Bric's reviews

I recently bought a carry-on bag from this company that was super expensive. But man, was I let down when the handle wouldn't stay up - totally useless! I tried contacting their customer service through email on their site, and after two whole months of going back and forth, I'm still nowhere closer to getting it fixed. They just keep sending me to different emails and WhatsApp numbers, not offering any help at all. Do yourself a favour and steer clear of this company, their stuff is way too pricey for such lousy quality.

Eh, don't waste your time with them, eh! They don't give a hoot about you at all. I asked for help with a problem and they just acted like I was invisible, eh. Such a lousy company, save your loonies, eh!

I recently bought a briefcase and man, let me tell you, it was a huge letdown. The customer service was terrible, and the person I talked to didn't seem to know what they were doing at all. They didn't follow their own rules and straight up lied about when my order was coming. It was obvious that my stuff never even left where it came from. Save yourself the trouble and steer clear of this company if you want to actually get what you paid for.

Eh, so I bought a backpack from this company, eh? Turns out, that thing was super cheap quality - one of the zippers broke after only a couple of times using it, eh! And to top it off, Fedex slammed me with unexpected import duties and taxes, even though the company's website said they'd cover all the fees. When I tried to talk to customer service for help, all I got was a generic email saying they passed my issue to the right department, but then, nothing! No follow-up, no solution. Honestly, it's a real shame that this bad experience means I won't be giving them any more of my business in the future.

I'm really disappointed with the suitcase I bought from this brand. I only used it twice and already one of the wheels broke. I reached out to them back in September for a replacement, but I'm still waiting. The customer service has been terrible and the way this company treats its customers is just shocking. I suggest saving your money and buying from a brand that actually cares about their customers.

I just bought some new luggage and I am so let down by the quality. The wheels keep falling off, zippers are breaking, stitching is coming undone, and the color on the fabric is fading way too fast. I used to be a fan of this brand's old stuff, but these new ones are just not cutting it. And to top it off, the customer service hasn't been much help, and they won't even honor the warranty for any of the problems I've had. I definitely wouldn't suggest buying anything from this brand because it's just not worth the money.