Backcountry - Overall Rating based on 17 reviews
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Ski pants and bibs purchase
So, I bought ski pants and bibs for me and the kids on September 8, 2023 from this outdoor store having a big sale. Got super stoked to get them, but then bam - got a message saying my order got the axe. Why? Apparently, the color I wanted was out of stock. Weird, right? Every other color was still up for grabs, just not the one I picked. Felt like they were trying to pull a fast one on us to get our deets. They offered me a measly 20% off one item to make up for it, but come on, that doesn't make up for the letdown and hassle of it all.
Waterproof Hiking Boots purchase
Just got my new waterproof hiking boots from this online store and gotta say, it was a pretty awesome first-time experience. I had a question about my order and I gotta give props to the customer service. Jacob, the guy I talked to, was super helpful and really went out of his way to help me out. Even though I was confused about a promo code, Jacob stayed cool, professional, and friendly the whole time. He managed to apply the promo code to my order, even though it wasn't meant for the boots I got. Because of Jacob's amazing service, I'll definitely be coming back as a customer. And on top of that, my boots arrived really quickly, which was a nice surprise.
backpack, 10-day delay
So, I just bought this backpack from that store and let me tell you, I was not impressed at all. That thing just sat in their warehouse for a whole 10 days before they even thought about shipping it out. I had to hit them up twice to check on my order, but all they came back with was some typical corporate talk like "oh, it's in pending shipment status." Ugh, so frustrating. I got no real answers, so I had to play hardball and tell them I'd cancel my order if it didn't ship out that day because I needed it for a trip. And what do you know, an hour later I got a shipping notification. But get this, no expedited shipping like they promised and they didn't even bother replying to my emails. Absolutely brutal customer service. I'm steer clear of that place from now on.
Snowboarding gear
I just bought some snowboarding stuff from this outdoor store, and I gotta say, I'm super let down with how they handled things. The delivery company they used thought it'd be a bright idea to chuck my package into my neighbor's yard, and their dogs totally mauled it. Half my order is gone, and everything is all dirty now. When I contacted customer service about it, all they did was offer me ten bucks off my next purchase. Total joke.
I ordered some jackets for skiing
I ordered four jackets for skiing, eh, but they never showed up. I've been trying to get my money back for 4 weeks now, and I've talked to five different people from the company, eh. They keep saying they can't help me, so now I have to dispute it with my credit card, eh. Don't order from them, it's not worth it, eh. Terrible customer service, for sure.
Sale items not confirmed
I recently snagged a great deal on some items I wanted to buy. I didn't get a confirmation email which seemed fishy, but I did jot down the confirmation number just in case. When I reached out to customer service to check on my order, they said they had no record of it. Flash forward 6 weeks and I get a bill for the order, but one item was noted as out of stock and couldn't be shipped. I was totally surprised because I had already bought the stuff somewhere else since my order was never confirmed. Had to call again to cancel an order that I wasn't even sure existed to begin with.
Outdoor jacket
I just got this sick outdoor jacket from this store and let me tell you, the quality and selection blew me away. Their website was so easy to use, I found exactly what I wanted without any hassle. Ordering was a breeze, I got a confirmation email right away. The price for the jacket was fair and considering how amazing the quality is, it was a steal. I'm super happy with my purchase and definitely recommend this store for anyone looking for outdoor gear.
Touring skins purchased
I got myself a pair of touring skins from this company and boy, oh boy, was it a mess. The trimming tool was nowhere to be found and to top it off, I found some damage to the skin fibers upon a closer look. It was pretty clear that the item had already been returned and then sold to me. I really needed those skins for an upcoming trip, so I had to just deal with it. Long story short, I won't be telling anyone to go buy from this supplier.
Bought a helmet
One time I needed a helmet for my skateboard, eh, and I found the best one from this site. It was a bit too small, so I had to return it. But you know returning stuff can be a hassle, eh? Not this time! The people who work at this shop are really nice, they answered my messages super fast. And guess what, my new helmet arrived super quick too, eh! I love this store and I'll definitely keep buying stuff from here.
Outdoor gear
I've been a customer at this store for so many years now, but I gotta say I'm super bummed about how things have been lately. The products and services have gone downhill big time. The prices have shot up, and the website is packed with low-quality stuff from their own brand. And don't get me started on how slow the shipping has become, and the customer service is pretty much non-existent. It's really sad to see a business that used to be so good turn into this. I'd suggest checking out other places for outdoor gear to avoid the frustration and disappointment that I've been through.
Shoes
I bought a pair of shoes from Backcountry, but I never ended up wearing them. I tried to return the unused shoes with the tags still on following the return policy, but the customer service team made it really hard for me. They kept coming up with excuses to reject my return. It was a terrible experience all around.
Split online order
I recently made a split online order from this company, and I still haven't gotten the second part after two months. Even though I've sent over a dozen emails, the customer service team, or "gearheads" as they like to be called, keep giving me excuses and not following through on their promise to deliver the rest of my order. They kept telling me I'd get the items, but now it seems like they were just stalling. My whole experience with this company has been super disappointing, and I wouldn't recommend it to anyone else. Don't bother wasting your time or money here.
Winter Jacket Purchase
Got sent the wrong size winter jacket at first and had to call in for 35 minutes to get the right size ordered. Waited more than a week for it to show up, just to find out they never shipped it 'cause they ran out of stock. Didn't even bother to give me a heads up about it, hoping I wouldn't notice. Communication and customer service were just plain awful.
Hiking boots
I gotta tell you, my experience with this company has been absolutely amazing. Even though I read a few negative reviews, my interactions with the service team have been outstanding. After purchasing some hiking boots, I had some specific requests, and they handled them like pros. Their expertise on products and policies blew me away, and they helped me make the right choices for what I needed. Hands down, this is the best online retailer service I've ever come across. I'll definitely be coming back as a customer and will totally recommend them to others.
Jacket purchase
Hey there, I've been a loyal customer of this outdoor gear company for a while now. It's really disappointing to see the decline in how they treat customers and how smoothly things are running. I used to be really impressed with their friendly and knowledgeable staff who were always quick to help with any questions or issues. But lately, when I tried to return a jacket, it was just a huge headache. The process took forever, and I had to try multiple times just to get the credit I deserved. The wait times for customer service calls and chats were way too long, with all kinds of excuses for the delays. It's pretty clear that something big has changed in how the company is being run, maybe new owners or management. So, I'd suggest looking elsewhere for your outdoor gear needs until they get their act together.
Ski boots
So, I ordered these ski boots and, like, they were totally used with mud all over them. It was gross and the company didn't even care, you know? I messaged them but got no response! I even posted on their social media and got nothing.
Outdoor gear
I gotta say, my experience with this company has been a bit of a rollercoaster. First order was a breeze, no complaints there. But when I went to put in a second order, it got canned out of the blue - no reason given. So I thought, okay third time's the charm, right? Wrong. Supposedly my order got shipped with free shipping, but now it's stuck in some delivery mess in a city 300 miles away. They promised me a 5-day delivery window, and that ship has sailed - still no package in sight. Honestly, it's been super frustrating and I'd definitely advise folks to think twice before doing business with this company.
Review with most votes
Ski boots
So, I ordered these ski boots and, like, they were totally used with mud all over them. It was gross and the company didn't even care, you know? I messaged them but got no ... Read onBy: lacy