E. Schroeder

The quality of the products has really gone downhill lately, yet the prices keep going up. I mean, the tops I got were basically see-through, like they were made of tissue paper. And don't even get me started on the jackets - filled with this cheap polyester but priced like they're top-notch down-filled ones. Plus, ordering online was a total nightmare. My package never showed up, and now Canada Post and the company are just pointing fingers at each other. Penningtons wants me to wait a whole month for a refund, then buy the items again at full price and hope for a refund on the difference later. I even offered to pay upfront for a new order, but they shot me down. Absolutely horrible customer service all around.

So, I was really looking forward to snuggling up in some cozy heathered cashmere sheets over the holidays, you know, treating myself a little. But man, was I ever let down. These sheets started pilling right away, making them all scratchy and uncomfortable to sleep on. I reached out to customer service twice in the span of two months and never heard a peep back. And when I tried to leave a negative review on their site, it mysteriously vanished, leaving only the positive ones. Talk about shady business tactics, right? Watch out for this company, they're not playing fair!

I totally almost forgot to get Easter Bunny letters for my grandkids, but luckily I found this website in time and got my order in just in time. Even though I ordered late, the letters showed up quickly and my grandkids were super happy to get them. The letters were really well done, and the personalization made it extra special. I was really impressed with how fast and careful the service was, and how great the product turned out.