All reviews of Dean Ebert
Review about: Brooklinen
Luxe sheet set purchase
I bought a Luxe sheet set from this brand recently and was really happy with the quality and comfort at first. But then I found out that the price of the set had gone down a lot just two days after I bought it. I contacted customer service to see if I could get a price adjustment, but they didn't really help me and it was frustrating. I explained the situation and said I wanted to buy another set, but they just said they would pass my request on to the team. Because they didn't take immediate action or solve the problem, I decided to return the original set and shop somewhere else. It's too bad that a small adjustment could have kept me as a customer and even brought in more sales. I've never had such bad customer service from a company before.