use the lounge at BKK airport thanks to my Priority Pass. The staff there were really helpful, helping me get some food, drinks, and even booking a massage. I've been using airport lounges for a while now and I'm happy that Priority Pass gives me extra access. One thing they could do better is to have maps for all the airports they cover, not just some of them, and to make it easier to find the lounges.

So I recently bought this new Strom rollerbag and it broke on me. I decided to submit a warranty claim back in August since it was still pretty new. But guess what? I haven't heard back from them at all! I sent some follow-up messages and all I got was an email confirming they received it, but no actual response. I tried again and still no luck! It's like they don't give a hoot about their customers now. They used to be so great at customer service, what went wrong? It's super frustrating not being able to reach anyone and having no way to get in touch with them. It's just so weird!