Carroll Cronin

I bought a suitcase from this company thinking it would be really good, but man, was I ever let down. After only a few months, the lock on the suitcase just up and broke on me. I reached out to customer service, hoping they would fix it for me under warranty, but nope, they just said no. They claimed the damage wasn't covered because it could have been caused by neglect or accidents, which wasn't the case at all. It's annoying that they didn't even give me a chance to explain or try to figure something out.