Brooklinen reviews

I can't believe how much I spent on this fitted sheet, and when it came, the color was totally not what I expected. And to make matters worse, I need to pay almost $10 just to send it back? That's not cool at all. Next time, I think I'll just go with companies that offer free returns or go directly to Amazon.

I bought a Luxe sheet set from this brand recently and was really happy with the quality and comfort at first. But then I found out that the price of the set had gone down a lot just two days after I bought it. I contacted customer service to see if I could get a price adjustment, but they didn't really help me and it was frustrating. I explained the situation and said I wanted to buy another set, but they just said they would pass my request on to the team. Because they didn't take immediate action or solve the problem, I decided to return the original set and shop somewhere else. It's too bad that a small adjustment could have kept me as a customer and even brought in more sales. I've never had such bad customer service from a company before.

I recently bought a sheet set during a Black Friday sale and was so excited to get it. But then I got an email saying my order was cancelled because of a "fraudulent credit card." I called customer service right away and gave them all my info, like my card number and billing address, but they couldn't tell me why it was cancelled. They said a team would have to check the order before they could decide if they would process it again. The lack of clear communication made me feel really frustrated and let down. I decided to go somewhere else for my purchase and won't be buying from them again.

I used to be a customer of this company, so I thought I'd try out their "super plush bathrobe" because I saw a lot of great reviews online. But when I got it, I was super disappointed. The robe was way too big on me, like wearing a heavy lead vest for x-rays. The sleeves were way too long, like six inches past my fingers, so I couldn't even roll them up. It was clear they didn't design it for regular people, not even someone with normal arms. It felt like a defective product for such a high price. I decided to just move on and not deal with them anymore. The reviews on their website didn't help either, so I didn't feel like exchanging it for something else. It's too bad, but I care about honesty and good quality, and this company didn't meet those standards.

I got a bunch of stuff from this store like sheets, pillowcases, duvet covers, towels, a robe, and lotion. Everything was awesome, even though I had a small issue with my first order. They sorted it out quickly and kept me informed throughout. You always hear folks griping on the internet, but I've only had positive interactions with this company. I sweat a lot when I sleep, so I really appreciate how their sheets are so light. They can be a bit expensive, but they usually have sales.

I bought a comforter from a brand I really liked, but it didn't hold up well. After just a year, it was falling apart - thin fabric, bursting edges, stitching coming undone - despite me washing it gently. I contacted customer service with a photo, and they sent me a new one. Sadly, the same thing happened to the replacement. I was pretty let down by the quality and wouldn't buy from them again.

I recently snagged some sheets from this company and let me tell you, I am seriously blown away by the quality. These sheets are not only gorgeous but also super comfy. I've never slept better! The cute little flaps on the pillowcases are a nice detail that really ups the whole look and feel of the bedding. I loved them so much that I bought a set for a friend's birthday too.

I ordered a bedding set from them, but received only part of my order and had to deal with the most frustrating customer service ever. It's been 8 days and I'm still waiting for them to remove the charge from my credit card. I won't be ordering from them again.

I recently bought some fancy sheets from this company and I gotta say, they really surprised me with how good they are. They're so soft and feel super high-quality. I also decided to check out their percale sheets, which were a bit stiff at first, but after a wash, they softened up nicely. Although, I did notice that the percale sheets are more likely to get ripped, especially if you have pets that like to claw at them.

I also gave their linen sheets a go, and honestly, I wasn't a fan of the texture compared to the fancy sheets. But, my husband, who always gets hot when he sleeps, thought they were perfect since they're breathable and stop him from sweating.

I bought a set of bed sheets from this company not too long ago. When it showed up, I saw that there was a pillowcase missing. I got in touch with customer service right away, and they promised to look into it. But even after I sent several follow-up emails, I never heard back from them. It was really annoying to be ignored like that and not get any kind of solution or refund for the missing pillowcase.

I bought this duvet cover for $180, and it started falling apart after just a week. The button holes and ties were coming loose really fast. In only five days, there were holes at two corners where the seams came undone completely. I tried contacting customer service, but I didn't hear back after waiting for five days and sending a follow-up email. It was so frustrating to get such poor quality and not even get a response when I needed help.

I bought a sheet set from this company and had a great experience with their customer service team. The sheets were good quality, but the pillowcases that came with the queen set were too small for my queen size pillows. I reached out to customer service, and they responded quickly, accepted the return without any trouble, and even covered the return shipping costs. They credited my credit card promptly. They kept me updated on the return status, providing excellent communication and service.

I've been a loyal customer for a while now and never had any problems with my orders until this recent one. I tried to order some towels, but my order got cancelled because of some payment verification issue. It really bummed me out because I ordered from other websites on the same day without any trouble. I tried to reach out through chat and even made a phone call, but the problem still didn't get fixed. Because of this, I've decided to take my business elsewhere. I just don't feel like my concerns were taken seriously.

So, I was really looking forward to snuggling up in some cozy heathered cashmere sheets over the holidays, you know, treating myself a little. But man, was I ever let down. These sheets started pilling right away, making them all scratchy and uncomfortable to sleep on. I reached out to customer service twice in the span of two months and never heard a peep back. And when I tried to leave a negative review on their site, it mysteriously vanished, leaving only the positive ones. Talk about shady business tactics, right? Watch out for this company, they're not playing fair!

I just bought a sheet set from this company, eh, and I gotta say, I was really let down by their return policy, eh. I bought a brand new, unopened sheet set, but they wouldn't take it back cuz it was labeled as "final sale," eh. That info wasn't super clear on the product page or in their return policy, so I had to get into it with my credit card company to get my cash back, eh. It was a big pain in the butt that could have been avoided if they were just more upfront about their policies, eh. Overall, I wouldn't recommend this company to anyone, eh.

Received some random catalogs in the mail today from a company I've never bought anything from before. Had to reach out to customer service to stop receiving them, but it was a bit of a pain to get removed from their mailing list. No apology or anything, just a whole lot of frustration.

I got caught up in the marketing and ended up pretty disappointed with the percale sheets I bought. They weren't great quality and were really itchy. I tried washing them and even slept on them, but they didn't get any better. Luckily, I'm happy with the Marlow pillow I got. I'd recommend checking out Macy's for higher quality sheets. Right now, I've switched to using West Elm's organic sateen sheets and they're working out much better for me.

I bought some sheets online not too long ago, but I had to send them back. I really liked how soft and cozy they were, but they just weren't deep enough for my mattress. That meant they kept slipping and getting all bunched up, which wasn't the greatest for sleep. It would be nice if they had sheets with deeper pockets for bigger mattresses. On the bright side, when I got in touch with customer service to return them, they were super understanding and refunded me in no time. Great service!

My brand new fancy pillow got left out in the rain by UPS at my doorstep (luckily there's an overhang). The pillow ended up totally wrecked, soaked through, starting to grow mold and all. I took some photos and sent them to the company, and they quickly sent me a replacement. Can't complain about the customer service – they were on the ball and I'm happy with the outcome. It's nice to see that not all companies are a hassle to deal with.

I've been a loyal customer for a few years now, and I must say, the products from this company are really impressive. The linens, especially the percale ones, are super durable and have held up really well over the past four years. Even the linen sheets, which were a bit thin when I first got them, have stayed in great condition after 2.5 years of use. The comforters are especially amazing, they're so cozy and warm. I did have a set of sheets rip a couple of years ago, but the customer service team quickly replaced them for me, which I really appreciated. The only small downside I've noticed is that the shipping times can be a bit long, but it's not a big deal considering how great the products are.