Abt - Overall Rating based on 24 reviews
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Recent large purchase
I've been shopping at this store for years and have bought lots of stuff from them. They used to be known for being super nice to customers and open to haggling on prices. But my last purchase was a letdown. I had to shell out a crazy delivery fee that covered installation and recycling, too. I checked around and found out that another place had the same thing for less. It looks like this store isn't as customer-friendly as it once was. So, I won't be going back there again.
Built-in microwave purchase
I had a great experience working with a sales pro at Abt named Eva D. She was super helpful in helping me pick out the perfect built-in microwave for my place. Eva's electronic smarts made shopping easy and fun. She really went the extra mile to make sure I got exactly what I wanted, which is why Abt stands out from the rest. Thanks to awesome employees like Eva, Abt has a loyal customer in me.
Camera lens purchase
I recently ordered a really fancy camera lens from this company and I gotta say, I was super impressed with how easy the whole process was. I decided to go for overnight shipping and I was so happy with how fast they got my order ready. The packaging was amazing, they really made sure that the lens was well protected during shipping. I was more than happy with my first order and I will definitely be shopping with them again in the future.
Expensive purchase
I bought something really expensive almost two months ago and I'm still waiting for it to arrive! Supposed to be delivered to Florida but somehow it ended up in Illinois. This is just crazy and totally not okay. I've been paying for stuff that I don't even have yet. How is that fair? I'm so frustrated with this whole thing and for sure not gonna tell anyone to shop at Abt.
BOSCH dishwasher replacement
I was looking for a new BOSCH dishwasher at a decent price to replace my old one that wasn't working well. I couldn't find what I needed at other stores because of my kitchen layout and the COVID-19 delays. I should have checked out Ab or ebt first, they really helped me out with a faster and cheaper option. It was an awesome deal and I had a great experience shopping there.
I bought some stuff
ABT is honestly not the best spot for shopping. They just don't seem to care about helping you out and always push for you to accept less. Trust me, there are definitely better places out there to get electronics than ABT.
Air purifier
I bought an air purifier from that store not long ago, and I gotta tell you, I was really let down by their customer service. It felt like they didn't give a dang about my concerns or questions. I tried calling them several times to ask about the product, but every time they just told me to leave my name and order number for a call back, and then they never bothered calling me back. And when I finally did manage to speak to someone, they were rude and not helpful at all. It seemed like they didn't appreciate me as a customer.
Wall heater/ac unit installation
So I bought this new wall heater/ac unit from your company, and let me tell you, the whole installation process has been a total nightmare. First off, the initial installation got pushed back because the installers didn't have the right plug for the unit, so I had to wait an extra week for them to come back. And then when they finally got it installed, turns out the duct adapter from the old unit didn't fit the new one, causing even more delays and a bunch of wrong part orders. Every time your technicians came back, it was like a new problem popped up, whether it was not knowing what to do or messing up on deliveries and installations. So ridiculous, ended up having them come out a total of eight times for what should've been a simple job.
Appliances delivery
I just got some appliances delivered from Abt and let me tell you, I was really impressed with the service. The delivery team was super nice, very professional, and they even took the time to give me some helpful info about the appliances. They had to carry everything up three flights of stairs, which was no joke, but they did it without any issues. Honestly, I'm really happy with the whole experience and I'll definitely be coming back for more stuff in the future.
New Refrigerator Delivery and Set up
I recently got a new fridge delivered and set up by the folks at Abt. John and Trinidad were super professional, friendly, and considerate the whole time. They really made sure my place stayed intact while getting rid of the old fridge and installing the new one. I was really impressed by how careful they were, like wearing boots over their shoes and putting together the new fridge perfectly. They even took the time to answer all my questions and tidied up all the packaging when they were finished. It was a great experience overall, and I definitely suggest Abt for their top-notch service.
Whirlpool Refrigerator Purchase
I was kind of unsure about going to the store at first because I was worried about how expensive everything would be. But, when I went to ABT, it turned out to be a pretty good experience. The guy helping me out, Mr. O’Brien, was really great. He was able to match the prices for me, so I could get a good deal on a refrigerator. I'm happy with my whirlpool fridge - it does exactly what I need it to by keeping my drinks cold and my frozen snacks frozen. Overall, I'm happy with what I got and I would definitely think about telling others to check out ABT too.
Refrigerator purchase
Abt Electronics in Orland Park, eh, is the spot to go if you're on the hunt for top-notch service and competitive prices. I gotta say, I had a really great experience with their sales staff - they knew their stuff and helped me find the perfect refrigerator for my place, don'tcha know. The delivery system was quick, and the delivery folks were super nice and professional. They even took away my old fridge and all the packaging from the new one. All in all, Abt went above and beyond for me, and I'd definitely recommend them to anyone looking to buy something.
Range purchase
Delivery was great! Got emails and texts ahead of time giving us a heads up about the 3-hour delivery window. On the day of delivery, the dispatcher called to double-check everything and the driver called when they were on their way. The delivery folks were super professional and helpful, which made setting everything up easy. ABT Appliances is always our top choice for appliances, and they never disappoint with their service.
Washer and dryer purchase
Recently, eh, I had the pleasure of buying a washer and dryer from this place, ya know? The whole process was smooth and enjoyable. The salesperson was super helpful, eh, and really knew their stuff. They helped me pick out the right appliances with a smile and quickly. Plus, the emails and texts about my delivery were right on time and kept me in the loop. When the delivery happened, everything went just as planned. The drivers were on time and acted all professional-like. Overall, I gotta say I was pretty darn happy with my experience at ABT electronics, eh.
Tablet with cellular capabilities
I just bought a tablet from Abt, eh, and was pretty bummed that it couldn't connect to my cell service. I was annoyed to see there wasn't anywhere to put a SIM card or ESIM, which basically made it useless to me. But, I decided to shoot them an email to chat about it. To my surprise, Abt got back to me right away and sent a label to return the tablet. The whole return process was super quick and easy - I packed it up and got it shipped back within an hour, eh.
$1000 microwave purchase
Despite initially feeling frustrated with my $1000 microwave purchase from ABT, I have to admit that they ended up handling the resolution process pretty well. At first, I had trouble getting in touch with the sales person and my shipment was delayed. Then, when the microwave finally arrived, it was dented, which was a letdown. I took some pictures and reached out to ABT. They didn't want to send me a new one right away, insisting that I return the damaged one first. That meant waiting for weeks for a replacement, and when it did arrive, it was late and damaged despite my timestamped photo evidence.
After leaving some online reviews, ABT got in touch with me and quickly sent a new unit as soon as the damaged one was picked up by UPS. The new microwave was delivered in good condition, which was a relief. It was nice to see ABT take the necessary steps to fix the situation.Price match success
So I was chatting online with Eva D and I gotta say, she really went above and beyond with the customer service. Not only did she price match for me, but she also found an extra rebate that I didn't even know about. Ended up getting a final price that was even lower than what I was expecting. I have to give props to Eva D for her efficiency and dedication, her service was top-notch!
Appliance delivery
Chris and Marcos from the delivery team did a fantastic job bringing in my appliances. They were really careful and made sure they didn't damage anything during the process. They knew all about what the home inspector needed, like making sure the anti-tip bracket was on the stove and using good quality stainless steel hoses for the water lines. They even talked about using fire retardant tubing for dryers, which is as good as metal venting. They clearly take a lot of pride in their work, and it really showed in how well they paid attention to every little detail.
Extended warranty trouble
Eh, I wouldn't bother with buying an extended warranty from this place. Just trust the brand you bought from. They took forever to figure out the problem, had to order parts, and made us wait over 10 days. The customer service was rude, and we never got a call from a manager like they said we would. Take it from me, don't bother with their extended warranties, eh.
Appliance purchase
I just bought some appliances from here and let me tell you, I was super impressed with everything. The prices were great, and the products were even better than I expected. Ordering was easy peasy, and I could choose a delivery time that worked for me. The delivery guys were awesome, they were polite and helpful which made everything go smoothly. I don't think I'll ever buy appliances from anywhere else after this awesome experience at Abt.
Review with most votes
New fridge purchase
So me and my family decided to grab a new fridge and we headed to this neat store. The sales guy was really helpful and knew exactly what to show us after we gave him our measur... Read onBy: Jacobi